2002 CHRYSLER TOWN AND COUNTRY Complaints

THE CLOCK SPRING NEEDED TO BE REPLACED. THE AIR BAGS WILL NOT DEPLOY. THE OWNER CONTACTED THE MFR WHO OFFERED TO PAY PART BUT NOT ALL OF THE COST. PROVIDE FURTHER DETAILS. *JB THE CONSUMER RECEIVED THE RECALL NOTICE AFTER THE CLOCKSPRING WAS ALREADY REPLACED. THE CONSUMER REQUEST REIMBURSEMENT. *NM

TWO MICHELIN MX4 215/65R16 TIRES HAVE NEEDED REPLACEMENT WITHOUT ANY ROAD HAZARD INVOLVED IN UNDER 20,000 MILES. FIRST WAS A BULGE IN THE SIDEWALL, THE SECOND WAS A SLOW LEAK THAT BECAME A FULL FLAT WITH NO VISIBLE DAMAGE. THESE BOTH OCCURRED ON A 2002 CHRYSLER TOWN AND COUNTRY ON THE RIGHT SIDE OF THE VEHICLE.*AK

CONSUMER COMPLAINED ABOUT BRAKING PROBLEMS. IT WAS DISCOVERED THAT THE PADS AND ROTORS WERE WARPED. DEALERSHIP HAD THE VEHICLE FOR SEVERAL DAYS , AND DID NOT REPAIR IT. CONSUME R STATED THAT THE WARNING LIGHTS NEVER CAME ON, AND WHEN IT WAS DISCOVERED, ALL THE BRAKES WERE WORN OUT. YET, THERE WAS NO WARNING THAT THE BRAKES NEEDED SERVICING. *AK

HAD TO CHANGE REGULATOR/MOTOR FOR THE DRIVER'S SIDE WINDOW IN THE AMOUNT OF $250 AND NOW THE PASSENGER SIDE WINDOW WON'T GO UP OR DOWN. *AK

2002 TOWN AND COUNTRY POWER SLIDING DOOR SAFETY CONCERN.*MR THE CONSUMERS CHILD REACHED DOWN TO GRAB A FALLING BOOK AS THE CONSUMER OPENED THE POWER SLIDING DOOR. THE MECHANISM WHICH OPERATES THE DOOR IS EXPOSED AND THE CHILD RIGHT HAND ACCIDENTALLY CONTACTED THE UNPROTECTED EQUIPMENT . THE CHILD SUSTAINED A BRUISE AND LACERATION OF THE NAIL AND TIP OF THE MIDDLE FINGER. THE CONSUMER BELIEVES THE VEHICLES SHOULD BE RECALLED IN ORDER TO COVER THE MECHANISM. *NM

WHILE DRIVING CHECK ENGINE LIGHT CAME ON, AND A GEAR SHIFT LIGHT ILLUMINATED. WHEN THIS OCCURRED AUTOMATIC TRANSMISSION FAILED TO SHIFT OUT OF SECOND GEAR. DEALERSHIP PERFORMED A DRB TEST, IN WHICH THE FAILURE CODE FOUND WAS A LOW VOLTAGE BATTERY AND LOOSE CABLE. THE CABLE WAS TIGHTENED. THEN, DEALERSHIP TEST DROVE THE VAN. NO OTHER PROBLEM WAS FOUND. THE FAILURE RECURRED WITHIN 2,347 MILES. DEALERSHIP TEST DROVE THE VAN FOR 15 MILES, AND FOUND NO PROBLEMS. ALSO, THE ABS LIGHT CAME ON AND STAYED ON. DEALERSHIP REPLACED THE ABS SENSOR 3 TIMES. *AK *NM

CHRYSLER T&C. FOR NO APPARENT REASON, THE SLIDING DOOR OPENED. ALSO, SEPARATE ISSUE, WHILE STOPPED AND IN PARK, THE SLIDING DOOR WOULD NOT OPEN WHEN THE CONSOLE BUTTON WAS PUSHED. I NOTICED THAT THE TRANSMISSION SELECTOR LIGHTS WERE ALL LIGHTED (P, R, N, D, L). I TURNED OFF THE IGNITION. RESTARTED THE VEHICLE. DROVE 10 FT. EVERYTHING WAS OK. DEALER COULD NOT FIND ANYTHING WRONG. *NM

WHILE DRIVING, THE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, THE AIR BAGS BECAME INOPERATIVE AND PROBABLY WOULD NOT DEPLOY WHEN NEEDED. THE DEALERSHIP REPLACED THE CLOCK SPRING AT THE CONSUMER'S EXPENSE. *AK THE AIR BAG LIGHT WAS INTERMITTENT DEPENDING ON THE POSITION OF THE STEERING WHEEL. THE STEERING COLUMN HAD BEEN PREVIOUSLY REPAIRED. *SC *JB

WE PURCHASED A 2002 CHRYSLER TOWN & COUNTRY WITH 22000 MILES ON IT IN NOVEMBER 2003. SINCE THEN WE HAVE HAD IT IN THE SERVICE DEPARTMENT 6 TIMES FOR MULTIPLE PROBLEMS. WE FIRST REPORTED A VIBRATION IN THE FRONT END AND A CLICKING/KNOCKING NOISE WHEN TURNING THE STEERING TO THE RIGHT. THE DEALER SERVICE DEPT. REPLACED THE SWAY BAR LINKS AND BUSHINGS AND COULD NOT "DUPLICATE" THE VIBRATION PROBLEM. WE TOOK IT BACK AGAIN 3 MORE TIME FOR THE VIBRATION PROBLEM UNTIL THEY FINALLY REPLACCED ALL 4 TIRES. IT STIIL HAS A VIBRATION TO THIS DAY. IN BETWEEN ALL OF THESE VISITS WE HAD IT IN FOR A FUEL SMELL THET FILLED THE ENTIRE HOUSE WHEN PARKED IN THE GARAGE. THE REPLACED THE FUEL RAIL AND O-RINGS. STILL HAVE A GAS SMELL WHEN THE TANK IS FULL. ALSO HAD IS BACK IN FOR A STEERING PROBLEM AFTER THEY DID RECALL WORK ON THE POWER STEERING LINES THAT DID NOT GET DONE WHILE ON THE LOT. WHEN WE TOOK IT BACK IN THE POWER STEERING RACK SIEZED UP IN THE PARKING LOT AT THE DEALER. THEY REPLACED THE RACK AND PINION STEERING BOX. NOW WE JUST HAD TO TAKE IT BACK AGAIN FOR A CLICKING NOISE IN THE FRONT. THEY REPLACED THE SWAY BAR LINKS AND BUSHINGS AGAIN. THEY VAN CURRENTLY HAS 26000 MILES ON IT. AFTER WE PURCHASED THE VAN I DID SOME RESEARCH AND FOUND OUT THAT IT WAS A RENTAL VEHICLE BEFORE IT WAS ACTIONED TO THE DEALER THAT WE WENT TO. THE DEALER DID NOT DIVULGE THIS INFORMATION TO US BEFORE SIGNING THE DEAL. THEY HAD THE VAN FOR A TOTAL OF 3 WEEKS FOR THE FIRST 2 MONTHS THAT WE HAD IT. THINGS WERE GOING WELL UNTIL IT ALL STARTED OVER AGAIN WITH THE SWAY BAR.

WHILE DRIVING CONSUMER HEARD A NOISE AND VIBRATION COMING FROM THE FRONT END, VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT ALL SIX NUTS WHICH HELD THE AXLE AND THE TRANSFER CASE WERE MISSING AND DAMAGED THE AXLE. ALSO, THEY ADVISED THE CONSUMER TO FILE A COMPLAINT WITH NHTSA. *AK