2002 CHRYSLER TOWN AND COUNTRY Complaints

IT HAS COME TO MY ATTENTION THAT "GENERATION 3" SEAT BELTS MAY RELEASE ACCIDENTALLY IN A CRASH. I UNFORTUNATELY HAVE THESE IN MY CAR WHERE MY THREE KIDS SIT. IT AMAZES ME HOW LITTLE PRESSURE IT TAKES TO RELEASE THESE BELTS AND HOW EXPOSED THE BUTTONS ARE. I CAN SEE WHY IT WOULD VERY EASILY COME UNDONE IF BUMPED BY SOMETHING OR SOMEONE IN A CRASH. *JB

DT*: THE CONTACT STATED THE REAR LIFT GATE OPENED ON ITS OWN INTERMITTENTLY. THE DEALERSHIP ADJUSTED THE LATCH, CLEANED THE SENSORS, AND LUBRICATED THE CABLES, BUT THE PROBLEM PERSISTED. UPDATED 12/28/06. *JB

DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED, THE VEHICLE WAS TAKEN TO TWO DEALERSHIPS, WHERE IT WAS DETERMINED THE CLOCK SPRING NEEDED TO BE REPLACED.

10AM, DRIVING AT A LOW RATE OF SPEED, SLOWING TO TURN LEFT, I SUDDENLY LOST POWER STEERING AND HAD TO MANUAL MAKE THE TURN (VERY DIFFICULT). THE VAN WAS ALSO HESITATING, LIKE IT WOULD STALL. I REGAINED FULL POWER AND POWER STEERING AFTER 10 SECONDS +/-. NOON, SAME DAY, ACCELLERATING <35MPH, UPHILL, SAME PROBLEM OCCURRED WITH THE EXCEPTION THAT AFTER POWER STEERING FAILURE, I COMPLETELY STALLED IN THE ROAD AND HAD TO RESTART THE VEHICLE. BROUGHT TO DEALERSHIP WEDNESDAY. THEY WERE UNABLE TO FIND THE PROBLEM (NO CODE) OR DUPLICATE THE PROBLEM. (ALSO AN ISSUE WITH AN INTERMITTENT PROBLEM WITH THE POWER SIDE DOOR POPPING OFF BUT NOT POWER OPENING). BOTH ELECTRICAL ISSUES HAVE OCCURED SINCE THE FIVE STAR DEALERSHIP CORRECTED AN ELECTRICAL PROBLEM WITH MY POWER GATELIFT POPPING OFF BUT NOT POWER OPENING) I HAVE CALLED CHRYSLER DIRECTLY ABOUT TECHNICAL SERVICE BULLETINS ISSUED ON BOTH ITEMS AND THE ADVANCE SERVICE INFORMATION 02-018/NHTSA#10000327 RELATING TO THE PROBLEM WITH THE POWER SIDE DOOR AND/OR LIFTGATE. EVEN WITH PROVIDING THIS INFORMATION, THE PROBLEM CANNOT BE FIXED UNTIL THEY GET A "CODE". I HAVE EXHAUSTED MY PROGRESS WITH CHRYSLER IN THEIR ASSISTANCE WITH THE PROPER DIAGNOSIS OF THE PROBLEM SO I COULD PAY TO HAVE THE CORRECT COMPONENT REPLACED. MY OPTION IS TO PAY $50 PER DIAGNOSTIC CHECK BY THE DEALER REGARDLESS OF WHETHER THE VEHICLE "CODES" THE PROBLEM AND NO ASSURANCES AS TO THE NUMBER OF DIAGNOSTIC CHECKS IT MAY TAKE TO PRODUCE THE "CODE", SO I FILED A COMPLAINT WITH CHRYSLER CUSTOMER ASSISTANCE "WHICH IS HANDLED IN HOUSE". WHEN ASKED WHAT DEPARTMENT HANDLES COMPLAINTS, I WAS TOLD " CHRYSLER CUSTOMER ASSISTANCE". I CLARIFIED THAT IS THE SAME DEPARTMENT TITLE AS TO WHICH I WAS SPEAKING WITH, IT WAS EXPLAINED THAT CUSTOMER ASSISTANCE HAS MANY DEPARTMENTS, WHICH ARE NOT GIVEN TITLES, AND THAT THEY ARE NOT ALLOWED TO PROVIDE NAMES OF WHOM WOULD BE HANDLING THE COMPLAINT, NOR WOULD ANYONE FOLLOW UP WITH ME. THE CIRCLES BEGINS! *NM

CONSUMER COMPLAINT CONCERNING 2002 TOWN AND COUNTRY FAULTY A/C COMPRESSOR. *TS THE CONSUMER LEARNED THAT THE WARRANTY HAD BEEN EXTENDED BY CHRYSLER. WHEN THE CONSUMER CALLED TO CONFIRM, HER CLAIM WAS DENIED BECAUSE THE WORK WAS DONE AT AN INDEPENDENT REPAIR SHOP. THE CONSUMER TRIED TO EXPLAIN THAT SHE DIDN'T RECEIVE ANY TYPE OF LETTER AND THAT SOMEONE HAD ACTUALLY TOLD HER. *JB

DT*: THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS A SMALL AMOUNT OF PLAY IN THE STEERING WHEEL. THEN, DURING A LEFT TURN, THE VEHICLE LOST POWER ASSIST STEERING. THIS WAS FOLLOWED BY THE TURN SIGNAL SWITCH NOT RETURNING TO THE NEUTRAL POSITION. THE VEHICLE WAS NOT TAKEN IN FOR SERVICE. THE CONSUMER STATED WHILE MAKING A LEFT TURN THE WHEEL LOCKED. THE CONSUMER STATED THE VEHICLE IS CURRENTLY AT THE REPAIR SHOP. UPDATED 09/11/07 *TR

MY 2002 AND 2001 TOWN AND COUNTRY"S THE REAR HEATER STEEL TUBE LINES RUSTED OUT AT THE BRACKET JUST UNDER THE PASSENGER FLOOR IN FRONT OF THE RUBBER TUBE CONNECTION TO THE REAR ALUMINUM TUBE LINES. THERE IS A RECALL ON THE 2005 YEAR BUT CHRYSLER WILL NOT HONOR THIS ON 2001-2004 MODELS EVEN THOUGH THEY ARE THE SAME TUBES ON THE TOWN AND COUNTRY AND THE DODGE CARAVAN FOR THESE YEARS. I HAVE A 2001 AND A 2002 TOWN AND COUNTRY PLUS MY SISTER HAS A 2002 DODGE GRAND CARAVAN WITH THE SAME PROBLEM. I ALSO LOOKED INTO YOUR OTHER FORMS FOR THE SAME PROBLEM AND THERE ARE COMPLAINTS IN 2001,2002,2003, AND THE RECALL STATEMENT FOR 2005. THIS IS A COMMON FLAW AND SHOULD BE REPAIRED BY CHRYSLER AND THIS PART RE-ENGINEERED AND THE NEW STYLE PART FULLY INSTALLED ON MY 2001 AND 2002 TOWN AND COUNTRY'S AT NO COST TO ME. *JB

DT*: THE CONTACT STATED UPON APPROACHING THE VEHICLE IT WAS NOTICED THE TIRES WERE LOW. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE RIMS HAD CRACKED CAUSING A LOSS OF AIR IN THE TIRES. THE DEALER REPLACED THREE OF THE RIMS.

2002 TOWN AND COUNTRY AIR BAG LIGHT ILLUMINATED INTERMITTENTLY. *TS ***NAR*** EACH TIME THE CONSUMER WENT TO THE DEALERSHIP, THEY REPLACED A DIFFERENT PART IN THE AIRBAG SYSTEM AND EACH TIME FOR SEVERAL MONTHS EVERYTHING WOULD BE FINE AND THEN THE PROBLEM WOULD RESURFACE AGAIN. *JB

2002 CHRYSLER TOWN AND COUNTRY POWER STEERING FAILED. *KB THE CONSUME BACK HIS VEHICLE OUT OF HIS DRIVEWAY INTO THE STREET. WHEN HE TRIED O TURN THE STEERING WHEEL TO THE RIGHT THERE WAS NOT POWER STEERING. AFTER A COUPLE MINUTES THE CONSUMER WAS ABLE MANEUVER THE VEHICLE WITHOUT ANY PROBLEMS. THE VEHICLE WAS DRIVEN TO IT'S DESTINATION AND PARKED. THE CONSUMER RETURNED TO HIS VEHICLE AND WAS ABLE TO DRIVE OFF WITHOUT A PROBLEM. BUT WHEN HE NEEDED TO MAKE A RIGHT TURN THE STEERING WHEEL FELT AS IF THERE WAS NO POWER STEERING AGAIN AND ALMOST CAUSED AN ACCIDENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A TEST DRIVE. THE TECHNICIAN DROVE THE VEHICLE 21 MILES BUT HE COULD NOT DUPLICATE THE PROBLEM. THE MANUFACTURER WAS CONTACTED AND INDICATED THAT THEY HADN'T RECEIVED ANY OTHER COMPLAINTS ABOUT THE STEERING. *NM