1999 CHRYSLER TOWN AND COUNTRY Complaints

WHILE TRAVELING NOTICED GAS SMELL INSIDE OF VEHICLE. DEALER HAS BEEN NOTIFIED, CAN'T FIND CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK

CONSUMER'S WIFE WAS DRIVING WHEN SHE RODE THROUGH A PUDDLE OF WATER, AND SERPENTINE BELT CAME OFF, CAUSING HER TO LOSE POWER STEERING, ETC.*AK THE CONSUMER LEARNT FROM THE DEALERSHIP THAT THES SERPENTINE BELT FAILURE WAS A COMMON PROBLEM. *YH

ALL FOUR WHEELS ON MY MINI-VAN ARE CORRODING AND TIRE FAILURES ARE RESULTING FROM THE PITTING ON THE WHEELS WEARING THE SEALS ON THE TIRES. THE CHRYSLER SERVICE DEPARTMENT AT OUR LOCAL DEALERSHIP ACKNOWLEDGES THAT THIS IS A FAILURE WHICH IS PRESENTING A SAFETLY HAZARD, BUT STATES THAT CHRYSLER WILL OFFER NO ASSISTANCE WITH THIS ISSUE AS THE VAN IS BEYOND THE WARRANTY LIMIT FOR MILEAGE. A SECOND 1999 CHRYSLER TOWN AND COUNTRY LIMITED MINI-VAN BELONGING TO A NEIGHBOUR IS EXPERIENCING THE SAME PROBLEM. *AK (DOT NUMBER: M30D TIRESIZE: 215/65R16)

VEHICLE WAS ABLE TO SHIFT OUT OF GEAR WITHOUT APPLYING BRAKE PEDAL. WOULD LIKE TO KNOW WEATHER THIS COMPLIED WITH FMVSS. DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

CONSUMER HIT ANOTHER VEHICLE WHILE DRIVING BETWEEN 25-30 MPH, FRONT CRASH AT AN ANGLE. AIRBAGS DID NOT DEPLOY, $ 4135.51 DAMAGE TO VEHICLE. *AK

CHILD PLACED VAN IN DRIVE BY FALLING ON GEAR SHIFT, VAN CRASHED INTO GARAGE WALL. *AK

I HAD TO HAVE THE TANK ON MASTER CYLINDER REPLACED DUE TO SEEPING OF BRAKE FLUID. NO OBVIOUS SOURCE OF THE LEAK WAS DETERMINED. IT SEEMED TO BE COMING FROM AROUND THE RUBBER SEALS WHERE THE TANK ATTACHES TO THE MASTER CYLINDER. THE FIRST WARNING OF THE LEAK WAS THE BRAKE WARNING LIGHT. UPON CHECKING THE FLUID IT WAS DISCOVERED TO BE VERY LOW. IT WAS REFILLED TO THE PROPER LEVEL. THE TANK AREA WAS WELL CLEANED AND DRIED. WITHIN HOURS THE TANK WAS AGAIN WET WITH FLUID. THE LEVEL GRADUALLY DECREASED OVER THE NEXT SEVERAL DAYS AS THE FLUID SEEPED OUT. NO BRAKE FAILURE WAS OBSERVED, ON LOSS OF FLUID FROM THE TANK. I HAD A LOCAL MECHANIC PURCHASE A NEW TANK FROM A DEALER AND PUT IT ON THE CAR. NEW RUBBER SEALS WERE PROVIDED WITH THE TANK. TIME WILL TELL IF THIS HAS FIXED THE PROBLEM.*AK

CAR STILL WILL NOT START AFTER SEVERAL REPLACEMENTS OF BATTERIES. THEN STARTER AND ALTERNATOR. SPOKE TO MR. OWENS OF GREENBRIER ABOUT A EXTEND WARRANTY ON MY VAN RESPOND I'LL HAVE TO GET BACK TO YOU. BY THE WAY YOUR VAN IS READY FOR PICK UP. I LEFT SEVERAL VOICE MESSENGER IN RESPONSE TO MY WARRANTY THAT ME AND MR. OWEN SPOKE ABOUT, WITH NO RESPONSE. I STILL HAVEN'T PICK UP MY VAN AT THIS TIME. 16 JANUARY 2001 I MAKE ONE MORE CALL TO MR. OWEN AND GET HIS VOICE MESSAGE AGAIN, I LEAVE A MESSAGE. HE GETS BACK TO ME ON 17 JANUARY 2001 TELL ME THAT I HAVE A EXTEND WARRANTY FOR 50,000 MILES AND MY QUESTION TO MR. OWEN DOES THIS INCLUDE MY 36,000 WARRANTY, RESPONSE IS YES. YOUR VAN IT READY FOR PICK UP. NO IT IS NOT READY FOR PICK UP I RECEIVE A CALL FOM MR. KRAMER THIS MORNING TELL ME TO PICK UP MY VAN AND LESS THAN TWO HOURS LATER MR. KRAMER TELLS ME THAT DON'T PICK UP THE VAN BECAUSE IT WILL NOT START AND WE ARE WORKING ON IT. MR. OWEN RESPONSE IS I'LL GET BACK TO YOU. A HOUR LATER MR. OWEN CALL BACK TO TELL ME THAT A EXPERT /HELP DESK PERSON IS WORKING WITH GREENBRIER TO RESOLVE THE PROBLEM. BUT I'M STILL WITHOUT MY VAN WHICH I NEED TO GET BACK AND FORTH TO WORK IN AND OTHER ACTIVITIES OF MY THREE CHILDREN. SOME "SOUTHERN HOSPITALITY PROGRAM" HAS FAILED ME. I'M WITH OUT A VAN STILL. SEVEN TRIES TO REPAIR A VAN I THINK IS ENOUGH. CHRYSLER STILL HAS NOT CALL ME TO ACCOMDATED MY NO VEHICLE. GREENBRIER CHRYSLER SERVICE MANAGERS FAVORITE LINE IS ME PATIENT. PLEASE HELP ME WITH THIS SITUATION.*AK( DOT NUMBER: )

LUCKILY I WAS DRIVING VERY SLOW BECAUSE I HAD JUST GOT ON MY STREET,AND THEN MY STEERING WENT COMPLETELY OUT, I MANAGED TO GET OVER TO THE SIDE OF THE STREET, WHEN I GOT OUT OF THE CAR, THE PARTS OF THE CAR WERE ON THE GROUND. I WAS GOING TO GET ON THE HIGHWAY. *AK

WIRING IN DRIVER'S SIDE SEAT HEAT MALFUNCTIONED. OVERHEATED ON LEFT SIDE WHEN SWITCHED ON. SERVICE DEPT AT DEALER DISCONNECTED, STATING THAT IT WAS GETTING SO HOT THAT IT WAS A HAZARD. SO HOT IT COULD MELT WIRING. POSSIBLE FIRE HAZARD. REPLACEMENT AND REPAIR ESTIMATED AT $1500!!*AK