2013 CHRYSLER TOWN AND COUNTRY Complaints

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed that the wiring harness underneath the seat had fractured, which could cause the air bags not to deploy during a crash. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 120,000.

I was enjoying holiday driving with family in my 2013 Chrysler Town & Country Limited when suddenly a very loud pop was heard, with a forceful strike to the back of my head being felt. Alarmed & dazed for a moment, it was observed that my driver’s side active headrest had just exploded forward striking me on the back of my head. Once off the highway and stopped, I discovered that the active headrest had actually come apart. From the damage inside the exposed headrest, this catastrophic failure seemed to be mechanical in nature with root cause thought to be STRESS FATIGUE for the plastic casement. In other words, this active headrest did not just randomly “go off” from an errant SRS command or an electronically manipulated trigger short. I observed the headrest’s metal latch pin to still be in the locked or reset position. Instead, the plastic assembly holding two (2) heavy coil springs ruptured unprovoked. When this happened, the front part of the headrest assembly rapidly propelled forward. Though the 2010-2016 Chrysler Town & Country active headrests are an integral part of the air bag or Supplemental Restraint System, THIS particular failure was NOT due to a SRS Control nor electrical malfunction. Rather, the plastic retainer struts surrounding the metal latch pin failed. Being that my head and neck were static in position with a small amount of clearance from the front face of the headrest, the propulsion of the headrest forward caused quite a sharp smack to the back of my head. This led to some residual neck strain for the balance of the day. I have not experienced any repercussions since that day of the incident, but I do believe this to be a SAFETY ISSUE for others who may be more age OR physically compromised. I’ve found through MOPAR tech forum and dealership research that the 2010 - 2016 active headrest FAILURE is NOT rare, but more and more COMMON to the Chrysler make. Please advise. Thank you so much.

Today, we experienced, for the FOURTH time, a complete stall while driving. Accelerator would not work at all. Van died while driving approx 25 mph. We just had the entire fuel pump & fuel pump relay completely replaced. We have replaced both of these twice now, in less than 3 years. Same problem keeps happening. Mechanic agrees, that the core problem lies within a failure of the TIPM system. It's an electrical problem causing the fuel pump to fail while driving. This is extremely dangerous. It happened to us previously, while we were on the interstate driving approx 65 mph, and it almost caused us to crash the vehicle. Another problem to also note, is this same problem has caused the A/C unit to stop working. Blows out hot air, but will not produce cold air. A/C was completely replaced. Still not working. Mechanic says yet again, it's a failure of electrical sources due to the TIPM module. This should be an immediate recall from Chrysler, for 2013 Town N Country Minivan. Over 200 logged complaints of the exact same problem. They manufactured a broken TIPM module in these make & model vehicles. Now, my husband is stranded 200 miles from home, on the side of the road, and it's 98 degrees out. This is 4th time, weve experienced a total power failure. So it doesn't matter if you replace the fuel pump, it will still DIE. We are having this POS towed to our local mechanic, AGAIN. Its available for inspection. Problems have been confirmed by an independent servicer. Check engine remains on. Someone is going to die, if Chrysler doesn't issue an recall for this ongoing problem. The interior power is still on,and engine will turn over, will not start.

UNKNOWN. Inexplicably, the driver's headrest had deployed (see photos). I noticed it while opening the vehicle's driver door in a parking lot. The vehicle was not parked near any other vehicle. I brought the minivan to the closest Chrysler dealer. For more history please see text that immediately follows from my original 3/2024 communication to you. Original 3/24 Request #1488564 Case/Reference [XXX] The case concerns a driver’s headrest that deployed in 2022. On [XXX], 2022 I brought my 2013 Chrysler Town & Country mini-van to Schumacher Chrysler of Delray Beach, FL. After 2 days (on [XXX]) the service advisor informed me that their parts department didn’t have a matching headrest in stock and they would have to order one. At that time the vehicle had 68,530 miles. I followed up monthly, then bi-monthly, then quarterly until October 2023. At that point (XXX) I called your office where it was assigned case [XXX]. Your office told me to call Stellantis, which I did the next day. It became their case [XXX]. They told me that they’d contact the dealer, Schumacher, and I’d hear from the dealer “soon." I never did and I finally called Stellantis on [XXX] as followup; 4 1/2 months is a long time for “soon." Stellantis claimed they tried calling me in December 3 times. I never received any such calls or phone messages (and in checking caller id on my phone — which I basically never erase — had no record of any phone calls from either Stellantis or Schumacher. You’d think someone would have the courtesy to leave a message.) Stellantis told me yesterday that I needed to start-over; make the 25 mile round-trip drive to Schumacher (the closest Chrysler dealership) to “diagnose” the problem. What is there to “diagnose” on a deployed headrest that they, Schumacher, already saw and diagnosed? I am requesting that you, NHTSA, take this matter “under your wing." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The passenger side rear sliding door will not lock and it periodically opens on its own. There is no warning or reason for this occurrence. It has happened multiple times and seems to be happening more often as time goes on. The vehicle has not been professionally inspected.

The contact owns a 2013 Chrysler Town and Country. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 10V235000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 118,000.

The passenger side headrest popped open without any impact. It has been inspected by a mechanic who stated that this was not normal for this to happen. The headrest contains an airbag.

On multiple occasions, and without warning, the car died while driving creating extremely dangerous and stressful situations. Additionally, the defective fuel pump relay caused the fuel pump to run even when the car was not running. This then caused damage to the fuel pump and required replacing both the relay and pump itself. As the Fuel Pump relay is a single unit soldered together, it could not be independently tested during normal checks. A recall was issues and executed for the same issue on Jeep and Durango models. I also see that this was brought up previously for this T&C model but was determined not to warrant a recall. A known, dangerous, costly, and preventable issue that was corrected elsewhere but not in this model. How is that possible? I've noted approximately the first time I recall the car shutting itself off while driving (this was not the only or last time it happened - nor is it the date of service when we had to pay to have the car repaired).

The WIN module in the listed vehicle has failed and is being replaced. This is the same type of WIN module that was contained in a recall for 2008-2010 models and should be updated to include the models beyond 2010. The problem has been random for a couple of years, but recently we have had constant issues with the vehicle shutting off while driving, leaving no power for steering or braking. The entire vehicle shuts off randomly, including WHILE DRIVING and is dangerous for anyone who owns this model vehicle. I am surprised and disappointed that newer models (same base design) are experiencing the same issue and nothing has been done. The following websites address the issue with model years similar to mine. [XXX] [XXX] [XXX] [XXX] [XXX] Included with this complaint is the repair estimate for my vehicle ($2057.38 for the replacement WIN module and programming). I have also included the NHTSA recall specific to this problem on 2009-2010 models, which have the same components as mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle stalled, and failed to respond as intended upon depressing the brake pedal. The contact stated that the vehicle failed to restart for approximately 45 minutes. The contact pulled to the side of the road. The contact stated that on one occasion, the vehicle was towed to an independent mechanic however, the failure could not be duplicated. No further information was provided. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.