2012 CHRYSLER TOWN AND COUNTRY Complaints

THE BLIND SPOT DETECTION SYSTEM IS NOT WORKING AGAIN. THIS WAS REPAIRED ON MAY 12, 2017 FOR A COST OF $1409.84 AND HAS FAILED AGAIN. THIS IS MY SECOND COMPLAINT TO NHTSA. I DID NOT RECEIVE ANY FEEDBACK FROM MY FIRST COMPLAINT. A TECH AT THE DEALERSHIP TOLD US THAT THE CONTROL MODULE IS LOCATED IN THE WHEEL WELL AND IS EXPOSED TO MOISTURE AND DIRT WHICH CAUSES THE FAILURES. HE TOLD US THAT CHRYSLER KNOWS THAT THEY HAVE A DESIGN PROBLEM BUT DID NOT DESIGN A PERMANENT FIX. I DO NOT THINK THAT I SHOULD HAVE TO PAY FOR THIS REPAIR (AGAIN). IN THE VAN, VISIBILITY IS LIMITED AND THE BLIND SPOT DETECTION SYSTEM IS NEEDED FOR SAFETY AND CRASH AVOIDANCE. THIS PROBLEM HAPPENS NOW ANYTIME THE VEHICLE IS DRIVEN.

THE TRANSMISSION ON THIS VEHICLE HAS STARTED SLIPPING AT 94000 MILES. I NOTICED IT HAPPENS WHEN TAKING OFF.

2012 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. *LD *JS

HAND PINCHED IN DRIVER SIDE POWER SLIDING DOOR. VEHICLE WAS STATIONARY AND NOT STARTED.

WHILE IN MOTION ON A FREEWAY AT FREEWAY SPEEDS MY VAN JUST STALLED. THE TRACTION CONTROL LIGHT CAME ON FIRST AND THEN IT JUST STALLED. LUCKILY I WAS ABLE TO PULL OVER SAFELY. I CALLED FOR A TOW BECAUSE THE VAN WOULD NOT START AFTER THAT, IT JUST KEPT CRANKING AND WOULD NOT TURN OVER. THE REPAIR SHOP WAS ABLE TO START IT THE NEXT DAY AND SAW A CODE P061C. WHICH MEANS IT WOULD BE 5 DIFFERENT PROBLEMS. THEY ARE KEEPING IT TO DRIVE IT AND HOPEFULLY GET IT TO STALL AGAIN. THIS IS A MAJOR SAFETY ISSUE, WHAT IF MY KIDS WITH WITH ME AND WE CRASHED. HOW MANY COMPLAINTS WILL THERE BE BEFORE SOMEONE STEPS IN TO FIX THIS PROBLEM. THERE HAVE NUMEROUS COMPLAINTS FOR THIS SAME ISSUE. HOPEFULLY SOMETHING IS DONE BEFORE SOMEONE DIES.

FRONT PUMP IN TRANSMISSION FAILED. VAN WILL NOT DRIVE.ALSO HAVE KEEP REPLACING SWAY BAR END LINKS, FOR YEARS SINCE NEW. HAD TO REPLACE REAR WHEEL HUBS DUE TO BEARING FAILURE.

AFTER RECEIVING MULTIPLE CHECK ENGINE NOTIFICATIONS FOR "ENGINE MISFIRE", THE DEALERSHIP DETERMINED THAT ALL THE LIFTERS NEEDED TO BE REPLACED. WE HAD THE WORK DONE, AND 1 YEAR LATER THE SAME CODES HAVE RETURNED.

I REPORTED A STRANGE SOUND TO MY TRUSTED MECHANIC, AND HIS TECH QUICKLY AFFIRMED THAT THE FUEL PUMP WAS STILL OPERATING EVEN WITH THE VEHICLE TURNED OFF AND KEYS REMOVED FROM THE IGNITION. THEY TOLD ME WITHOUT SKIPPING A BEAT THAT THIS WAS A TIPM MALFUNCTION. THEY WERE CONFIDENT THAT THIS WAS A COMMON PROBLEM AND THAT CERTAINLY THERE WOULD BE A RECALL THROUGH THE DEALER. HOWEVER, THERE HAS NOT BEEN A RECALL ISSUED FOR THIS PROBLEM ON THIS MAKE, MODEL, OR YEAR OF THIS VEHICLE. I HAVE READ AROUND THE WEB, AND IT DOES INDEED SOUND LIKE A COMMON PROBLEM CHRYSLER TOWN AND COUNTRY MINIVANS MADE BETWEEN 2011 AND 2013 (MINE'S A '12). IT SEEMS TO BE HAPPENING TO A LOT OF PEOPLE WHO, IN GOOD FAITH, TRUSTED THE CHRYSLER BRAND. IT ALSO SEEMS LIKE THIS PROBLEM CARRIES WITH IT VERY SIGNIFICANT RISK OF DANGEROUS MALFUNCTIONS: VEHICLE STALLING AT HIGH SPEEDS, VEHICLE FIRE, OTHER DAMAGE TO VEHICLE THAT COULD BE AVOIDED IF THE TIPM WERE REPLACED. CHRYSLER, DO THE RIGHT THING: IN GOOD FAITH, PROTECT YOUR CUSTOMERS. IT WILL BE FAR CHEAPER FOR YOU TO ISSUE A RECALL ON THE FRONT END THAN TO RISK DEALING WITH A CLASS ACTION SUIT THAT ARISES AS A RESULT OF CUSTOMERS SUFFERING INJURY OR, GOD FORBID, DEATH BECAUSE YOU DIDN'T TAKE CARE OF BUSINESS. IN THE LONG RUN, YOUR BOTTOM LINE WILL BE HEALTHIER IF YOU STAY OUT OF THE TRAGEDY SEGMENT OF THE NATIONAL NEWS (THINK TAKATA AIRBAGS AND TOYOTA BRAKES).

REPLACED ALTERNATOR TWO TIMES WITHIN A YEAR AND NOW NEED A THIRD. STARTED JUNE 2018 WHILE AWAY ON A TRIP, ALL LIGHTS ON DASHBOARD LIGHT UP WITH NO WARNING SIGNS. EVERYTHING FAILED., BRAKES BARELY WORKED TO STOP, NO POWER STEERING, WINDOWS WOULD NOT GO UP/DOWN, NO AIR, NO FLASHES....ETC. THE SECOND TIME JULY 2019, BATTERY LIGHT COMES ON, THEN GOES OFF. A DAY LATER HAD THE BATTERY REPLACED. ALTHOUGH THE BATTERY TESTED WELL ACCORDING TO THE COMPANY, THEY PLACEMENT DUE BEING UNDER WARRANTY. THE FOLLOWING WEEK, AGAIN THE BATTERY LIGHT COMES ON DURING HIGHWAY SPEED AND CAR BEGINS THE SAME ISSUES AS BEFORE. CAR WAS TOWED TO DEALERSHIP. DEALERSHIP STATES IT'S THE ALTERNATOR ONCE AGAIN. HERE WE ARE DECEMBER 2019 WITH THE SAME ISSUES....NOT TO MENTION THE PASSENGER AIRBAG LIGHT NEVER GOES OFF AS THE DEALER STATES IT'S NOTHING.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START AND WOULD STALL WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO R & T MOTORS (9651 BISSONNET ST, HOUSTON, TX 77036, (713) 772-4505) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA ACTION NUMBER: DP14004 (ELECTRICAL SYSTEM). THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 99,000.