2002 CHRYSLER TOWN AND COUNTRY Complaints

BRAKES SQUEAK WHILE DRIVING AT ANY SPEED. DEALER REPLACED THE BRAKES TWICE, BUT THE SQUEAKING NOISE COULD STILL BE HEARD. ALSO, WHEN THE AUTOMATIC TRANSMISSION WAS SHIFTED INTO REVERSE VEHICLE ROLLEED FORWARD. *AK

DEALER TOLD ME NOTHING WRONG WITH THE CAR, SOLD ME THE CAR AND LET US DRIVE IT OFF THE LOT WITHOUT PERFORMING A STOP SALE RECALL WORK. I DON'T WANT THE VEHICLE. I WOULD NOT HAVE BOUGHT IT IF I HAD BEEN INFORMED THE RECALL WORK HAD NOT BEEN DONE. THE RECALL WAS ISSUED IN OCTOBER 2002, ALMOST A YEAR AGO. THE RECALL WORK HAS NOT BEEN DONE. I DO NOT FEEL SAFE IN THE VEHICLE AND DO NOT WANT TO ENDANGER ME, MY WIFE, OR ANYONE ELSE ON THE ROAD BY DRIVING IT ANYWHERE, INCLUDING THE DEALER WHOM I DO NOT TRUST DUE TO THIS AND INCIDENTS THAT HAVE HAPPENED SINCE PURCHASE. I CANNOT FIT A DETAILED DESCRIPTION OF EVENTS DUE TO LIMITED CHARACTER SPACE IN THE ON-LINE SUBMITTAL. SUBJECT: ILLEGAL TRANSACTION AND MISREPRESENTATION BY ARCHER MOTORS; VEHICLE VIN [XXX] REF. DAIMLERCHRYSLER SAFETY RECALL NO. B25 - FUEL TANK CONTROL VALVE CHRYSLER CUSTOMER SERVICE FILE #11696229, CHRYSLER FINANCIAL FILE # [XXX] THE TRANSACTION SHOULD NEVER HAVE TAKEN PLACE BECAUSE WE WOULD NOT HAVE SIGNED THE CONTRACT NOR DRIVEN IT OFF THE LOT HAD WE KNOWN IT WAS A STOP SALE RECALL, AND THE WORK HAD NOT BEEN PERFORMED. WE DO NOT FEEL THE DEALERSHIP IS PERFORMING DILIGENTLY TO PROTECT ITS CUSTOMERS. THERE WERE SEVERAL OTHER 2002 TOWN AND COUNTRY VANS ON THAT SAME LOT. I WONDER IF ANY OF THEM HAVE NOT HAD THE SAME GAS TANK RECALL WORK PERFORMED? WE ASK THAT ARCHER MOTOR SALES CORPORATION RESCIND OR UNDO THIS CONTRACT AND MAKE US WHOLE AGAIN. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TODAY MY CHRYSLER T&C BROKE DOWN ON ME. I WAS VERY UPSET THAT THIS HAPPENED TO ME IT'S NOT EVEN 1 YEAR OLD YET. I HAD TO LEAVE IT AT THE DEALER OVER THE WEEKEND AND THAT IS OUR ONLY VEHICLE. I TRIED TO GET A RENTAL BUT THEY WANTED TO CHARGE ME A $50.00 DEPOSIT WHEN WE WOULD USUALLY PAY A $5.00 ONE NOT ONLY THAT, I HAVE A SERVICE CONTRACT WITH CHRYSLER AND MY OWN AUTO INSURANCE IT'S SAD TO KNOW THAT I HAD TO FIND A RIDE HOME, AND FIND SOMEONE TO PICK UP MY KIDS FROM SCHOOL WHILE I WAS STRANDED WAITING FOR THE TOW TRUCK TO ARRIVE. I DONT THINK THIS IS FAIR TO ME BECAUSE WE PAID A PRETTY PENNY FOR ALL THE EXTRA COVERAGE 7YR. OR 7000 MILES AND TO GET TREATED THIS WAY...PLEASE SOMEONE HELP!! THANK YOU *LA

AIRBAG LIGHT ON IN DASHBOARD. WAS BLINKING OFF/ON SINCE 30,000 MILES. LIGHT STAYS ON CONTINUOUSLY. TOLD AIRBAGS WON'T WORK IN COLLISION. NOT COVERED BY CHRYSLER OR MY EXTENDED WARRANTY. FIRST TOLD WAS CLOCK SWITCH THEN TOLD WAS COMPUTER AIRBAG MODULE. I HAVE NOT HAD ANY FRONT END COLLISIONS. *JB

WHEN THE VEHICLE HIT A BUMP THE 2ND ROW CAPTAINS CHAIR BECAME UNLATCHED FROM THE TRACK AND CAME FORWARD. ON ONE OCCASION THE SEAT WAS OCCUPIED BY A CHILD WHEN THIS OCCURRED AND THE CHILD SUSTAINED MINOR FACIAL INJURIES THE CHILD'S FACE. *JB *NLM

PREMATURE BRAKE COMPONENT WEAR ON CHRYSLER MINI-VAN. BRAKES HAVE BEEN NOISEY SINCE 2000 MILES, MULTIPLE TRIPS TO DEALER FOR REPAIRS FINALLY NOISE PROGRESSED TO HARSH GRINDING @ 20,000 MILES. DEALER REPLACED PADS AND CLAIMS THIS IS ABNORMAL BUT NOTHING HE CAN DO ABOUT IT. I HAVE NEVER HAD A VEHICLE REQUIRE BRAKES SO SOON, NEVER HAD A VEHICLE WHICH MADE SO MUCH BRAKE NOISE AFTER ONLY 2000 MILES. MY COMPLAINT IS THAT THE BRAKING SYSTEM IS NOT DESIGNED TO HANDLE THE VEHICLE WEIGHT UNDER NORMAL OPERATING CONDITIONS. THIS COULD RESULT IN A SERIOUS ACCIDENT IF NOT RESOLVED.

I BOUGHT A 2002 CHRYSLER TOWN & COUNTRY IN AUGUST, 2002. IN OCTOBER, 2002, I HAD TO RETURN VEHICLE TO THE DEALERSHIP BECAUSE I WAS HAVING PROBLEMS WITH THE TRANSMISSION. THEY TOLD ME IT WAS A COMPUTER PROBLEM. THE TRANSMISSION DID FINE UNTIL AROUND THE MIDDLE OF 2003 WHEN I NOTICED THE TRANSMISSION PROBLEM AGAIN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP IN JULY 2002, AND THE TRANSMISSION HAD TO BE OVER HAULED. THEY WOULD NOT PUT IN A NEW TRANSMISSION. SOMETHING ABOUT THE 70% RULE. I PICKED UP THE CAR ON 8/30/03 FROM THE DEALERSHIP AND THE CAR IS RUNNING OK NOW. I AM JUST WONDERING IF OTHER PEOPLE HAVE HAD TRANSMISSION PROBLEMS ON THIS VEHICLE.*AK

CHECK ENGINE LIGHT KEEPS COMING ON. IT WILL TURN-OFF LATER, AND THEN RETURN. USUALLY AFTER DRIVING IN REVERSE. HAD IT REPAIRED AT A FIVE-STAR DEALER THREE TIMES.*AK

VEHICLE IN SERVICE 11/02. AT 12,000 MILES ONE ROTOR REPLACED UNDER WARRANTY DUE TO BRAKE PULSATION. AT 15,000 MILES BRAKES SQUEALED WHEN APPLIED AT SLOW SPEEDS (GOOD PADS). LIGHT BRAKE PULSATION STARTED AT 24,000 MILES. ROTORS TURNED AT 33,350 MILES DUE TO HEAVY BRAKE PULSATION IN STEERING WHEEL. AT 35,787 WAS TOLD BOTH FRONT ROTORS NEEDED TO BE REPLACED AS THEY WERE WARPED. HAVE OWNED TWO PREVIOUS DISK BRAKE CHRYSLER PRODUCTS AND HAD POOR PERFORMANCE IN REFERENCE TO PULSATING BRAKES THAT I HAVE NOT HAD FROM GM OR FORD PRODUCTS. FRIENDS THAT HAVE CHRYLSER VEHICLES HAVE SAME BRAKE PULSATION PROBLEM. CONTACTED CHRYSLER CUSTOMER SERVICE AND ASKED TO SPEAK TO A SUPERVISOR AND WAS DENIED. CHRYSLER COMPLAINT # 11578986. WOULD NOT ASSIST AT ALL IN RESOLVING ISSUE WITH BRAKES. *AK

AUTOMATIC TRANSMISSION DISENGAGED WHILE DRIVING. DEALER WAS UNABLE TO DUPLICATE OR CORRECT THE PROBLEM. *AK THE SERVICE DEALER MANAGER VERIFIED AND EXPERIENCED THESE CONDITIONS AND WAS UNABLE TO CORRECT THE PROBLEM. TWO DAYS AFTER THE PURCHASE, THE VAN SHUTTERED AT LOW SPEED, LOW RPMS IN REVERSE, SLIPPED OUT OF GEAR WHEN ATTEMPTING TO ASCEND IN GRADE, THE CHECK ENGINE LIGHT HAD COME ON. OTHER PROBLEMS THAT OCCURRED, WERE AS FOLLOWED: THE BRAKE CALIPERS WERE SQUEALING WHICH MAY HAVE BEEN DUE TO STICKING, THE VEHICLE LEANED TO THE LEFT, AND THE RIGHT SLIDING DOOR DIDN'T OPEN FROM THE INSIDE SWITCH. *SCC *JB