2011 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED SEVEN TIMES. THE FAILURE ALSO OCCURRED WHEN ACCELERATING FROM A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING ON FOUR SEPARATE OCCASIONS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE, BUT STATED THAT THE IGNITION KEY WAS FAULTY. THE MANUFACTURER ISSUED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) FOR CERTAIN 2008-2010 MODEL VEHICLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.

BLIND SPOT INDICATOR HAS STOPPED FUNCTIONING AROUND 45,500 MILES. THE CLUSTER PERIODICALLY CHIMES THAT THE BLIND SPOT INDICATOR SYSTEM IS NOT AVAILABLE AND THE INDICATOR LIGHTS REMAIN LIT. SO A SAFETY FEATURE HAS BECOME A DISTRACTION AND NOW IS A SAFETY RISK. I CALLED THE DEALER TO INQUIRE IF THIS IS A KNOWN PROBLEM AND WAS TOLD TO CALL CHRYSLER SINCE THIS FAILURE IS "HAPPENING LEFT AND RIGHT." HE ADVISED ME THE REPAIR IS ROUGHLY $2,800. FAILURE OCCURRED WHEN THE VEHICLE WAS 28 MONTHS OLD. AND WAS SURPRISED IT HAS NOT BEEN RECALLED YET. I CONTACTED CHRYSLER.

TAKATA RECALL", CAN NOT PUT VECHILE IN REVERSE WHEN YOU TURN IT ON, YOU HAVE TO TURN IT OFF THEN BACK ON AGAIN FOR IT TO MOVE FROM PARK TO EITHER REVERSE OR DRIVE.

HAVE HAD MULTIPLE ISSUES WITH THE ELECTRICAL SYSTEM ON THIS VAN. WENT THROUGH A STAGE WHERE IT WOULD RANDOMLY NOT CRANK, SEEMED DEAD EVEN THOUGH BOTH THE BATTERY AND ALTERNATOR WERE TESTED BY OUR MECHANIC AND WERE FINE. WE FINALLY TRIED REPLACING THE STARTER RELAY IN THE TIPM AND THAT SEEMED TO SOLVE THE PROBLEM. NOW SOMETHING IN THE ELECTRICAL SYSTEM IS RANDOMLY DRAINING THE BATTERY WHILE THE VAN IS OFF AND SITTING, THE SEAT BELT SENSOR IS NOT WORKING CORRECTLY, CONSTANTLY SHOWS MY SEATBELT IS UNBUCKLED WHEN IT IS AND THE AIRBAG LIGHT IS ON EVEN THOUGH ALL AIRBAGS SHOW TO BE FUNCTIONAL ACCORDING TO THE DEALERSHIP. WE REPLACED THE BATTERY, AS IT WAS TIME ANYWAY, AND AGAIN HAD THE ALTERNATOR TESTED AND IT SHOWED TO BE WORKING PERFECTLY BUT THE ISSUES PREVAIL. WE HAVE TAKEN IT TO MULTIPLE MECHANICS AND THE DEALERSHIP AND NO ONE CAN GIVE US A DEFINITIVE ANSWER. EVERYTHING WILL WORK FINE FOR A DAY OR TWO THEN I CAN GO OUT TO THE VAN AFTER IT HAS BEEN SITTING FOR 2 HOURS AND IT WILL BE COMPLETELY DEAD, NOT EVEN ENOUGH POWER FOR THE DOORS TO UNLOCK, I HAVE TO PULL OUT THE KEY AND MANUALLY UNLOCK THE DOOR. IT HAS BEEN SITTING AT THE SHOP FOR 4 DAYS NOW, FIRST NIGHT THEY HAD IT HOOKED TO THE COMPUTER IT DRAINED IN AN HOUR AND THEY DIDN'T GET ANY SUBSTANTIAL DATA. THEY SLOW CHARGED THE BATTERY ALL THE WAY THEN HOOKED IT BACK UP AND IT HASN'T DRAINED AT ALL SINCE THEN. THEY HAVE ADVISED BASED ON FORUMS AND CONTACTS THAT HAVE ENCOUNTERED SIMILAR ISSUES THAT THE TIPM IS THE ISSUE AND NEEDS TO BE REPLACED WHICH IS ESTIMATED TO COST $1300. THE MECHANIC HAS STATED THIS IS A KNOWN ISSUE WITH THE TIPM AND MOST OF THEM HAVE TO BE REPLACED.

EXPERIENCING INTERMITTENT ELECTRICAL PROBLEMS. THE VAN WILL CRANK FINE ONE TIME AND NOT JUST A FEW MINUTES LATER. IT ACTS LIKE THE BATTERY IS DEAD BUT IT'S A BRAND NEW BATTERY REPLACED BY THE DEALER. IT HAS BEEN DOING THIS OFF AND ON. THE SYMPTOMS ARE A PERFECT FIT FOR THE TIPM ISSUES THAT OTHER CHRYSLER VEHICLES HAVE EXPERIENCED AND HAVE BEEN RECALLED FOR. IT HAS PLENTY OF VOLTAGE AND AMPERAGE TO CRANK, IT JUST WON'T. ALSO WHEN IT DOES CRANK IT WILL STALL OUT, ALTHOUGH, NOT EVERY TIME. SOMETIMES IT WILL CRANK NORMALLY AND OTHERS YOU NEED TO PRESS THE ACCELERATOR PEDAL. THIS ALSO APPEARS TO FIT THE TIPM SYMPTOMS EXACTLY. THE VAN HAS WORKED PERFECTLY UNTIL THIS ISSUE. THIS IS A DESIGN DEFECT THAT CHRYSLER SHOULD PAY TO CORRECT IN ALL AFFECTED VEHICLES. THE MOST RECENT OCCURRENCE WAS THE EVENING OF 6/26/16. I DROVE THE VEHICLE APPROXIMATELY 4 HOURS EARLIER AND IT CRANKED AND OPERATED NORMALLY, HOWEVER, THIS TIME IT WOULD NOT CRANK. THE INTERIOR LIGHTS AND A/C FAN ALL APPEAR TO OPERATE NORMALLY, HOWEVER, WHEN I TRIED TO CRANK THE VAN ALL OF THE LIGHTS FLICKERED BUT THE VAN DOES NOT CRANK. I DO NOT RECEIVE A LOW BATTER WARNING EITHER, BECAUSE THE BATTER IS BRAND NEW, REPLACED BY THE DEALER AT THE BEGINNING OF JUNE 2016. I ATTEMPTED SEVERAL MORE TIMES BUT THE VAN NEVER DID CRANK. THAT IS WHY I AM HERE. I AM FED UP WITH HAVING TO DRIVE A VAN WITH AN OBVIOUS DESIGN FLAW. I AM SEEKING RESOLUTION IN THE FORM OF THE THE DEALER CORRECTING THE DEFECT AT THE THEIR OWN COST.

DASH BOARD WARNING BRAKE LIGHTS COME ON INTERMITTENTLY, AND THE DEALERSHIP SAYS THEY CAN DO NOTHING ABOUT IT, AND WE SHOULD GO AHEAD DRIVE IT WITH THE WARNING LIGHT ON. WE CAN'T GET IT TO THE DEALER WHILE IT IS ON BECAUSE THE LIGHT WON'T STAY ON LONG ENOUGH FOR US TO GET IT TO THEM WHILE THE LIGHT IS ON. WE HAD TO THE SHOP AND THEY CAN'T FIND ANY PROBLEM. SO WE HAVE BEEN TOLD TO DRIVE THE VEHICLE EVEN THOUGH THE BRAKE WARNING LIGHT IS ON. HOW DO WE KNOW WHEN THERE IS ACTUALLY A PROBLEM???? IT MAY STAY ON FOR 10 SECONDS OR 90 SECONDS, AND IN A FEW MINUTES IT COMES ON AGAIN. IT MAY COME ON EVERY 5 MILES, OR A HUNDRED MILES. WE HAVE LITTLE CONFIDENCE IN IT THE DASH BRAKE WARNING LIGHT. THAT IS NO WAY TO DRIVE A CAR!!! THIS HAS BEEN GOING ON FOR SEVERAL MONTHS.

5-12-16 IGNITION FAILED COULD NOT START CAR. IGNITION REPLACED @ CHRYSLER DEALERSHIP IN RICHMOND, VA. HALEY CHARGED $985.22. IGNITION FAILED AGAIN REPLACED @ CHRYSLER DEALERSHIP IN BATH, NY SIMMONS - ROCKWELL CHARGED $292.04.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE TIRE PRESSURE WARNING LIGHT INDICATED THAT ONE OF THE TIRES HAD 0 PRESSURE. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT ON A DIFFERENT OCCASION THE VEHICLE LOST ALL POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.

I HAVE A 2011 CHRYSLER TOWN & COUNTRY VAN WITH ADJUSTABLE PEDALS. PER THE MANUAL 'THE PEDALS CANNOT BE ADJUSTED WHEN THE VEHICLE IS IN REVERSE OR WHEN THE ELECTRONIC SPEED CONTROL SYSTEM (ESCS) IS ON'' IMPLYING SOME TYPE OF INTERACTION BETWEEN THE TWO SYSTEMS. FROM TIME TO TIME THE ESCS WILL NOT COME ON OR WILL STOP RESPONDING TO INPUTS, INCLUDING NOT DISENGAGING THE ESCS WHEN THE CANCEL BUTTON IS PUSHED (THOUGH IT WILL DISENGAGE BY DEPRESSING THE BRAKE PEDAL). HOWEVER, IF I TOGGLE THE ADJUSTABLE PEDAL SWITCH (IN ANY DIRECTION) THE ESCS IMMEDIATELY BECOMES RESPONSIVE AGAIN. THERE SEEMS TO BE SOME TYPE OF INTERACTION BETWEEN THE ADJUSTABLE PEDAL SWITCH AND THE ESCS CAUSING THIS PROBLEM. I'VE BEEN TO THE DEALER WITH NO ASSISTANCE. DUE TO THE ESCS INTERMITTENTLY NOT DISENGAGING VIA THE CANCEL BUTTON THIS CAN BE A SERIOUS SAFETY ISSUE.

IT HAD AN INTERMITTENT START FREQUENTLY. IT STALLED ONCE ON ROUTE 6 I WAS DRIVING AND LUCKILY NO ONE WAS BEHIND ME. TWO DAYS AFTER I HAD A TIPM CHIP INSTALLED 1500 I WENT GROCERY SHOPPING, THE WINDOWS IN THE FRONT WERE DOWN (I DID NOT DO THAT).