2002 CHRYSLER TOWN AND COUNTRY Complaints

THE AIRBAG ON MY 2002 CHRYSLER TOWN AND COUNTRY HAS FAILED DUE TO AN ISSUE WELL KNOWN BY CHRYSLER: IMPROPERLY INSTALLED CLOCK SPRING. THIS IS A SERIOUS SAFETY ISSUE WHICH CHRYSLER SHOULD ATTEND TO. I WAS FORCED TO PAY $500 TO FIX THIS PROBLEM. *JB

02 CHRYSLER TOWN AND COUNTRY WAS REAR-ENDED BY ANOTHER VEHICLE. DRIVE SEAT BACK COMPLAPSED, EJECTING DRIVER OF TOWN & COUNTRY TO REAR OF VAN.

THE WIRING HARNESS IN OUR 2002 CHRYSLER TOWN & COUNTRY CONTINUES TO FAIL DUE TO THE HARNESS DESIGN/PLACEMENT IN THE VEHICLE. THE FIRST FAILURE CAUSED THE VEHICLE TO STALL AND NOT RESTART AT A CITY INTERSECTION. THE SECOND FAILURE CAUSED THE VEHICLES WIPERS, HEATER BLOWER, RADIO AND WINDOWS TO FAIL INTERMITTENTLY. WIRES WITHIN THE WIRING HARNESS WERE REPLACED/REPAIRED AS WAS THE FRONT CONTROL MODULE; HOWEVER, THE SAME PROBLEM IS HAPPENING AGAIN AFTER ABOUT THREE WEEKS. THE DEALER SERVICE DEPARTMENT RECOMMENDS REPLACING THE ENTIRE WIRING HARNESS AT A COST OF $3,200.00. *NM

I AM RECEIVING THE EXACT SAME ISSUE AS A COMPLAINT I FOUND ON YOUR SITE #10065581, I AM BEING FORCED TO PAY $300+ FOR THE SAME REPAIR. IF I HAD KNOWN ABOUT THIS ISSUE IN 2002 WHEN THE TSB WAS ISSUE I WOULD HAVE FIXED IT THEN WHILE I WAS UNDER WARRANTY. WHY DO I HAVE TO PAY FOR THIS REPAIR, WHEN IT IS A KNOWN DESIGN/MANUFACTURING ISSUE? I ALSO FOUND A INVESTIGATION PERFORMED BY THE USDOT, NUMBER PE 03-012, WHICH LOOKS LIKE THEY WERE SUPPOSED TO CONTACT ME. ANY HELP WOULD BE APPRECIATED. THANKS, TED MAKE: CHRYSLER MODEL: TOWN AND COUNTRY TYPE: MULTIPURPOSE PASSENGER VEHICLE YEAR: 2002 COMPLAINT NUMBER: 10065581 SUMMARY: I JUST STARTED HAVING THIS STEERING PROBLEM/SHUDDERING AND I DID SOME RESEARCH AND FOUND THE FOLLOWING: 5- 'TECHNICAL SERVICE BULLETINS' ON THIS WEBSITE. IF THIS HAS BEEN A PROBLEM SINCE DEC 2001, WHY WAS I NOT NOTIFIED BY AUG 2003 TO HAVE THE ISSUE FIXED (WHILE I WAS STILL WITHIN MY 36,000 MILE WARRANTY). WHEN I CALLED THE DEALER, THEY SAID I WOULD HAVE TO PAY FOR SERVICE/FIX. MY QUESTION IS THE FOLLOWING: WHY SHOULD I HAVE TO PAY FOR A HOSE THAT IS TOO SHORT/LONG WHEN IT WAS MANUFACTURED THIS WAY. THE BULLETINS ALL REFLECT THE 'STEERING SHUDDER. THANK YOU FOR A RESPONSE. SANDRA. *NM

WHILE DRIVING AT 75 MPH THE CAR STALLED OUT AND WOULD NOT RUN. HAD IT TOWED TO THE DEALERSHIP AND THE TRANSMISSION HAS TO BE REPLACED. THE CAR IS ONLY 3 YEARS OLD! *NM

THREE WARNING LIGHTS CAME ON SIMULTANEOUSLY - BRAKE, ABS AND TRACTION CONTROL OFF. ALTHOUGH NO ACCIDENT HAS OCCURRED, WE FELT IF PRUDENT TO NOTIFY YOU SINCE YOU HAVE AN INVESTIGATION UNDERWAY REGARDING AN EARLIER MODEL OF CHRYSLER MINI-VANS WITH THE SAME SYMPTOMS THAT HAVE RESULTED IN ACCIDENTS DUE TO COMPLETE BRAKING FAILURE. WE BELIEVE THE GOAL IS TO PREVENT AN ACCIDENT FROM HAPPENING BEFORE THE FAILURE. *NM

AT 10:30 AM, SOUTHBOUND AT THE 346 MILE MARKER I35S, JUST NORTH OF WACO, MY 2002 CHRYSLER TOWN AND COUNTRY LXI MINIVAN WAS IN A ROLLOVER ACCIDENT CAUSED BY THE LEFT REAR TIRE TREAD SEPARATION AND SUBSEQUENT BLOWOUT. MINIVAN WAS IN THE LEFT LANE AND DRIVING THE SPEED LIMIT OF 70 MPH. THE TIRES WERE PURCHASED 11 MONTHS AGO FROM DISCOUNT TIRE. THEY WERE MULTI-MILE ULTREX IV MADE BY TBC CORPORATION. THE CAR WAS TOTALED AND MY WIFE BROKE HER COLLARBONE AND POSSIBLY TORE SOME LIGAMENTS IN HER LEFT SHOULDER. *JB

DT: THE CONTACT STATED THE SLIDING PASSENGER DOOR OF VAN CLOSED ON THE CONTACT'S LEG. HE OPENED THE DOOR REMOTELY, AND WHILE IT WAS OPENING, HIS SHOULDER BUMPED THE DOOR, CAUSING THE DOOR TO REVERSE. THE CAUSE OF THIS INCIDENT WAS UNKNOWN BECAUSE NO CONTACT HAS BEEN MADE WITH THE DEALER OR MANUFACTURER. AS A RESULT OF THIS INCIDENT HE SUSTAINED MINOR INJURIES.*AK

THE CAR IS 3 YEARS OLD AND WE HAVE HAD SIGNIFICANT REPAIRS. THE AIR CONDITIONING CONDENSER FAILED AT 56,000 MILES. THIS YEAR WE REPEATEDLY HAD TO TAKE THE VAN IN FOR THE ENGINE LIGHT. THE LIGHT WILL COME ON FOR A FEW DAYS AND GO OFF WITHOUT INTERVENTION. AT FIRST WE WERE TOLD THERE WAS NO ISSUE. WE BROUGHT IT IN AGAIN AND WERE TOLD THE FUEL PUMP WAS LEAKING AND THE #5 CYLINDER WAS MISFIRING. NOT A WEEK LATER AFTER THE REPAIRS, THE ENGINE LIGHT CAME ON AGAIN. THIS TIME, WE WERE TOLD THAT ONE OF THE FUEL INJECTORS WAS MALFUNCTIONING. THIS IS THE WORST SERVICE RECORD I HAVE EVER EXPERIENCED. *JB

HEADLIGHTS CUT OUT INTERMITTENTLY WHILE VEHICLE IS RUNNING. SERVICE WAS PERFORMED BY DEALERSHIP ON 11-16-2005. SERVICE WAS PERFORMED ACCORDING TO CHRYSLER TSB FOR THIS PROBLEM. THE PROBLEM STILL EXISTS. *JB