2012 CHRYSLER TOWN AND COUNTRY Complaints

I WAS TRAVELING THIS SATURDAY ON THE HIGHWAY. THE CRUISE CONTROL WAS SET AT 72 MILES PER HOUR. THE CAR WAS IN A SEVERE DOWNPOUR. I DISENGAGED THE CRUISE CONTROL WITH THE BRAKE PEDAL AND REDUCED MY SPEED TO 45 MILES PER HOUR. VISIBILITY WAS LIMITED. I WAS LOOKING FOR AN EXIT TO PULL OVER AND WAIT UNTIL THE THUNDERSTORM HAD PASSED. SINCE I WAS NOT USING THE CRUISE CONTROL, I PRESSED THE STOP BUTTON. THEN I PRESSED THE ON/OFF BUTTON. THE CRUISE CONTROL LIGHT ON THE DASH DID NOT DISAPPEAR. IN WAS CONCENTRATING ON DRIVING, STAYING IN THE LANE AND AWAY FROM OTHER TRAFFIC. THE DOWNPOUR WAS INTENSE. I PRESSED THE ON/OFF BUTTON A SECOND TIME. TO MY AMAZEMENT AND CONCERN, THE CAR ENTERED OVERDRIVE AND BEGAN INCREASING SPEED RAPIDLY WHEN I WAS TRYING TO MAINTAIN MY BEARING AND SLOW REASONABLE SPEED. I AM AN EXPERIENCED DRIVER. ANY OTHER PERSON WOULD HAVE LIMITED CONTROL OF THE VEHICLE. QUITE POSSIBLY, RUNNING OFF THE ROAD INTO A DITCH OR TREE. I SINCERELY BELIEVE A RECALL SHOULD BE ISSUED BY THE CAR MANUFACTURE TO CORRECT THE SEVERE DEFECT. THIS EPISODE CLEARLY HAD MY ATTENTION. *TR

THIS VEHICLE RANDOMLY SHUTS ITSELF OFF WHILE DRIVING DOWN THE PARKWAY OR ON OUR SUBURBAN STREETS. THE DASH GOES BLACK, THE STEERING WHEEL STIFFENS, AND THE POWER BRAKES BECOME VERY DIFFICULT TO PRESS. IT'S COMPLETELY DEAD. PUTTING IT IN NEUTRAL AND TRYING TO RESTART DOES NOT WORK AT ALL. THE DASH AND ELECTRONICS REMAIN OFF. WE HAVE TO MANEUVER THE VEHICLE TO A COMPLETE STOP, PUT IN PARK, AND THEN TRY SEVERAL TIMES TURNING THE IGNITION BEFORE THE ELECTRONICS COME BACK ON AND THE VEHICLE STARTS. TERRIFYING EXPERIENCE, ESPECIALLY WHEN THE FAMILY IS IN THE VAN.

FROM FEBRUARY 22ND 2018 TO DATE, THIS AUTOMOBILE HAS REGISTERED NUMEROUS NO CRANK NO START FAILURES, REQUIRING SEVERAL TOWS. IT HAS STALLED IN TRAFFIC ON A MAJOR HIGHWAY, NEARLY CAUSING AN ACCIDENT. CHRYSLER REFUSES TO TAKE A RESPONSIBILITY FOR THESE ACTIONS, THAT WAS CAUSED BY MANY YEARS OF POOR QUALITY CONTROL AND ENGINEERING PRACTICES. THEY HAVE A RESPONSIBLY TO THEIR CUSTOMER TO PROVIDE THE QUALITY PROMISED THEM.

BLIND SPOT DETECTION SYSTEM STOPPED WORKING. WARNING LIGHTS IN MIRRORS ARE ALWAYS LIT.

IN MARCH 2018, I WENT TO PUT 7 PASSENGERS IN MY VAN AND THE PASSENGER (A CHILD) ON THE PASSENGER SIDE, THIRD ROW, OUTBOARD SEAT INFORMED ME THERE WAS NO BUCKLE IN THAT SEATING POSITION. UPON FURTHER INSPECTION I NOTICED THERE INDEED WAS NO BUCKLE, JUST A PIECE OF METAL STICKING UP WHERE THE BUCKLE SHOULD BE. I CONTACTED THE DEALER WHERE I PURCHASED THE VEHICLE (I PURCHASED IT IN NOVEMBER 2017 USED) WHO INFORMED ME THAT I WOULD NEED TO WAIT UNTIL THEY WERE ABLE TO LOCATE ONE. THEY NEVER CALLED BACK. I WENT TO MY LOCAL DEALER WHERE I WAS ABLE TO PURCHASE THE REPLACEMENT BUCKLE FOR AROUND $50; BUT WAS INFORMED I WOULD HAVE TO PAY AN ADDITIONAL $120+ FOR THE BUCKLE TO BE INSTALLED. I HAVE TRIED TO RESEARCH HOW TO REPLACE THE BUCKLE MYSELF, BUT ONLY FOUND OTHER FRUSTRATED CHRYSLER/DODGE VAN OWNERS WITH THE SAME ISSUES! I CONTACTED CHRYSLER TODAY (5/16/18) AND SPOKE TO "NICK" WHO INFORMED ME THAT THERE WAS NOTHING CHRYSLER WOULD BE ABLE TO DO FOR ME BECAUSE THE CAR HAS MORE THAN 36,000 MILES AND I PURCHASED IT USED. I VOICED MY CONCERNS ABOUT THIS BEING A SAFETY ISSUE THAT CHRYSLER NEEDS TO INVESTIGATE AS IT WILL EVENTUALLY LEAD TO THE DEATH OR SERIOUS INJURY OF AND INDIVIDUAL AND THAT SEATBELTS SHOULD LAST THE LIFETIME OF THE VEHICLE, NOT JUST 36,000 MILES! I WAS TOLD AGAIN, THERE WAS NOTHING THEY COULD DO AND THE CALL WAS ENDED.

WHEN REAR LIFT GATE BUTTON IS PUSHED, GATE LIFTS, THEN CLOSES AND DOES NOT STOP WITH RESISTANCE AND COULD CRUSH A PERSON.

DRIVING VEHICLE 45MPH ON LEVELED ROAD, VEHICLE JOLTED, ENGINE DISABLED AND SHUT DOWN IN MOTION ON HIGHWAY CAUSING TRAFFIC BACKUP. TRY TO TURN VEHICLE BACK ON AND IGNITION RESTART WAS DISABLED. POWER REMAINED. NEITHER KEY OR KEY REMOTE WOULD RESTART VEHICLE.

THIS PROBLEM OCCURS FREQUENTLY. I PUSH THE START BUTTON AND THE ENGINE JUST CONTINUES TO TURN OVER WITHOUT STARTING. IF I PULL OUT THE START BUTTON AND USE THE KEY, THE ENGINE STARTS WITHOUT A PROBLEM. RESEARCH SHOWS THAT THERE IS A KNOWN PROBLEM WITH THE TIPM MODULE BUT CHRYSLER WILL NOT REPLACE IT.

MIDDLE FOLD & STORE SEAT DOES NOT RELEASE TO COLLAPSE INTO THE FLOOR BEHIND DRIVER. THE RELEASE WON'T WORK. PRIOR TO CURRENT PROBLEM SEAT DIDN'T GO INTO STORE POSITION WITH OUT A FIGHT. THE 3RD ROW FOLD DOWN SEAT, (DOUBLE SEAT), RETRACTABLE LEG LOCKS WON'T FOLD DOWN IN THE FLOOR POSITION. THEY STICK UP IN THE AIR. THE CABLE MECHANIZE ATTACHED TO A PLASTIC PIECE THAT HOLDS CABLE IN PLACE CAME APART WHILE FOLDING SEAT DOWN FOR STORAGE. THE PLASTIC PART HAS A CRACK IN IT WHERE CABLE BROKE THROUGH. THE CAR WAS STATIONARY IN THE DRIVEWAY AND WE WERE CLEANING THE CAR.

MY KEY FOB WILL NOT RELEASE FROM IGNITION AND VEHICLE INTERMITTENTLY SHUTS DOWN. WHILE VEHICLE IS PLACED IN PARK AND I ATTEMPT TO REMOVE THE KEY FROM THE IGNITION, THE VEHICLE WILL SHUT DOWN ON ITS OWN. AT THIS POINT, I TRY TO REMOVE THE KEY AND IT BECOMES STUCK IN THE IGNITION. I, THEN, ATTEMPT TO TURN THE CAR BACK ON AND NOTHING HAPPENS...NO POWER! THIS HAS HAPPENED ON SEVERAL OCCASIONS AND I HAVE HAD AN EXTREMELY DIFFICULT TIME REMOVING THE KEY. IT'S AS THOUGH A "KILL SWITCH" HAS BEEN ACTIVATED AND MY VEHICLE DOESN'T HAVE A KILL SWITCH. I HAVE A NEW BATTERY AND MY ENGINE AND TRANSMISSION ARE IN EXCELLENT CONDITION. MY CONCERN IS THAT THIS CAN HAPPEN AT ANY TIME, EVEN WHILE THE VEHICLE IS IN USE. I HAVE CONTACTED CHRYSLER AND THEY HAVE DETERMINED THAT THERE IS NOTHING THAT CAN BE DONE SINCE NO RECALL HAS BEEN ISSUED. I HAVE ALSO RESEARCHED THIS ISSUE ONLINE AND THERE ARE WEBSITES AND MESSAGE BOARDS WITH HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE WITH CHRYSLER TOWN AND COUNTRY VEHICLES.