2011 CHRYSLER TOWN AND COUNTRY Complaints

A FEW MONTHS BACK, MY BATTERY DIED (IT WAS FAIRLY NEW). AFTER REPLACING THE BATTERY WITH A NEW ONE, I NOTICED THERE WAS A CONSTANT SOUND COMING FROM THE BACK OF THE CAR EVEN WHEN THE CAR WAS TURNED OFF - TURNED OUT TO BE THE FUEL PUMP CONTINUALLY PUMPING. AFTER DISCONNECTING AND RECONNECTING THE BATTERY A FEW TIMES, THE CONSTANTLY RUNNING FUEL PUMP ISSUE WENT AWAY. FAST FORWARD A FEW MONTHS AND MY CAR STARTS HAVING TROUBLE STARTING. IT RANDOMLY WON'T TURN OVER - SOMETIMES TAKING 10-20 TRIES BEFORE IT STARTS. EVENTUALLY IT WON'T TURN OVER AT ALL. AFTER LOOKING ONLINE AND FINDING A [XXX] OF OTHER PEOPLE WITH THE SAME ISSUE, I DISCOVERED THE TIPM "FAULTY FUEL PUMP RELAY" ISSUE WITH THE CHRYSLER VEHICLES - INCLUDING MINE. I RIGGED A CABLE TO TEMPORARILY BYPASS THE FUEL PUMP RELAY, AND NOW IT STARTS EVERY TIME JUST FINE. FOR THE LONG TERM SOLUTION I WILL NOW NEED TO PAY TO HAVE THE TIPM MODULE REPLACED. THIS IS THE LAST CHRYSLER BRAND CAR I WILL BUY - IT'S ONE THING TO HAVE A PROBLEM WITH YOUR VEHICLE YOU BUILD (ALL CAR COMPANIES HAVE ISSUES), IT'S ANOTHER THING TO KNOW THAT THERE IS AN ISSUE AND GIVE A BIG [XXX] YOU TO YOUR CONSUMERS BY REFUSING TO ADDRESS THE KNOWN ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THERE IS A KNOWN ISSUE WITH THE TIPM/FUEL PUMP RELAY IN MANY CHRYSLER/DODGE/JEEPS. WHY THE TOWN AND COUNTRY'S WERE NOT INCLUDED IN THE RECALL, I DO NOT KNOW. OUR ISSUE WITH THE TIPM/FUEL PUMP RELAY CAUSED TOTAL POWER LOSS TWICE WHILE DRIVING IN A SCHOOL ZONE TO PICK UP OUR CHILDREN. THIS COULD HAVE ENDED VERY BADLY AND IS NOT SAFE! *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE ATTEMPTING TO START THE VEHICLE, IT CRANKED BUT IMMEDIATELY SHUT OFF. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

THE FUEL PUMP WOULD KEEP ON RUNNING AFTER KEY WAS TAKEN OUT OF IGNITION AND EVENTUALLY CAR WOULD NOT START OR WOULD DIE OUT IN THE MIDDLE OF DRIVING.

BOUGHT 2011 TOWN AND COUNTRY NEW IN SEPT 2011. 3 MONTHS AFTER PURCHASE, CAR WAS SHUDDERING BADLY WHEN BRAKES WERE APPLIED. TOOK IT IN, WAS TOLD THEY COULD NOT DUPLICATE, AND WOULD NOT REPAIR. TRIED A SECOND TIME, SAME RESULT. TOOK TO A SMALL REPAIR SHOP WHO EASILY IDENTIFIED THE PROBLEM, PRODUCED A QUOTE FOR WORK AND TOLD ME TO TAKE IT BACK TO THE DEALER SO THEY WOULD REPAIR. TOOK IT AND DEALER FOUND THAT ALL FOUR ROTORS WERE WARPED AND NEEDED REPLACED. SAME PROBLEM 6 MONTHS AFTER THAT, SAME REPAIR. THE NEXT YEAR SAW THE BRAKES FAIL AFTER A LOUD SOUND FROM REAR OF CAR AND THE FLUID DUMPING FROM THE LINE. NO VISIBLE OBJECT WAS HIT. SAME THING HAPPENED LAST WEEK. CURRENTLY THE VAN IS IN THE SHOP FOR THE 7TH TIME IN THE LAST FOUR YEARS FOR BRAKES. ADDITIONALLY, HAD TO HAVE THE ALTERNATOR REPLACED IN THE LAST 6 MONTHS. THE AMOUNT OF REPAIRS REQUIRED FOR A VEHICLE THIS NEW AND EXPENSIVE IS INSANE. I HAVE PAID OUT OF POCKET FOR MOST OF THESE ISSUES AND EVEN HAD TO PAY FOR DIAGNOSITIC FEES WERE THE PROBLEM COULD NOT BE REPRODUCED, ONLY TO REQUIRE A REPAIR SHORTLY THEREAFTER I ALSO HAD TO PAY FOR. ASKED DEALER TODAY FOR A FULL DETAILED LOG OF ALL REPAIRS DONE, COULD NOT PRODUCE A FULL REPAIR REPORT, ONLY THE LAST 4 YEARS WORTH. WITH FIVE YEARS OF OWNERSHIP CAR HAS 60,000 MILES. WILL NEVER EVER BUY AGAIN.

TIPM FAIL I HAVE A 2011 TOWN AND COUNTRY. I JUST REPLACED THE TIPM MODULE IT HAD A HAD FUEL PUMP RELAY. I FIRST CAME TO NOTICE THAT THE VEHICLE FAILED TO START ONCE OR TWICE. I CHECKED THE BATTERY. CAR WAS FINE AT THAT POINT/ THOUGHT IT WAS BATTERY CABLE RELATED... LATER THAT MORNING THE POWER CUT OUT AS I WAS TRAVELING OVER 50 MPH ON BUSY STATE ROAD. ALMOST GOT HIT BY SURROUNDING TRAFFIC. ALSO SHORTLY BEFORE ANY OF THAT WE HAD LIGHTS THAT WOULD COME ON AND OFF, LOCKS BEHAVING STRANGELY...OFF AND ON AT 40 MPH. THAT IS SERIOUSLY MESSED UP TO HAVE A MODULE FAIL IN THIS FASHION. THANK JESUS I WAS USING IT AT THE TIME RATHER THAN MY WIFE AND FOUR KIDS. *TR

CAR IS GETTING HARDER TO START HAVE TO KEEP TURNING THE KEY MULTIPLE TIMES TO START CAR,ONE DAY THE BATTERY NEEDED A JUMP TO START DON,T KNOW WHAT DRAINED NEW BATTERY,CAR WAS ALWAYS PARKED WHEN THE START PROBLEM OCCURRED MOSTLY OVER NIGHT THEN VERY HARD TO START IN THE MORNING.

OUR 2011 TOWN AND COUNTRY IS IN THE SHOP FOR WHAT WE THOUGHT WAS A FUEL PUMP ISSUE. AFTER SPENDING THE MONEY FOR A NEW FUEL PUMP THE VAN STOPPED WORKING BEFORE WE COULD EVEN PICK IT UP. COME TO FIND OUT THE PROBLEM IS ONE THAT CHRYSLER HAS KNOWN ABOUT FOR SOMETIME, TOTAL INTEGRATED POWER MODULE (TIPM FOR SHORT). THE REPAIR SHOP IS SAYING THAT THIS FIX WILL COST $1200. WE HAVE ALSO REPLACED THE BATTERY TWICE BECAUSE OF THIS ISSUE. THE VAN HAS BEEN HAVING ISSUE FOR 2 YEARS, WHEN IT ONLY HAS 40K MILES. AT FIRST IT WAS INTERMITTENT AND THE REPAIR SHOP COULDN'T FIGURE OUT WHAT THE ISSUE WAS. MOST OF THE TIME THE PROBLEM WAS THAT THE CAR WOULDN'T START. A COUPLE OF TIMES IT WOULD START TO START AND WE WOULD PUT IT INTO REVERSE AND IT WOULD STOP. I HAVE OPENED A CASE WITH THEIR CORPORATE OFFICE. WHEN TALKING TO THE LADY (MAN, I WISH I WOULD HAVE GOTTEN HER NAME) SHE TOLD ME THAT SHE HAS NEVER HEARD OF THIS PROBLEM BEFORE AND "YOU CAN'T BELIEVE EVERYTHING ON GOOGLE". REALLY!!! I'M NOT STUPID!! THEY HAVE BEEN SUED ABOUT THIS ISSUE AND SETTLED. ALL OF THE REPAIR PEOPLE I HAVE TALKED TOO WERE SURPRISED THAT THEY WOULD SAY THAT SINCE THEY ALL KNOW ABOUT IT.

THIS COMPLAINT IS TO ADDRESS A PROBLEM WITH THE FUEL PUMP RELAY LOCATED WITHIN THE TOTAL INTEGRATED POWER MODULE (TIPM). OUR 2011 TOWN AND COUNTRY HAS HAD NUMEROUS ISSUES WITH NOT STARTING BECAUSE THE FUEL PUMP ISN'T GETTING POWER. WE HAVE HAD ISSUES WITH THE VEHICLE SHUTTING OFF DURING OPERATION. NOW THE VEHICLE WILL NOT START AT ALL.

WHILE DRIVING DOWN THE ROAD 2 TIMES THIS WEEK - MY VANS ELECTRICAL SYSTEM COMPLETELY TURNED OFF FOR ABOUT 2-5 SECONDS AND TURNED BACK ON. THIS INCLUDES: TVS, DRIVER DASH, RADIO DASH ALL INTERIOR LIGHTENING -BOTH TIMES HAPPENED DURING THE DAY I AM NOT SURE ABOUT OUTSIDE LIGHTS (I ASSUME). THE FIRST TIME THE VAN STALLED COMPLETELY LOSING POWER STEERING AND HAD TO RESTART ENGINE. THE 2ND TIME I COULD STILL GAS THE VAN WITH POWER STEERING BEFORE ALL ELECTRICAL RESTARTED ITSELF. BOTH TIMES I WAS DRIVING ON A BUSY ROAD GOING STRAIGHT (MPH 30-45PMH).