1997 CHRYSLER TOWN AND COUNTRY Complaints

FROM 27,928 MILE UP TO THE PRESENT HAD FOUR SERPENTINE BELTS REPLACED & REPAIRED BY VARIOUS INDEPENDENT REPAIR SHOPS, BUT, PROBLEM STILL APPEARS TO BE REOCCURRING, DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. *AK DISCHARGE LINE LEAKING FROM COMPRESSOR TO CONDENSOR CAUSING AC NOT TO WORK. WATER PUMP FAILED. WINDSHIELD WIPER SWITCH SHORTED AND WAS REPLACED. EXTERIOR POWER MIRRORS SHOOK WHILE DRIVING, DEALER REPLACED SWITCH. TRANSMISSION HARD TO DOWNSHIFT TO FIRST GEAR ON SLIGHT DOWNGRADES, DEALER MADE NO REPAIRS. *SLC

CLOCK SPRINGS ARE NOT WORKING PROPERLY AND HORN/CRUISE CONTROL HAVE GONE OUT DUE TO THIS DEFAULT. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK THE CONSUMER'S INSURANCE WOULD NOT PAY FOR THE CLOCK SPRING REPLACEMENT BECAUSE THEY CLAIM IT WAS THE MANUFACTURING DEFECT. *YH

REAR WINDOW EXPLODED WHILE VAN WAS IN PARK. TEMPERATURE WAS NORMAL, AND CONSUMER DIDN'T HIT ANYTHING. *AK

I OWN A 1997 CHRYSLER TOWN AND COUNTRY SX. MY WIFE AND I BOUGHT THIS MINI-VAN BACK IN 09/97. MY PROBLEM IS THIS, DURING THE RAINY SEASON, EVERYTIME I STEP ON THE BRAKE OR ACCELERATE FROM THE FULL STOP, I CAN HEAR WATER SPLASHING BACK AND FORTHE ON THE REAR DRIVER SIDE. LOCAL DEALERSHIP WERE ABLE TO GET RID OF THE WATER, AT NO COST, THAT WAS TRAPPED ON THE "SEAM PLATE" (THAT'S WHAT THEY CALLED IT). AFTER 36,000 MILES, I CALLED THE LOCAL DEALERSHIP'S SERVICE DEPARTMENT FOR THE SAME SITUATION, AND THEY SAID THAT MY NEW CAR WARRANTY HAD EXPIRED AND THAT IF I WANTED THE PROBLEM FIXED, I WOULD HAVE TO PAY FOR IT ON MY OWN. ISN'T TRAPPING WATER INSIDE THE "SEAM PLATE" WOULD CAUSE FOR ITS COMPONENTS TO RUST AND THAT RUSTING COULD MAKE THOSE TAINTED AREAS FRAGILE? PLEASE ADVISE IF I SHOULD BE CONCERNED REGARDING MY VEHICLE'S SITUATION OR WHAT I SHOULD DO TO GET THE PROBLEM FIXED. I APPRECIATE YOUR TIME READING THIS COMMENTS AND HOPING TO GET A RESPONSE. YOURS TRULY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

HORN/CRUISE CONTROL WORKED INTERMITTENTLY, THEN FAILED. I NOW UNDERSTAND THE AIR BAGS WERE ON THAT CIRCUIT AS WELL, BUT I HAD NO WAY OF CHECKING THAT AT THE TIME, AND THE GARAGE DID NOT GIVE ME ANY INDICATION THAT THIS FAILURE WAS DANGEROUS. PLEASE FORCE THEM TO FIX THESE THINGS ON OTHER CHRYSLER MINI-VANS BEOFRE SOMEONE GETS SERIOUSLY HURT.*AK

WHILE DRIVING 55-60 MPH VEHICLE WAS HIT ON SIDE, WENT DOWN A RAVINE AND HIT A TREE FRONT AT AN ANGLE. NEITHER AIRBAG DEPLOYED, VEHICLE WAS TOTALLED. *AK

AIRBAG LIGHT FLASHES ON AND OFF. IT CUTS ON FOR A WHILE, THEN IT WILL GO OUT FOR A WHILE.*AK

BELT AND THE TENSION ROD IN POWER STEERING ASSEMBLY BROKE WITH 30,000 MILES ON VEHICLE. BOTH COMPONENTS WERE REPLACED BY DEALERSHIP. ON 04/10/2001, CONSUMER WAS DRIVING AT APPROXIMATELY 10 MPH HERE WAS A POPPING NOISE, AND POWER STEERING WAS LOST. DEALERSHIP INFORMED CONSUMER THAT BELT AND TENSIONER ROD WENT OUT AGAIN AT 63,000 MILES. DEALERSHIP STATED THAT THIS NEEDED TO BE REPLACED EVERY 30,000 MILES. *AK

THIS MORNING WHEN I PUT THE CAR IN DRIVE, I HEARD A LOUD CONSTANT SQUEALING NOISE. I ATTEMPT TO TURN THE STEERING WHEEL TO THE LEFT, BUT THE VAN TOOK OFF STRIAGHT AHEAD AND WOULD NOT TURN AND CRASHED INTO A PARKED CAR, WHICH WAS TOTALLED AFTERWARDS. ALTHOUGH MY FOOT WAS ON THE BRAKES AT ALL TIMES, MY VAN CONTINUED TO PROPEL FORWARD. IT THEN KNOCKED OVER A TREE APPROX. 12 FT. TALL AND FINALLY STOPPED WHEN IT RAN INTO A NEIGHBORS SHRUBS. FORTUNATELY, NO ONE WAS INJURED OR WALKING IN FRONT OF THE VAN AT THE TIME OR PERHAPS SOMEONE MAY HAVE BEEN KILLED. UPON INVESTIGATION, THERE WAS VISIBLE SKID MARKS FROM WHERE MY VAN WAS PARKED TO WHERE IT FINALLY STOPPED, WHICH WAS OVER 60 FEET AWAY. IRONICALLLY, MY VAN WAS STILL DRIVABLE AFTER ALL THE DAMAGED IT HAD DONE. I HAD IT TOWED TO A LOCAL CHRYSLER DEALERSHIP, THEY CONDUCTED A TEST DRIVE AND FOUND NOTHING OUT OF THE ORDINARY. I HAVE SERIOUS RESERVATION ABOUT EVER DRIVING MY VAN AGAIN. IF THERE HAVE EVER BEEN ANY SIMILIAR COMPLAINTS, PLEASE LET ME KNOW. I CAN BE CONTACTED AT 011 49 6202 29935 OR EMAIL [email protected].*AK

CONSUMER NOTICED A COUPLE OF MONTHS AGO THAT HORN STOPPED WORKING, AND AIRBAG LIGHT CAME ON DASHBOARD. *AK