2013 CHRYSLER TOWN AND COUNTRY Complaints

I WAS DRIVING WITH MY THREE CHILDREN IN MY 2013 TOWN & COUNTRY IN SEPTEMBER 2017. WE WERE HEADED TO THE DEALERSHIP BECAUSE THE BATTERY LIGHT WAS ILLUMINATED, AND THE CAR GRADUALLY STARTED LOSING ELECTRICAL FUNCTIONS AND WOULD NOT ACCELERATE PAST FIRST GEAR. THE VAN THEN DIED ON A BUSY FOUR-LANE ROAD (SHELBYVILLE ROAD IN LOUISVILLE) AND I HAD TO GET OUT AND PUSH IT IN THE RAIN TO A PARKING LOT WHILE MY WIFE STEERED. I HAD THE CAR TOWED AND THE DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY ALTERNATOR. MY CAR HAD 48,000 MILES AT THE TIME. NOW AT 58,000 AND EIGHT MONTHS LATER MY ALTERNATOR IS STARTING TO FAIL AGAIN AND I WILL HAVE TO HAVE IT REPLACED. IT IS MY UNDERSTANDING THAT THE 160 AMP TOWN AND COUNTRY 3.6L ENGINE ALTERNATOR HAS THE SAME COMPONENTS AS THE ALTERNATORS IN 2010-2014 CHRYSLER 300, JEEPS AND OTHER MODELS THAT WERE PART OF A NHTSA RECALL. THE TOWN AND COUNTRY JUST HAS A DIFFERENT HOUSING AND ORIENTATION. I FEEL THAT THESE MODELS ALSO SHOULD BE RECALLED.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. THE DEALER (ZIMMER CHRYSLER DODGE JEEP RAM, 1086 BURLINGTON PIKE, FLORENCE, KY) WAS CONTACTED; HOWEVER, THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.

THE ACTIVE HEAD RESTRAINT (HEADREST) ON THE DRIVER SIDE OF MY VAN ACTIVATED FOR NO REASON WHILE IT WAS PARKED. THE VEHICLE HAS NEVER BEEN IN A CRASH AND HAS 110000 MILES. I HAVE NOT BEEN ABLE TO RESET THE HEADREST. I TOOK IT TO THE DEALERSHIP TODAY AND THEY SAID IT WOULD COST $759 TO REPLACE. AFTER READING ALL THE COMPLAINTS ABOUT HEADREST ISSUES IN TOWN AND COUNTRY MINIVANS, AND THE RECALL OF OVER 800000 VEHICLES IN 2013 FOR THE EXACT SAME PROBLEM HTTP://WWW.AUTONEWS.COM/ARTICLE/20130703/OEM11/13130709941/CHRYSLER-RECALLS-840000-VEHICLES-MOSTLY-IN-U.S.-FOR-HEADRESTS, I AM CONVINCED THAT THE CHRYSLER TOWN AND COUNTRY MINIVANS SHOULD HAVE BEEN INCLUDED IN THE RECALL. THIS IS A MAJOR SAFETY ISSUE. WHAT IF THE HEADREST WOULD HAVE ACTIVATED WHILE I WAS DRIVING? PLEASE LOOK INTO THIS. THANK YOU.

HEADREST FAILED, PLASTIC, HOLDING PIN BROKE AND HEADREST CAME APART. VEHICLE WAS STATIONARY.

ON OR ABOUT THE DATE REPORTED IN THIS CLAIM THE VEHICLE WAS AT A STOP IN A PARKING LOT SPACE. NOTHING HAPPENED TO THE VEHICLE AND WITHOUT WARNING THE DRIVER SEAT ACTIVE HEADREST RESTRAINT, PART OF THE SAFETY SYSTEM AND DESIGNED TO MOVE UP AND TOWARDS THE HEAD IN THE CASE OF A REAR-END COLLISION, ACTIVATED AND STRUCK THE DRIVER IN THE BACK OF THE HEAD THROWING THE HEAD FORWARD. NO MEDICAL ATTENTION WAS SOUGHT. THE VEHICLE WAS TAKEN TO A DODGE DEALERSHIP TO DIAGNOSE THE ISSUE AND AND THE CERTIFIED MECHANIC FOUND NO EVIDENCE/INDICATION FOR WHY THE ACTIVE HEADREST RESTRAINT SHOULD HAVE ACTIVATED. FIAT CHRYSLER AUTOMOBILES (FCA) WAS CONTACTED ABOUT THE SAFETY ISSUE AND A SERVICE TICKET WAS CREATED. ALTHOUGH NO RECALL HAS BEEN ISSUED FOR THIS DEFECTIVE PART, FCA'S RESPONSE WAS THAT THE VEHICLE EXCEEDED THE BASIC VEHICLE WARRANTY COVERAGE AND THAT VEHICLE REPAIRS WOULD BE THE RESPONSIBILITY OF THE OWNER. THE OWNER HAS FOUND MULTIPLE OTHER POSTS OF THIS SAME SITUATION ONLINE FROM OTHER OWNERS, INCLUDING VEHICLES WITHIN FCA'S BASIC VEHICLE WARRANTY WHERE AGE AND MILEAGE WERE NOT A FACTOR. AT THE TIME OF THIS CLAIM THE VEHICLE IS AT THE DEALERSHIP FOR REPAIRS. THE REPAIR INVOICE CAN BE PROVIDED AT A LATER TIME UPON REQUEST BY NHTSA.

TOTALLY INTEGRATED POWER MODULE (TIPM) MALFUNCTION CAUSES THE FUEL PUMP TO FAIL TO START OR RUN. THE INTERNET SHOWS THIS IS A COMMON PROBLEM WITH THESE VEHICLES. HAS ALMOST LEFT MY WIFE STRANDED IN BAD PARTS OF TOWN.

CLOCK SPRING DISCONNECTED DRIVERS AIRBAG. AIR BAG LIGHT HAS BEEN ON FOR SOME TIME EVEN THE LAST LIME IT WAS AT THE DEALER, WHEN THE CRUISE CONTROL STOPPED WORKING FOUND THE CLOCK SPRING HAS BROKEN AND DISCONNECTED DRIVERS AIRBAG. INTERNET SHOWS THIS IS A VERY COMMON PROBLEM.

DASHBOARD SCREENS SUDDENLY BLINKS AND ALL SCREENS FLASH INTERMITTENTLY WHILE DRIVING.

$2000 BILL FOR SOMETHING I KEPT SAYING THERE WAS SOMETHING GOING ON AND TO FIND OUT THAT IT WAS MISFIRING THE WHOLE TIME FOR OVER A YEAR AND 2 COILS LATER! THIS IS RIDICULOUS!

ON 6/3/2018 @ 2:40 PM, WHILE DRIVING THE VAN, ROLLING WINDOW DOWN, SPARKS FLEW FROM DRIVER DOOR PANEL, SMOKE FILLED CAR AND FIRE IN DOOR PANEL. I PULLED OVER, USED A RAG TO OPEN DOOR AND JUMPED OUT AND CALLED PG COUNTY FIRE AND EMS. FIRE AND EMS ARRIVED AND EXTINGUISHED FIRE. CAR TAKEN AND PARKED IN OUR DRIVEWAY. MADE PHONE CALL TO CHRYSLER ON 6/4/2018 @ 12:40 PM. CASE NUMBER ASSIGNED #34468100. TOLD BY CHRYSLER REP SOMEONE WOULD CONTACT US BY MONDAY, 6/11/2018. * (RECALL RELATED INCIDENT) TS