1997 CHRYSLER TOWN AND COUNTRY Complaints

THE CLOCK SPRING CONTROLS THE AIR BAG SYSTEM, HORN AND CRUISE CONTROL SYSTEM. I WAS TOLD BY THE REPAIR TECHNICIAN AT THE DEALERSHIP THAT THE PART(CLOCK SPRING) HAS FAILED ON OTHER VEHICALS AND THAT CHRYSLER HAS RECALLS ON SOME OF THESE VEHICALS FOR THE SAME PART.*AK

THE AIR BAG WARNING LIGHT REMAINS ILLUMINATED INDICATING A MALFUNCTION. CONSUMER ALSO STATES SINCE THIS PROBLEM HAS OCCURRED THE HORN HAS BECOME INOPERABLE AND A CLICKING NOISE IS COMING FROM THE HORN AREA. NLM CONSUMER STATES COLD AIR CAME OUT OF THE PASSENGER SIDE VENTS WHEN THE HEAT IS TURNED ON DUE TO A FAULTY HEATER CONTROL. DEALER REPLACED FAULTY CLOCKSPRING. *JB

THE HEATER CONTROL UNIT HAS MALFUNTIONED. WHEN THE HEAT IS ON, COLD AIR COMES OUT OF THE VENTS ON THE PASSENGER SIDE OF THE VEHICLE ONLY. NLM

BROUGHT VEHICLE TO CHRYSLER DEALER IN BLOOMINGTON, MN. THEY SAID THAT THIS WAS A COMMON FAILURE IN CHRYSLER MINI VANS. HOWEVER, IT IS NOT A CHRYSLER PROBLEM, BUT UP TO THE OWNER TO REPAIR. ESTIMATED AT $300.00 COST. ALSO CALLED CHYSLER CORPORATE CUSTOMER SERVICE, SAME ANSEWER: TOO BAD, THEY ERRORED AT MY EXPENSE. THIS IS A FAMILY VEHICLE AND I DON'T CONSIDER THE HORN AND AIRBAGS FRILLS. ADDITIONALLY, I UNDERSTAND THAT CHRYSLER HAS ALREADY REPLACED OVER 124,000 OF THESE PARTS AT OWNER EXPENSE. *AK

HORN IS NOT WORKING. TOOK VEHICLE TO DEALER TO CHECK ON HORN, AND FOUND THAT CLOCK SPRING WAS BROKEN. ALSO, AIR BAGS WERE NOR WORKING. THIS IS A SAFETY HAZARD, AND CONSUMER SHOULD BE NOTIFIED OF THIS .*AK

WINDSHIELD WIPERS WILL ACTIVATE UNEXPECTEDLY. DEALERSHIP HAS NOT EXAMINED VEHICLE, BUT INFORMED CONSUMER THAT WINDSHIELD WIPER SWITCH COULD BE FAULTY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / DOCUMENTATION.*AK

PURCHASED VEHICLE WITH 52,037 MILES. AT 65,000 MILES TOOK VEHICLE IN FOR ROUTINE TRANSMISSION SERVICE AT LOCAL CHRYSLER DEALER FOR FLUID AND FILTER CHANGE. SERVICE TECHNICIAN ADVISED METAL DEBRIS NOTED IN TRANSMISSION FLUID PAN, KEEP AN EYE ON IT. AT 78,350 MILES WITH NO PRIOR DRIVABILITY PROBLEMS, TRANS BECAME DIFFICULT TO ENGAGE ANY DRIVE GEAR, ACCOMPANIED BY LOUD GEAR NOISE- NO MALFUNCTION LIGHTS ILLUMINATED. AT REPAIR FACILITY, WAS TOLD FLUID PAN FULL OF METAL; FINAL DRIVE MECHANISM DESTROYED. ROUTINE LOCALLY DRIVEN ONLY, NO ABUSE. SHOP CHANGED TRANS WITH FACTORY REMAN. UNIT AT COST OF $2,780.00; 3/36 WARRANTY. LOCAL DEALER SUGGESTED CONTACTING CHRYSLER HQ., NO WARRANTEE OR COMPENSATION APPLICABLE. FELT THIS WARRENTED SOME COMPENSATION, MANY SIMILAR CASES ARE OUT THERE FOR THESE MINIVANS. CONTACTED WA. ST. ATTY. GENERAL'S CONSUMER AFFAIRS OFFICE, RECEPTIONIST ANSWERING CALL HAD SAME EXPERIENCE! NO ACTION RESULTED, VEHICLE OUT OF WARRANTEE. NOW CHRYSLER HAS 7/70 COVERAGE. OLDER TRANSMISSIONS ARE NOTORIOUS FOR EARLY FAILURE UNDER NORMAL DRIVING CONDITIONS AND MAINTENANCE. REQUEST INQUIRY, POSSIBLE RECALL ACTION. FAILURE ON THE HIGHWAY MAY RESULT IN DRIVETRAIN MALFUNCTION AND POSSIBLE INJURY. THANK YOU. *AK

CLOCK SPRING BROKE AND DISENGAGED HORN, AND AIRBAG. AIR BAG LIGHT ILLIMINATED ON DASHBOARD. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

VEHICLE POSSIBLY EXPERIENCED AN ELECTRICAL FAILURE, THE INSURED IS ASKING IF THERE ARE ANY RECALLS REGARDING ELECTRICAL SYSTEMS. CLAIM #12-0651-368.*YH

THE INSURED WAS DRIVING INTO A PARKING SPACE AND SMOKE CAME UP ON BOTH SIDES OF THE VEHICLE, INSURED OPENED THE HOOD AND FLAMES WERE SHOOTING OUT, VEHICLE INTERMITTENTLY CATCHES ON FIRE, BUT THERE IS NO VISIBLE DAMAGE. CLAIM NUMBER 06-5430-611. *YH