2013 CHRYSLER TOWN AND COUNTRY Complaints

I'M NOT SURE WHAT EXACTLY HAPPENED, THE VEHICLE IS PENDING INVESTIGATION. I ATTEMPTED TO STOP THE VEHICLE, PRESSING THE BRAKES DOWN AS HARD AS POSSIBLE, AND THE VEHICLE WOULDN'T STOP. THE OTHER VEHICLE WAS HIT FROM BEHIND AT A LIGHT I WAS PROBABLY GOING AROUND 40 MPH. ALSO, WHEN WE FIRST BOUGHT THE VEHICLE IT HAD A HABIT OF TURNING OFF WHILE DRIVING. FINALLY GOT THAT FIXED. IT TURNED OUT TO BE THE MASTER POWER CYLINDER OR SOMETHING LIKE THAT.

AFTER DOING RESEARCH ONLINE I HAVE FOUND THAT MANY PEOPLE, INCLUDING MYSELF HAVE HAD THE REAR EVAPORATOR FAIL DUE TO CHRYSLER'S POOR DESIGN AND THEN ARE CHARGING UPWARDS OF $1000 TO FIX THE PROBLEM.

ON 6/11/19 I TOOK MY VAN TO HAVE A OIL CHANGE AND TIRES ROTATED. ABOUT 30 MINUTES LATER MY VAN DINGED AND THE BRAKE LIGHT, ABS LIGHT, TRACTION LIGHTS CAME ON AND THE SPEEDOMETER QUIT WORKING. I TOOK IT BACK TO THE GARAGE AND TOLD THEM WHAT HAPPENED. IT WAS THERE THAT I FOUND OUT THE ELECTRIC DOORS DID NOT WORK. THEY SAID THEY HADN'T DONE ANYTHING THAT WOULD CAUSE THAT. THEY SENT ME TO A GARAGE BEHIND THEM. THEY COULD FIND ANYTHING ON THEIR MACHINE. RESET THE LIGHTS AND I LEFT. WITHIN A FEW FEET THE LIGHTS CAME BACK ON AND THE SPEEDOMETER QUIT. I TOOK IT TO MY MECHANIC. HE COULD NOT FIND THE PROBLEM. THE SPEEDOMETER AND THE ELECTRIC DOORS DID START WORKING AGAIN. HE SENT ME TO RAMEY'S CHRYSLER PRINCETON WV. ON 6/17/19 THEY SAID IT WAS A RIGHT REAR WHEEL SENSOR. MY MECHANIC PUT IT ON BUT IT DIDN'T FIX THE PROBLEM. HE SENT ME BACK TO RAMEY'S. ON 7/10/19 THEY SAID I NEEDED THE RIGHT FRONT WHEEL SENSOR. THAT DIDN'T FIX THE PROBLEM. I HAD THE WHEEL BEARINGS CHECKED BUT THEY WERE ALRIGHT. I TOOK MY VAN BACK ON 7/24/19 1:00PM PER MY MECHANIC REQUEST TO CHECK THE TIPM MODULE AND TO CALL HIM SO HE COULD TALK TO SOMEONE UP THERE. THEY SAID THAT IT MIGHT NOT BE THAT AND I NEEDED TO LEAVE THE VAN THERE SO THEY COULD DO AN IN-DEPTH ANALYSIS. I HAVE NOT HEARD FROM THEM AND THEY HAVE NOT CALLED MY MECHANIC. I EVEN ASK ON FB IF ANYONE WOULD KNOW WHAT THE PROBLEM WAS. MOST SAID THAT THEY COULD NOT FIND A SOLUTION SO THEY JUST DRIVE IT THE WAY IT IS. I NEED MY CRUISE CONTROL DUE TO MY BACK AND LEGS. I THINK THIS IS A SAFETY ISSUE AND SOMEONE NEEDS TO FIND OUT WHAT IS GOING ON. I HAVE PAID OVER $300 AND STILL DON'T KNOW WHAT THE PROBLEM IS. THANK YOU.

2013 CHRYSLER TOWN & COUNTRY TOURING VAN. TO OUR SURPRISE, SHORTLY AFTER OWNING THE VEHICLE IT WOULD RANDOMLY JUST SHUT OFF ALL POWER WHILE DRIVING ON THE ROAD OR EXPRESSWAY. THE FIRST TIME THIS OCCURRED WE WERE ON I-75 WHEN ALL POWER STOPPED, THE QUICKEST THOUGHT WAS TO PUT THE VAN IN NEUTRAL AND RESTART THE VEHICLE. WE BEGAN TO ATTEMPT TO PROBLEM SOLVE AND KEPT ZONING IN ON THE FOB AND IGNITION AREA. MY DAUGHTER AND I WERE DRIVING TRYING TO RE-ENACT A TIME IT HAD STALLED WHEN I HAD GONE OVER A SPEED BUMP. I BEGAN TO TAP THE FOB AND IT COMPLETELY LOST POWER AND SHUT DOWN. EACH TIME THE FOB WAS TAPPED THE POWER WOULD SHUT DOWN. (WE TOOK VIDEO ON OUR PHONE). WE WERE ELATED TO FINALLY HAVE AN ANSWER. MY SON IN LAW WHO IS VERY SAVVY IN AUTOMOBILES AND RESEARCHING ON LINE FOUND THERE WERE OVER THREE HUNDRED (300) COMPLAINTS FOR THIS EXACT ISSUE'A 'FAULTY IGNITION SWITCH'. WE HAD TAKEN THIS VEHICLE IN TO TWO REPUTABLE CAR REPAIR SERVICE CENTERS, ONE BEING A CHRYSLER DEALER AND NEITHER COULD DUPLICATE THE PROBLEM. ONCE WE TARGETED (SOLVED) THE ISSUE, I TOOK IT TO MY REPUTABLE SERVICE CENTER WHO CONFIRMED IT INDEED WAS A 'FAULTY IGNITION SWITCH'. I FELT THE NEED TO EXPRESS MY HEART AS THIS IS/WAS A VERY DISTURBING SITUATION TO BE DRIVING AND RANDOMLY WITHOUT WARNING HAVE THIS VAN COMPLETELY SHUT DOWN IN VERY BUSY DAY TO DAY TRAFFIC. ALSO DURING ALL THIS MY HUSBAND UNEXPECTANTLY PASSED AWAY AS WE WERE TRYING TO FIND A RESOLUTION FOR THIS, FORTUNATELY I PERSEVERED TO SOLVE THE PROBLEM AS NO ONE ELSE COULD FIGURE IT OUT. I AM HOPING YOU WILL TAKE INTO CONSIDERATION MY PLIGHT FOR RESTITUTION FOR THE EMOTIONAL, PHYSICAL, FINANCIAL AND MOST OF ALL THE SAFETY DISTRESS THIS SITUATION HAS HAD ON MY LIFE. I HOPE CHRYSLER WILL STAND BY ITS SUPERIOR QUALITY AND STANDARDS. I HAVE HIGH REGARD FOR THE MINIVANS THROUGH THE YEARS AS THIS WAS THE THIRD ONE WE HAVE OWNED.

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE APPLYING PRESSURE TO HER BRAKE PEDAL TO THE PARK THE VEHICLE, THE VEHICLE BEGAN TO MOVE FORWARD ON ITS OWN AT HIGH RATE OF SPEED. THE CONTACT BEGAN PUMPING THE BRAKES TO NO AVAIL. THE CONTACT WAS STEERING THE VEHICLE TRYING TO AVOID IMPACT WITH AN APARTMENT BUILDING. RED AND YELLOW WARNING LIGHTS BEGAN FLASHING AS THE VEHICLE PROCEED TO JUMPED THE CURB AND CRASH INTO THE APARTMENT BUILDING. THE CONTACT STATED THAT UPON IMPACT, THE AIR BAGS DID NOT DEPLOY AND THE VEHICLE WOULD NOT UNLOCK. THE CONTACT'S DAUGHTER, WHO WITNESSED THE CRASH, WAS ABLE TO MANUALLY OPEN THE PASSENGER SLIDING DOOR FOR THE CONTACT TO EXIT. THE FIRE DEPARTMENT AND THE POLICE DEPARTMENT ARRIVED AT THE SCENE, A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALERSHIP (PRESTON HOOD CHEVROLET SERVICE 212 HOLLYWOOD BLVD NW, FORT WALTON BEACH, FL 32548 (877) 389-0395) WHERE THE VEHICLE WAS TOTALED. WHILE THE CONTACT'S BLOOD PRESSURE SPIKED AFTER THE CRASH, IT EVENTUALLY STABILIZED AND DID NOT NEED FURTHER MEDICAL ATTENTION AT THE SCENE. HOWEVER, AFTER THE ACCIDENT, THE CONTACT HAD EXPERIENCED PAIN IN HER LOWER BACK AND HAD TROUBLE WALKING ON HER LEFT SIDE, SHE ALSO EXPERIENCED SEVERE HEADACHES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND THERE WERE NO RECALLS RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 90,000. *DT*JB *AS *TR

REAR AC EVAPORATOR RUSTED OUT WHOLE REAR AC SYSTEM LINES RUSTED OUT AND NEED REPLACED

CAR WOULD NOT STOP IMMEDIATELY WHEN BRAKES WERE APPLIED...PAID OVER $950 TO FIX. ALSO HAD OVERHEATING..REPLACEMENT OF HEATER HOSE THAT GOES TO FIREWALL. PART ALONE COST $250. OVERHEATING ON HIGHWAY.

MY CAR NEEDED A TUNE UP AND I TOOK THE CAR FOR REPAIR WHEN THEY CALLED ME THEY TOLD ME THAT I HAVE A LEFT CYLINDER HEAD THAT IS BROKEN AND NEEDS TO BE REPAIRED. HE TOLD ME THAT THOSE CARS HAVE A EXTENDED WARRANTY OF 10 YEARS 150,000 MILES WHICH EVER COMES FIRST. BUT IT IS NOT SHOWING UP. HE TOLD ME THAT I SHOULD CALL THE CHRYSLER GROUP AND FIND OUT ABOUT THE EXTENDED WARRANTY. I HAVE SPOKEN TO NUMEROUS REPS AND GET A RUN AROUND. MY VEHICLE SHOULD BE COVERED. IT HAS THE SAME PIECE DAMAGED, MOTOR IS THE SAME AND MODEL IS THE SAME. TO REPAIR THIS PIECE IT IS $2,500 IN LABOR AND $800 THE PIECE. I CANNOT AFFORD THIS. I NEED SOME ASSISTANCE REGARDING THIS ISSUE. PLEASE ASSIST. I WOULD LIKE TO GET THIS REPAIRED AS SOON AS POSSIBLE. MY CAR HAS 138400 MILES AND USE MY CAR EVERYDAY FOR WORK. I HAVE INCLUDED MANY ARTICLES THAT TALK ABOUT THIS WARRANTY HTTPS://WWW.MOTORTREND.COM/NEWS/CHRYSLER-EXTENDS-PENTASTAR-V-6-WARRANTIES/ HTTPS://WWW.AUTONEWS.COM/ARTICLE/20140616/RETAIL05/306169945/CHRYSLER-EXTENDS-WARRANTY-ON-SOME-2011-13-V-6S

THE AC WENT OUT AND AFTER DIAGNOSIS THE ISSUE IS THAT THE REAR AC COIL HAS SEIZED UP AND WILL NOT RELEASE TO BE REPAIRED

THE FLYWHEEL HAS BROKEN AND THIS APPEARS TO BE A VERY COMMON PROBLEM THAT MANY HAVE HAD TO REPAIR. THERE SEEMS TO BE A MISALIGNMENT ISSUE OR A WEAKNESS IN THE MATERIAL USED TO MANUFACTURE THE FLYWHEEL. THE VAN STARTED WITH A SOUND SIMILAR TO THE VIBRATION OF A LOOSE HEAT SHIELD. THEN CAME THE VIBRATION AND SHAKING AT IDOL, SIMILAR TO AN ENGINE MISS ON ONE OF THE CYLINDERS. NO OF THOSE WERE THE PROBLEM. THEN, THE VAN WAS IN MOTION AND ALL OF A SUDDEN IT WOULDN'T GO WHILE PRESSING THE ACCELERATOR. PULLED THE VAN TO THE SIDE. SHUT DOWN THE ENGINE AND TRIED TO RESTART. THE STARTER NOW SPINS FREELY WITH NO RESISTANCE. THIS SHOULD HAVE BECOME A RECALL A FEW YEARS AGO AND CORRECTED BEFORE THIS MODEL WAS EVER MANUFACTURED.