1998 CHRYSLER TOWN AND COUNTRY Complaints

WHEN WE TRIED TO BACK THE VEHICLE OUT OF OUR GARAGE, WE DISCOVERED THAT IT WOULD NOT ENGAGE REVERSE GEAR. WE PUSHED THE VEHICLE OUT OF THE GARAGE TO THE STREET AND FOUND THAT IT STILL HAD ALL FORWARD GEARS. WE TOOK THE VEHICLE TO TUTTLE-CLICK CHRYSLER IN IRVINE. WE WERE TOLD THAT A DIFFERENTIAL GEAR HAD FAILED. IT SEEMS TO US THAT THIS WOULD PREVENT THE VEHICLE FROM MOVING IN EITHER DIRECTION, SO A BROKEN DIFFERENTIAL GEAR PROBABLY WAS NOT THE REASON WE COULDN'T USE REVERSE GEAR. HOWEVER, WE STILL NEEDED REVERSE, SO THE DEALER REPLACED THE TRANSMISSION. WITHIN THE TWO WEEKS PRECEDING THE TRANSMISSION FAILURE, THE WINDSHIELD WIPERS BEGAN TO OPERATE SPONTANEOUSLY AND THE IGNITION LOCK BECAME VERY DIFFICULT TO OPERATE. DURING THE SAME VISIT THAT THE TRANSMISSION WAS REPLACED, THE DEALER REPLACED THE BODY CONTROL MODULE, A COMPUTER WITHIN THE VEHICLE, TO FIX THE WIPER PROBLEM AND REPLACED AND REKEYED THE IGNITION LOCK. WE BELIEVE THAT ALL THREE OF THESE FAILURES WERE THE RESULT OF FAULTY DESIGN OR SHODDY WORKMANSHIP AND ASKED CHRYSLER TO REIMBURSE US AND TO EXPLAIN WHY THE COMPONENTS FAILED. CHRYSLER HAS DONE NEITHER. WE BELIEVE THAT WE SHOULD NOT BE REQUIRED TO INDEMNIFY CHRYSLER FOR ITS MISTAKES. *AK

WHILE TRAVELING AT APPROXIMATELY 55 TO 60 MP CONSUMER'S VEHICLE ROLLED APPROXIMATELY FOUR TIMES, AND DRIVER WAS EJECTED FROM VEHICLE WHILE HE WAS WEARING RESTRAINT BELT. CONSUMER WAS EJECTED FROM VEHICLE DUE TO SEATBACK SNAPPING AND FALLING BACKWARDS, ALLOWING DRIVER TO SLIDE OUT FROM RESTRAINT BELT. DRIVER SUFFERED A BROKEN LEFT WRIST/RIGHT ANKLE/ LEFT CLAVICAL, AND RIGHT SHOULDER; AS WELL AS HAVING TORN LIGAMENTS IN HIS RIGHT KNEE. IN ADDITION TO BITING A PORTION OF HIS TONGUE OFF. *AK THE MANUFACTURER INRESPONSE TO THE CONSUMER THAT INDICATED THE SEAT BACKS WERE DESIGNED TO YIELD PROGRESSEVELY AND INCREASING LOAD, AND ALSO THE SEATS,MEET THE STANDARDS SET BY THE GOVERNMENT. *YH

WHILE DRIVING CONSUMER NOTICED SMOKE COMING FROM ENGINE COMPARTMENT. VEHICLE WAS TOWED TO DEALER AN ELECTRICAL SHORTAGE OCCURRED WITHIN THE STARTER, BURNING WIRING HARNESS. PLEASE GIVE ANY FURTHER DETAILS.*AK

AIR BAG LIGHT HAS COME ON AND WILL NOT GO OFF ALSO, THE CRUISE CONTROL AND THE HORN ASSEMBLY IS INOPERABLE. CONSUMER HAS NOT TAKEN VEHICLE IN TO DEALERSHIP TO BE EXAMINED. *AK CONSUMER STATES THE HORN WENT OUT, AS WELL AS THE STEERING COLUMN WHICH LOCKED AND VEHICLE HAD TO BE TOWED INTO DEALERSHIP AND THE PARTS HAD TO BE REPLACED, ALSO THE CIGARETTE LIGHTER DOES NOT WORK. *JB

CONSUMER STATES WHILE DRIVING ON HIGHWAY ALL OF A SUDDEN VEHICLE WOULD NOT ACCELERATE AND THE SERVICE ENGINE SOON LIGHT CAME ON, IT WAS DETERMINED THAT A TRANSMISSION WAS NEEDED. *JB

MILDEW TYPE ODOR COMING FROM AIR CONDITIONER WHICH COULD CAUSE SOMEONE TO BECOME ILL FROM BACTERIA.*AK

WHILE DRIVING ON ROUTE 206 IN NEW JERSEY (SPEED LIMIT 50), I HAD SLOWED FOR A TURNING VECHILE. WHEN I WENT TO ACCELERATE, THE CAR WOULD NOT GO MORE THAN 30 MILES PER HOUR. I TRAVELED ON THE SHOULDER OF THE ROAD UNTIL I GOT IT TO A SERVICE STATION. THE MECHANIC TOLD ME THE OVERDRIVE WAS SHOT. THE CAR HAD JUST TRAVELED 80 MILES ON THE PARKWAY AND INTERSTATE WITHOUT ANY SIGN OF TROUBLE. I CALLED CHRSYLER. ALTHOUGH MY WARANTEE HAD EXPIRED, DUE TO THE AGE OF MY CAR THEY OFFERED TO SUPPLY THE PARTS AND I PAID THE LABOR FOR REPAIR. I PAID ROXBURY CHRSYLER $1020 IN LABOR FOR THE REPAIR. THREE DAYS LATER WHILE ON INTERSTATE 80, THE SAME THING HAPPENED! I DON'T KNOW HOW I MANAGED TO GET OFF THE ROAD WITHOUT INJURY. I TOOK THE CAR BACK, THEY SAID IT WAS AN UNKNOWN CODE. CHRSYLER TOLD THE MECHANIC TO RESET AND RETURN THE CAR. EVEN THE MECHANIC WAS HESITANT TO GIVE ME THE CAR. HE DROVE IT FOR TWO DAYS, NOTHING HAPPENED. PREVIOUS TO THIS MY HUSBAND AND I HAD DECIDED TO SELL THE CAR TO REDUCE OUR DEBT. HOW CAN I SELL THIS CAR TO ANYONE LIKE THIS. CHRYSLER'S MIKE SARACHMAN CLAIMS HE WILL NOT ALLOW THE 12M/12,000K WARANTEE THEY ARE GIVING ME TO BE TRANSFERRED TO A NEW OWNER. I NEED TO SELL MY CAR AND I CAN'T. I AM AFRAID TO DRIVE THIS VEHICLE. PLEASE OFFER SOME ADVICE ON HOW I CAN PROCEED. MR. SARACHMAN CLAIMS I CANNOT SPEAK WITH ANYONE ABOVE HIM AT CHRYSLER CORP. HE REFUSED TO GIVE ME ANY OTHER NAME OR NUMBER TO CALL.*AK

EXPERIENCING PROBLEM WITH VARIOUS EXCESSIVE LEAKAGES COMING INTO VEHICLE DUE TO BODY ALIGNMENT. DEALER / MANUFACTURER NOTIFIED, AND UNWILLING TO ASSIST IN THIS MATTER. PLEASE PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

AIR BAG LIGHT WOULD KEEP COMING ON WHEN VEHICLE HAS BEEN STARTED. SOMETIMES WOULD GO OFF BY THEMSELVES, BUT MOSTLY WOULD REMAIN ON ENTIRE TIME UNTIL VEHICLE HAS BEEN SHUT DOWN.*AK *SLC

TRANSMISSION IS SHIFTING ERRATICALLY, INTERNAL PROBLEMS WITH TRANSMISSION, CONSUMER HAS HAD TRANSMISSION REPLACED A SECOND TIME ON 2-14-01 DUE TO THE FACT THAT THE TRANSMISSION THAT NOW NEEDS TO BE REPLACED IS NOT A TRANSMISSON FOR THE TYPE OF VEHICLE CONSUMER HAS, AND THE TRANSMISSION FLUID IS LEAKING.