2000 CHRYSLER TOWN AND COUNTRY Complaints

VEHICLE LEAF SPRING HAS WEAKENED CAUSING THE REAR OF VEHICLE TO SIT AT AN ANGLE. PROBLEMS WITH FRONT WHEELS AND BRAKES. *MR THE DEALER WAS UNABLE TO REPAIR THE RE-OCCURRING PROBLEM WITH THE FRONT BRAKES, AND THE ROTORS. THE FRONT WHEELS AND OR BRAKES WERE SQUEAKING AGAIN, WHICH MEANT THAT NEW FRONT BRAKES WERE NEEDED AGAIN. (THIS WAS THE FOURTH TIME THE BRAKES WERE REPLACED) THE CONSUMER REQUESTED A FULL REFUND OF THE PURCHASE PRICE OF THE VEHICLE. OTHER PROBLEMS ARE AS FOLLOWED: THE LEFT REAR SHOCK HAD BLOWN AND A BOLT HAD BROKEN ON THE RIGHT SHOCK AND WERE REPLACED,THE BRAKE LIGHT WOULD COME ON WHEN GOING AROUND CORNERS, THE REAR VIEW MIRROR WAS LOOSE ALONG WITH THE RIGHT SIDE MIRROR(BOTH READJUSTED), NOISE IN THE STEERING AND WAS HARD TO STEER AT TIMES, THERE WAS A METAL SOUND IN THE FRONT STRUT ESPECIALLY WHEN THE TEMPERATURE WAS COLD, AND THERE WAS OVERHEATING SO THE ALL THE PARTS OF THE COOLING SYSTEM WERE REPLACED. *SCC

CONSUMER STATES WHILE DRIVING UNDER RAINY CONDITIONS, AT HIGHWAY SPEEDS. THE WINDSHIELD WIPERS FAILED TO OPERATE WHEN THE SWITCH WAS TURNED ON. PLEASE PROVIDE ANY FURTHER INFORMATION.

THE STEERING WHEEL LOCKED AND WOULD NOT TURN IN EITHER DIRECTION WHICH CAUSED THE VEHICLE TO CRASH INTO A DITCH. THE CONSUMER STATED A PIECE OF THE DIRECTIONAL SIGNAL BROKE OFF AND JAMMED THE STEERING COLUMN. *AK

2000 CHRYSLER TOWN AND COUNTRY WITH 54,000 THE DIFFERENTIAL PIN WENT THROUGH THE TRANSMISSION CASE. FORTUNATELY, I WAS ONLY GOING 5 MPH AND ONLY HAD ANOTHER 50 FEET TO DRIVE. I MAINLY DRIVE HIGHWAY WITH MY TODDLER AND I AM FEARFUL OF WHAT COULD HAVE HAPPENED HAD WE BEEN ON THE HIGHWAY DURING OUR NORMAL COMMUTE. MY HUSBAND WAS A MECHANIC FOR 19 PLUS YEARS AND WAS ABLE TO QUICKLY DETERMINE THE PROBLEM. IT IS MY UNDERSTANDING FROM EXPERIENCED MECHANICS AND CHRYSLER CERTIFIED MECHANICS THAT THIS IS A COMMON ISSUE WITH THE VEHICLE AND IT A DEFECT IN MANUFACTURING THE TRANSMISSION. THIS IS NOT NORMAL WEAR AND TEAR.I CONTACTED CHRYSLER ON JULY 9TH, 2003 TO REPORT THE PROBLEM AND SEE IF THEY WOULD COVER THE COST OF REPLACING THE TRANSMISSION. I SPOKE WITH ERIC WHO REFUSED TO PROVIDE ME HIS LAST NAME NOR WOULD HE TRANSFER MY CALL TO ANYONE ELSE. HE SAID HE IS THE FINAL DEICISION MAKER AND THAT HIS MANAGER'S ROLE IS TO MANAGE PEOPLE AND NO DEAL WITH CUSTOMERS. HE ALSO TOLD ME IF WAS MY FAULT FOR BUYING A USED VEHICLE. IT IS NOT MY FAULT THE TRANSMISSION MALFUNCTIONED. HE ALSO TOLD ME THAT I COULD GET IT INSTALLED FOR FREE SINCE MY HUSBAND WAS A MECHANIC. ERIC HUNG UP ON ME BECAUSE I WAS CONTINUOUSLY ASKING TO SPEAK TO A MANAGER. I DID NOT GET ANY RESOLUTION OR ASSISTANCE FROM CHRYSLER. I AM IN NEED OF MY VEHICLE BEING REPLACED BUT MOST IMPORTANTLY, I AM CONCERNED ABOUT THE SAFETY OF OTHER DRIVERS IF THEIR TRANMISSION ALSO MALFUNCTIONS AT HIGH SPEEDS ON THE HIGHWAY. ANY SUGGESTIONS ON HOW I CAN PROCEED WITH CHRYSLER TO HAVE THE TRANSMISSION REPLACED?*AK

TRANSMISSION SPEED SENSOR - TRANSMISSION SPEED SENSOR PREMATURELY FAILED ON VEHICLE. SENSOR MUST BE REPLACED FOR VEHICLE TO BE OPERATED. VEHICLE HAS LESS THAN 50,000 MILES AND LESS THAN 3 YEARS SINCE PURCHASE. *NLM

FRONT BRAKE ARE NOT WORKING PROPERLY, WERE A LREADY REPLACED. DEALER NOTIFIED. *AK

CONSUMER'S TWO YEARS OLD SON, ENGAGED THE VEHICLE FROM PARK TO DRIVE AND DAMAGED A FENCE AND THE FRONT OF THE VEHICLE AS WELL. DEALER NOTIFIED. *AK

NAR 6-03-2003 *MR ONGOING FAILURE TO PROPERLY REPAIR THE VEHICLES SIDE VIEW MIRROR. *CB

THE PASSENGER SIDE HEATED SEAT MALFUNCTIONED AND BURNED A THROUGH THE LEATHER INTERIOR. *JB

THE CONSUMER SMELLED FUEL. THE DEALER DETERMINED FUEL LEAKED FROM THE O- RINGS OR FUEL LINE. THERE WAS A RECALL, HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONSUMER SMELLED FUEL. THE DEALER DETERMINED FUEL LEAKED FROM THE O- RINGS OR FUEL LINE. THERE WAS A RECALL, HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL.*MR