2011 CHRYSLER TOWN AND COUNTRY Complaints

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *SMD THE CONSUMER STATED THE POWER STEERING PUMP NEEDED TO BE REPLACED 3 TIMES. *JS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL LETTER IN 2012 AND THE VEHICLE WAS REPAIRED. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. AFTER THE REPAIR, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT THE IGNITION WOULD NOT TURN OVER. AFTER A FEW MOMENTS, THE VEHICLE WAS ABLE TO BE RESTARTED. WHILE DRIVING 55 MPH, THE VEHICLE SLOWED DOWN AND THE RPMS WENT TO ZERO. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY AND THEN DECELERATED WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE INDICATOR ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO SEARS AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A CHRYSLER DEALER. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 79,949.

I HAVE 60K MILES ON MY VEHICLE AND THE BLIND SPOT DETECTORS HAVE STOPPED WORKING. MY MECHANIC INDICATED THAT THIS ISSUE SHOULD'VE BEEN ON RECALL A LONG TIME AGO! DAMAGE WAS CAUSED DUE TO SALT, WATER, DIRT AND ROAD GRIME. NOW BECAUSE OF NORMAL CONDITIONS ON MY STATE I AM BEING QUOTED AT NEAR 2K TO FIX AN ISSUE ON A AN I HAVE PERSONALLY PUT 20K MILES ON. SO DISAPPOINTED I WILL LIKELY NEVER BUY CHRYSLER VANS AGAIN!

WE HAVE HAD NUMEROUS TIME WHEN THE VAN WILL NOT START. THE ENGINE SOUNDS LIKE IT IS TRYING TO TURN OVER BUT NOTHING HAPPENS AND THE ENGINE LIGHT COMES ON. AFTER NUMEROUS ATTEMPTS THE VAN STARTS. WHEN IT HAS BEEN TAKEN IN TO THE CHRYSLER DEALERSHIP THEY ARE UNABLE TO DIAGNOSE THE PROBLEM DUE TO THE CODE BEING RESOLVED. MORE IMPORTANTLY THE VAN STALLED WHILE DRIVING 70 MPH ON THE HIGHWAY. LIGHTS, RADIO, FANS ALL WORKED BUT THE ENGINE JUST SHUT OFF. CHRYSLER DEALERSHIP STATED THEY COULDN'T FIND THE ISSUE AND PUT A NEW BATTERY IN. AFTER PICKING UP THE VEHICLE IS STALLED AGAIN GOING 30 MPH IN TOWN. AGAIN VAN WAS TOWED TO THE DEALERSHIP AND AGAIN WAS TOLD THE CODES WERE RESOLVED SO THEY WERE UNABLE TO FIGURE OUT WHAT WAS WRONG. THEY STATE THAT THEY SEE THERE ARE A LOT OF ELECTRICAL CODES BUT THAT THEY ARE UNABLE TO READ THEM BECAUSE THEY HAVE BEEN RESOLVED. VEHICLE HAS 144000 MILES ON IT AND HAS REGULAR MAINTENANCE DONE.

TIPM, I HAVE HAD TONS OF PROBLEMS WITH MY VAN SINCE I PURCHASED. THERE IS NO TELLING HOW MUCH I HAVE SPENT OF THE YEARS ON REPAIRS. COME TO FIND OUT MOST OF MY REPAIRS WERE NOT NECESSARY. THEY ALL CAME FROM THE FAULTY TIPM. I CAN'T BELIEVE THIS HAS NOT BEEN RECALLED. THE ISSUE IT CAUSES IS UNBELIEVABLE. THE STRESS AND INCONVENIENCE THIS HAS CAUSED ME AND MY FAMILY IS MORE THAN I COULD EVER IMAGINE. I'M OUT THOUSANDS OF DOLLARS ON REPAIR BILLS AND NOW I FIND OUT THAT IT WILL BE ANOTHER $1,300 TO FIX THIS. I HAVE BEEN HAVING ISSUES FOR YEARS!!! WHEN I WOULD TAKE IT IN THEY WOULD TREAT THE SYMPTOMS NOT THE PROBLEM WHICH I'M JUST FINDING OUT IS THE TIPM. IF THIS WOULD HAVE BEEN PROPERLY DIAGNOSED WHILE UNDER WARRANTY THAN NO BIG DEAL, BUT OF COURSE IT WAS NOT. I HAVE BEEN DRIVING AND ALL OF A SUDDEN BY BRAKES DON'T WORK, I TURN ON THE VAN START TO DRIVE AND IT WON'T SHIFT I HAVE TO PULL OVER AND TURN OFF THE VAN THEN RESTART IT. SOMETIMES IT WONT START JUST SITS THERE LIKE IT WANTS TO START. THE FUEL PUMP IS NOW CONSTANTLY RUNNING. I'M SURE THAT'S NOT SAFE AT ALL. THE ENGINE HOURS ARE TWICE WHAT THE MILEAGE SAYS IT SHOULD BE. HUM GUESS THAT'S CAUSE MY ENGINE IS RUNNING ALL THE TIME. THAT WOULD BE BECAUSE THE TIPM IS FLAWED.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND RESUMED DRIVING. IN ADDITION, ALL THE DOOR LOCKS UNLOCKED INDEPENDENTLY, THE RADIO FUNCTIONED INDEPENDENTLY, AND THE TIRE, TRACTION CONTROL, AND ABS WARNING INDICATORS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY NEVER HEARD ABOUT THE VEHICLE HAVING THAT TYPE OF FAILURE. NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO RAIRDON'S CHRYSLER DODGE JEEP RAM OF MARYSVILLE (16610 SMOKEY POINT BLVD, ARLINGTON, WA 98223, (360) 653-5664) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

THE FUEL PUMP REGULATOR GOES OUT AND THE WHOLE COMPUTER SYSTEM HAS TO BE REPLACED FOR 1100 PLUS DOLLARS.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 10 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR FAILED AND PRODUCED A REVERSE VOLTAGE, WHICH CAUSED THE ECU TO BE DESTROYED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

BLIND SPOT MONITORING SYSTEM FAILED BECAUSE SENSOR MODULE GOT WET ON THE INSIDE. SENSOR MODULE NOT SEALED ON CORRECTLY. CONNECTOR ALSO CORRODED BECAUSE OF SALT BEING USED ON STREETS HERE IN OHIO DURING WINTER MONTHS. THIS IS THE SECOND TIME THIS SYSTEM HAS FAILED FOR THE SAME PROBLEM. TALKED TO SERVICE MANAGERS AT 2 DIFFERENT CHRYSLER DEALERSHIPS AND WERE TOLD BY BOTH THAT THIS IS A COMMON PROBLEM WITH THIS PART AND THEIR OPINION IT IS A DESIGN FLAW WITH THIS PART DUE TO ITS EXPOSURE TO THE ELEMENTS.