1996 CHRYSLER TOWN AND COUNTRY Complaints

CONSUMER WAS TRAVELING 30MPH ON A SIDE STREET AND A TRUCK VEERED INTO CONSUMER'S VEHICLE DIRECTION. APPLIED HIS BRAKES, AND CRASHED INTO OTHER VEHICLE. UPON IMPACT, DUAL AIRBAGS DIDN'T DEPLOY. DEALERSHIP WAS AWARE OF PROBLEM. *AK FORD MOTOR COMPANY STATED THAT THEY WERE NOT ABLE TO VERIFY ANY MANUFACTUER'S DEFECTS. *TT

VEHICLE STARTED SMOKING, AND WHEN CONSUMER LIFTED UP THE HOOD THERE WAS A SMELL OF COOLANT SPRAYED ALL OVER VEHICLE, AND LEAKING FROM UNDERNEATH ONTO THE GROUND. TRANSMISSION WAS REPLACED. BUT PROBLEM WAS STILL THERE. *AK

FUEL RAIL - NHTSA CAMPAIGN ID # 00V268000. DEALER DOES NOT SHOW RECORD OF THIS RECALL, NOR DOES DIAMLER CHRYSLER RECALL LINE (800) 853-1403. FUEL IS LEAKING ONTO THE ENGINE BLOCK FROM CRACK(S) IN THE FUEL RAIL. DEALER WILL NOT REPAIR FREE OF CHARGE, WILL CHARGE FULL REPAIR COSTS. JACK EXTENSION - THE JACK THAT COMES WITH THE MINIVAN HAS A SMALL "EXTENDOR" PIECE THAT FITS INTO THE JACK THEN INTO THE DESIGNATED PLACE ON THE FRAME IN ORDER TO JACK THE CAR UP. WHEN I JACKED UP THE VAN USING THESE PIECES, THE VAN SLIPPED OFF THE JACK/EXTENSION PIECE, DAMAGING THE RUNNING BOARD (AND NARROWLY MISSING MY HEAD!). IT APPEARS THERE IS SUPPOSED TO BE A COTTER PIN TO HOLD THE EXTENSION PIECE ONTO THE JACK, BUT THIS WAS NOT INCLUDED.

WHILE DRIVING COULD SMELL FUMES INSIDE, DROVE HOME AND CONTACTED MECHANIC TO CHECK VEHICLE. FUEL WOULD BE SPRAYING ALL OVER ENGINE. MECHANIC INDICATED THAT FUEL RAIL WAS CAUSING FUEL TO LEAK.*AK CONSUMER STATED DEALER WOULD NOT ADMIT THAT THERE WAS A RECALL.*JB

ON 11/14 OR 15/2001 I NOTICED THE SMELL OF GASOLINE FROM THE ENGINE COMPARTMENT OF MY CAR. IT WAS STRONGER WHEN I OPENED MY HOOD. I CALLED A MECHANIC TO MY HOUSE TO DIAGNOSE THE PROBLEM. HE DETERMINED THAT THE FUEL RAILS WERE LEAKING. I DETERMINED THAT SUCH A PROBLEM AFFLICTED OTHER 1996 TOWN AND COUNTRY VEHICLES. I CONTACTED MY LOCAL CHRYSLER DEALER WHO WOULD ONLY STATE THAT MY VEHICLE HAD NO OUTSTANDING RECALLS. WHEN I SPECIFICALLY MENTIONED RECALL 00V268000 THEY REFUSED TO CONFIRM SUCH A PROBLEM OR RECALL EXISTED. I THEN CALLED CHRYSLER CUSTOMER SERVICE. THEY TOO TOLD ME THAT NO RECALL WAS OUTSTANDING ON MY VEHICLE. THEY ALSO REFUSED TO CONFIRM THAT SUCH A PROBLEM EXISTED ON 1996 CHRYSLER TOWN AND COUNTRY VEHICLES, BUT ALSO TOLD ME THAT JUST BECAUSE IT WAS ON NHTSA'S WEB PAGE DOESN'T MEAN IT'S A RECALL. BOTH THE DEALER AND CHRYSLER REFUSED TO PROVIDE ANY HELP WITH THIS REPAIR OR ANY INFORMATION. *AK

VEHICLE CONSTANTLY PULLS TO RIGHT, WHEEL ALIGNMENT HAS BEEN DONE. ALSO, TIRES WERE REPLACED. DID NOT REMEDY PROBLEM. *AK

THERE WAS A GAS LEAK COMING FROM GAS TANK. TOOK VEHICLE TO DEALER, AND THEY REPLACED SEAL. IT ONLY LASTED 60,000 MILES, AND LEAKED AGAIN, VEHICLE HAD BEEN BACK TO DEALER 3 TIMES FOR SAME PROBLEM. CONSUMER FELT THIS WAS VERY DANGEROUS, IT COULD CAUSE A FIRE. *AK CONSUMER ALSO STATED THE TRANSMISSION WENT OUT.*SLC

THE CAR WAS IN CRUISE CONTROL ON I-95 AT 70 MPH. THE SPEED SUDDENLY JUMPED TO 80 MPH AND WOULD HAVE GONE HIGHER IF I HADN'T APPLIED THE BRAKES. THE RPM REACHED 4000, AND THE ONLY WAY I WAS ABLE TO GAIN CONTROL WAS TO CUT OFF THE IGNITION. THIS IS A SAFETY HAZARD AND COULD HAVE RESULTED IN A VERY BAD ACCIDENT. I TOOK THE CAR TO CARUSO CHRYSLER AT 1750 SOUTHSIDE BOULEVARD, JACKSONVILLE, FL. *AK

ABS LIGHT STAYS ON, AND HORN/ CRUISE CONTROL DO NOT WORK. REAR A/C UNIT FOR THE PASSENGERS ONLY WORK ON HIGH SPEED. CONSUMER SPOKE WITH SERVICE TECHNICIAN OVER THE PHONE, AND TECHNICIAN INDICATED IT COULD POSSIBLY BE THE CLOCK SPRING.*AK

AIR BAG LIGHT STAYS ON/ HORN DOESN'T BLOW, AND CRUISE CONTROL IS NOT WORKING. CONTACTED DEALER, AND DEALER STATED THAT CLOCK SPRING MIGHT BE DEFECTIVE.*AK