2012 CHRYSLER TOWN AND COUNTRY Complaints

2012 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO FRAYING PASSENGER SEAT BELT . *LD THE CONSUMER STATED THE SEAT BELT WAS BARELY USED. THE FAILURE WAS REPAIRED. THE CONSUMER REQUESTED TO BE REIMBURSED. UPDATED 10/10/2017*JS

THE OBJECT SENSOR MODULES ARE LOCATED IN A "WET ZONE" YET THE PART IS NOT WATER PROOF. THE MOISTURE BLEW OUT THE CIRCUIT BOARD OF THE MODULE AND ACTUALLY DEFORMED THE HOUSING. WHEN I REMOVED THE PASSENGER SIDE SENSOR I FOUND IT WAS PACKED WITH MUD AND OTHER DEBRIS. THE SENSORS WENT SIMALTANEOUSLY AND THE TRIANGLE WARNING LIGHT STAY "LIT UP" AS YOU DRIVE. I LOOKED INTO HAVING THE ISSUE FIXED AND FOUND THAT THE MODULE IS OVER $800 - THAT IS OVER $1600 TO FIX A "SAFETY NUISANCE" A POOR DESIGN CAUSED THE ISSUE. THE WARNING SIGNAL IS A DISTRACTION AND A CONSTATNT REMINDER THAT I DO NOT HAVE THE MONEY TO FIX THE ISSUE. IF YOU CAN NOT RECALL FOR THE POOR DESIGN OF A MARKETED "SAFETY SYSTEM" THEN THEY SHOULD AT LEAST MAKE THE PART MORE FEASIBLE OR PROVIDE DIRECTIONS ON HOW TO PULL THE FUSE THAT TURNS ON WARNING LIGHT.

THERE WAS A RECALL ON THE REAR QUARTER VENT WINDOW SWITCH. THIS CAUSED AN ELECTRICAL FIRE INSIDE MY VAN CAUSING ALL OF THE WINDOWS AND ELECTRIC DOORS TO CEASE OPENING, LITERALLY TRAPPING MY THEN 3 YEAR OLD TWINS INSIDE THE VAN ON 11/30/16. SUPPOSEDLY FIXED ONLY TO HAVE IT HAPPEN AGAIN 8/31/17. THE SECOND ISSUE INVOLVES A RECALL ON THE POWERTRAIN CONTROL MODULE WHEN THE VAN WAS BRAND NEW. IT HAD TO HAVE REPROGRAMMING OF SOFTWARE BECAUSE OF POOR SHIFT QUALITY. THIS WAS DONE ON 1/1/12. THE LAST ALMOST 2 YEARS OF MY LIFE HAVE REVOLVED AROUND THIS ISSUE. MY VAN FREQUENTLY THINKS IT'S STUCK IN REVERSE WHEN IT IS ACTUALLY IN PARK SO IT WON'T START. THIS CAN GO ON FOR DAYS. IT WAS BROUGHT TO THE DEALERSHIP ON 10/18/16, 11/3/16, 11/30/16, AND AGAIN ON 8/31/17 ALL FOR THIS EXACT REASON. I HAVE NUMEROUS TIME STAMPED PICTURES FROM THE 9 MONTH GAP THAT I STOPPED BRINGING IT IN TO SHOW IT WAS STILL DOING IT. I DIDN'T BRING IT IN, HOWEVER BECAUSE THE ISSUE WAS NEVER RESOLVED BECAUSE NO CODE CAME UP. THIS TIME CHRYSLER HAS CAME UP WITH 8 THINGS THAT IT IS BUT THEY ARE WAITING ON THE BACK ORDERED POWERTRAIN MODULE TO COMPLETE THE LAST OF THE 8 ITEMS. IN THE MEANTIME THEY ARE MAKING ME PAY OVER $1000 OUT OF POCKET FOR A RENTAL I CAN'T AFFORD. THE FIRST TIME THE ELECTRICAL FIRE HAPPENED I WAS DRIVING ON THE EXPRESS WAY IN AN ICE STORM WITH MY CHILDREN AND DOG WHERE THERE WERE NO EXITS. THE SECOND TIME IT HAPPENED, I WAS DRIVING WITH THE GIRL I BABYSIT ON A 50MPH ROAD. WHEN THE CAR THINLS IT'S IN REVERSE, IT SOMETIMES HAPPENS WHEN I AM IN THE PICKUP LINE AT SCHOOL CAUSING OTHER PARENTS TP GET ANGRY WHEN I AM BLOCKING EVERYONE. SOMETIMES I GO TO START MY CAR AND IT'S FINE, OTHER DAYS OR MINUTES IT THINKS IT'S IN REVERSE. IT HAS BEEN THE BAIN OF MY EXISTENCE. *TT NO INSPECTION, RO WITH COMPLAINT OF "VEHICLE FILLED WITH SMOKE": 1/11/2016, P25 OPEN AT THE TIME OF THE EVENT UPDATED 7/23/18*JB

CHECK ENGINE LIGHT ON AND RUNS VERY ROUGH AT IDLE AT ALL TIMES WHETHER ENGINE IS COOL AND/OR WARMED UP. WHEN HOOKED UP TO A CODE SCANNER IT READS A PERMANENT CODE "MISFIRE IN CYLINDER 3, SO I HAD ALL SIX SPARK PLUGS REPLACED AS WELL AS THE IGNITION COILS. AFTER THE NEW PARTS WERE INSTALLED THE VEHICLE STILL RUNS ROUGH AND CHECK ENGINE LIGHT STILL ON EVEN IF IT IS CLEARED DUE TO THE SAME PERMANENT CODE "MISFIRE IN CYLINDER 3". AFTER RESEARCH THERE ARE "CYLINDER MISFIRE" RECALLS FOR CHRYSLER TOWN AND COUNTRY VANS " DUE TO EXCESSIVE CYLINDER WEAR" ON THE SAME MAKE AND MODEL YEAR VEHICLE I HAVE. I HAVE ENTERED MY VEHICLES VIN ON THIS SITE AND IT DOES NOT COME UP AS MY VEHICLE HAVING THIS RECALL. I HAVE DONE EVEN MORE RESEARCH AND MY TOWN AND COUNTRY HAS THE SAME ENGINE ISSUE AS INDIVIDUALS WITH THE MISFIRE RECALL. I AM HOPING SOMETHING CAN BE DONE

DRIVER SIDE REAR VENT WINDOW SWITCH AND THE WIRE HARNESS CONNECTION IT PLUGS INTO MELTED WHILE DRIVING. WHILE DRIVING SMOKE STARTED COMING OUT OF THE DRIVER SIDE DOOR PANEL. I PULLED OVER SHUT THE VEHICLE OFF AND QUICKLY TOOK MY THREE CHILDREN OUT OF MY VAN, LUCKILY NO FIRE STARTED AND NO ONE HURT. AFTER INVESTIGATING THE ISSUE, MY HUSBAND PULLED THE WINDOW VENT SWITCH OUT TO FIND IT COMPLETLY MELTED ALONG WITH THE CONNECTOR IT PLUGS INTO. NOW KNOWING IT IS A RECALL I HAVE NOT RECEIVED A RECALL NOTICE AND WOULD LIKE TO GET IT REPAIRED.

MY TOWN AND COUNTRY SHUT OFF WHILE DRIVING 60 MPH ON A BUSY HIGHWAY WITH MY CHILDREN IN THE CAR. ALL OF A SUDDEN THE ENGINE TURNED OFF, THE POWER STEERING AND BRAKES WERE DISABLED. MY HUSBAND HAD TO HAPHAZARDLY PILOT THE VEHICLE TO THE SIDE OF THE ROAD. WE HAD IT TOWED TO THE DEALERSHIP AND THEY STATED THAT IT WAS A DEAD BATTERY. I INSISTED THAT A DEAD BATTERY DOES NOT CAUSE A VEHICLE TO SHUT OFF MID DRIVE. THE DEALERSHIP RECHECKED IT AND REPLACED THE BATTERY. I GOT IT HOME AND AS I PULLED IN THE DRIVEWAY THE SAME THING HAPPENED. THE CAR JUST SHUT OFF. THIS IS A SERIOUS SAFETY ISSUE THAT CHRYSLER SHOULD BE ADDRESSING. I BELIEVE THAT A FAULTY TIPM IS THE REASON WHY THIS IS HAPPENING.

FLY WHEEL FLEX PLATE IT WAS A SOUND LIKE MARBLES RATTLING IN A TIN CAN AT IDLE AND AT LOW SPEED . IT WOUND UP BEING THE FLY WHEEL / FLEX PLATE CRACKING ALL AROUND THE BOLT PATTERN. MY MECHANIC FOUND AND REPAIRED IT BEFORE IT BLEW APART.

TWO SEPARATE ISSUES ABOUT SIX WEEKS APART. FIRST ISSUE: LIFTERS STARTED TO BREAK DOWN, CAUSING A TAPPING SOUND WHEN RUNNING. WHILE DRIVING, ON THREE OCCASIONS THE TEMPERATURE GAUGE ROSE TO ABOUT THE 3/4 MARK (WHERE IT NORMALLY SAT JUST BELOW HALF) AND THE PERFORMANCE OF THE CAR BECAME SLUGGISH. METAL SHAVING DAMAGED BOTH CAMSHAFTS, COVERED BY EXTENDED WARRANTY, BUT COST ABOUT $1500 TO REPAIR. TOOK IN FOR REPAIR JULY 1, 2017, REQUIRED A FULL WEEK TO REPAIR. SECOND ISSUE: THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED, SYMPTOM WAS ENGINE TURNING OVER BUT NOT STARTING UNTIL TRIED SEVERAL TIMES (PUSH BUTTON START). HAPPENED A FEW TIMES IN ISOLATION, TOOK IT IN AFTER HAPPENING TWICE IN A DAY (AND THE THIRD TIME IN A WEEK). TIPM WAS NOT COVERED BY EXTENDED WARRANTY. TOOK IN AUGUST 16, 2017, WAS GOING TO REQUIRE ABOUT 3 DAYS TO REPAIR AT A COST OF $1200. WE HAVE VIDEO SHOWING THIS BEHAVIOR.

MY TOWN & COUNTRY SHUTS DOWN WHILE I AM DRIVING. THERE IS NO PATTERN TO WHEN IT SHUTS DOWN. I MAY DRIVE 20 MILES WITH NO PROBLEM AND OTHER TIMES IT WILL SHUT DOWN 1 OR 2 TIMES WITHIN THAT DISTANCE. HAD IT TO THE CHRYSLER CERTIFIED DEALER FOR REPAIRS AND $1400 LATER THE PROBLEM WAS STILL THERE.. THIS PROBLEM IS BEEN GOING ON FOR COUPLE MONTHS AND NO ONE HAS BEEN ABLE TO RESOLVE THE ISSUE. NOT EVEN THE CHRYSLER. I AM SCARED TO DRIVE THE CAR AND HAD A CAR ACCIDENT.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO METRO CHRYSLER DODGE JEEP RAM ON MEMORIAL DR C, IN CHICOPEE, MA 01020 WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE BEGAN TO STALL WHEN IDLING. THE VEHICLE WAS TAKEN BACK TO METRO CHRYSLER WHERE THE DEALER WAS UNABLE TO REPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE FOR THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS UNAVAILABLE. ..UPDATED 09/21/17 *BF THE CONSUMER STATED THE VEHICLE SHUTS OFF INDEPENDENTLY, BUT THE RADIO STAYS ON. THE KEY WAS REPLACED, BUT THE FAILURE RECURRED. *JS