2012 CHRYSLER TOWN AND COUNTRY Complaints

I RECENTLY PURCHASED A USED 2012 (09/11 PRODUCTION DATE) CHRYSLER TOWN 7 COUNTRY TOURING, VAN, IT HAD 063,200.0 MILES WHEN RECEIVED. PURCHASED FROM A HONEST AND REPUTABLE LOCAL USED CAR DEALER. (IT WAS A NEW CAR TRADE IN FROM A DEALER 45 MILES AWAY) AFTER DRIVING THE VAN FOR APROX. 300 MILES THE AIR BAG LIGHT IN THE DASH CAME ON AND WOULD NOT RESET OR GO OUT. THE DEALER TRIED TO CLEAR THE CODE BUT COULD NOT. THEY DETERMINED THAT IT WAS SOMETHING RELATED TO THE DRIVERS SEAT. AT THEIR RECOMMENDATION I TOOK THE VAN TO THE LOCAL CHRYSLER/JEEP/RAM DEALER TO BE CHECKED. THE DEALER CHARGED $95.00 TO CHECK IT AND SAID THAT THERE IS A SHORT IN THE DRIVERS HEAD REST WHICH IS NON-REPAIRABLE AND WILL COST $725.00 (PLUS THE $95.00 CHARGE) TO REPLACE THE HEAD REST. THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY THE FACTORY AFTER THE 36/36 IS EXPIRED. I CALLED THE CHRYSLER FACTORY INFORMATION LINE AND WAS AGAIN TOLD THAT THIS SAFETY SYSTEM FAILURE IS NOT COVERED BY CHRYSLER. IN RESEARCHING THIS ISSUE I HAVE SEEN THAT CHRYSLER HAS HAD AT LEAST 840,000 RECALLS INVOLVING HEAD RESTS. HOW CAN I GET CHRYSLER TO REPAIR THIS SERIOUS PROBLEM. THE DEALER AND CHRYSLER SAID THAT THE SRS/AIR BAGS WILL NOT WORK IF THE LIGHT IS ON. THIS MEANS I HAVE NO AIR BAG FUNCTION SHOULD I BE INVOLVED IN AN ACCIDENT. I AM VERY CONCERNED AND FEEL THAT A SERIOUS SAFETY SYSTEM FAILURE LIKE THIS SHOULD BE A FACTORY COVERED REPAIR FOR AT LEAST 150,000 MILES. I HAVE BEEN DENIED THE REPAIR BY CHRYSLER, REGARDLESS OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH IF INVOLVED IN AN ACCIDENT WHEN THE SRS SYSTEM WILL NOT WORK. I AM A DISABLED VETERAN AND NEED THIS VAN FOR TRANSPORTATION.

I GOT INTO A CAR ACCIDENT HIT FROM SIDE MY CAR SUSTAINED OVER 5,000 OF DAMAGE MY CHILDREN AND I WERE IN THE CAR AT THE TIME THE AIRBAGS DID NOT DEPLOY. I REPORTED THIS TO CHRYSLER THEY JUST ADVISED ME TO GO TO DEALER TO HAVE AIRBAGS CHECKED. NEVER OFFERED TO DO ANY FURTHER INQUIRY. CURRENTLY, MY VAN STARTS AT TIMES AND AT OTHERS DOES NOT MY NEW BATTERY WHICH WAS COSTLY CONTINUES TO BE DRAINED I CALLED CHRYSLER THEY SAID IT WOULD COST 145. JUST TO DIAGNOSE THE PROBLEM I DON'T HAVE THAT KIND OF MONEY AVAILABLE TO CHECK THE CAR I SAID TO THE SERVICE DEPT. "YOU KNOW THESE VANS ARE EXPERIENCING THESE PROBLEMS YET YOU STILL CHARGE ME SO MUCH TO HAVE A KNOWN PROBLEM CHECKED?" THEY SAID YES DO YOU WANT TO MAKE AN APT.? OF COURSE I DID NOT.

WHILE TRAVELING IN THE MIDWEST, CLEVELAND, OHIO, MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TRIED WAITING A COUPLE OF GAS TANKS TO SEE IF IT WOULD TURN OFF AUTOMATICALLY. IT DID NOT. I WAS SCHEDULED TO LEAVE CLEVELAND, OHIO AND DRIVE BACK TO MOBILE, ALABAMA WITH MY GRANDSON AND DAUGHTER THE WEEKEND OF DEC. 10, 2015, I FELT IT WAS PRUDENT TO HAVE THE VAN LOOKED AT FOR THE CHECK ENGINE LIGHT PROBLEM. I TOOK THE VAN INTO WASHINGTON AND LEE SERVICE ON DEC. 8, 2015. THEY DIAGNOSED THE PROBLEM AS A FOULED IGNITION COIL, AND REPLACED THE COIL, ALL THE SPARK PLUGS AND A GASKET. I RETRIEVED MY CAR ON DEC. 10, 2015 IN THE EARLY AFTERNOON. THAT SAME EVENING, THE CHECK ENGINE LIGHT CAME BACK ON, SO I RETURNED THE VAN TO THEM. I RECEIVED A CALL MIDAFTERNOON THAT I NEEDED TO TAKE THE CAR TO A DEALER FOR SERVICE, WHICH IS WHEN I FOUND OUT ABOUT THE SERVICE BULLETIN REGARDING THE ENGINE. I DROPPED THE CAR OFF AT DEACON'S CHRYSLER JEEP IN CLEVELAND, OHIO ON DECEMBER 10, 2015 AND PICKED IT UP ON DECEMBER 14, 2015 AT APPROX. 6 PM. THIS NECESSITATED FINDING A HOTEL ROOM FOR THE DURATION. IN ADDITION, I NEEDED TO SECURE TRANSPORTATION. I PICKED UP THE CAR TOO LATE TO LEAVE THAT DAY AND HAD TO STAY UNTIL THE MORNING OF DEC. 15, 2015. UPON RETURNING TO MOBILE, ALABAMA, THE VAN BEGAN T SHUDDER AND SHAKE WHEN BRAKING. THIS HAS HAPPENED BEFORE AND OUR MECHANIC PERFORMED THE REPAIRS. MY HUSBAND DECIDED TO CHECK ON THE NHTSA SITE TO SEE IF THERE WERE ANY OTHER DEFECTS IN THE VAN THAT CONSUMERS WERE NOT NOTIFIED OF. WE TOOK THE VAN TO THE AUTONATION CHRYSLER DODGE, WHERE WE ORIGINALLY PURCHASED THE VEHICLE. THE DEALER DETERMINED THAT THE REPAIR DID NOT FALL UNDER THE SERVICE BULLETIN. I DISPUTE THAT, THE SERVICE BULLETIN SPECIFICALLY STATES THAT THE FRONT ROTOR AND PADS ARE PART OF THE PROBLEM.

WHILE DRIVING VEHICLE BEGAN TO ACT STRANGELY. WINDSHIELD WIPERS RUNNING, HEADLIGHTS TURNED OFF, VEHICLE CAME OUT OF GEAR, THEN STALLED. TOTAL LOSS OF POWER WHILE DRIVING DOWN HIGHWAY WITH CHILDREN IN VEHICLE. NO LIGHTS, NO FLASHERS. INSTRUMENT PANEL BEGAN TO BLINK. ONLY WAY TO RECOVER WAS TO PULL BATTERY CABLE AND RESET COMPUTER. MULTIPLE RELAYS INSIDE TIPM MODULE CHATTERING WHILE HAVING ISSUE.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE REVERSING OUT OF THE GARAGE, THE DRIVER AND PASSENGER SIDE BLIND SPOT MIRRORS FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR AND THE HARNESS SWITCH THAT CONTROLLED THE CORNER VENT WINDOWS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

WE HAVE THE BLIND SPOT MONITORING SYSTEM ON THIS VAN - A SEVERAL THOUSAND DOLLAR OPTION. BOTH REAR SENSORS HAVE RUSTED/CORRODED OUT TWO YEARS AGO DUE TO A SUP-PAR DESIGN. THEY COST ABOUT FOUR THOUSAND DOLLARS TO REPLACE. WHY DON' T CHRYSLER HAVE TO RECALL AND REPLACE THE DEFECTIVE SENSORS?

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, THE VEHICLE SHUT OFF AND THE STEERING WHEEL LOCKED. THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS AND ALL THE LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO SHIFT INTO THE PARK POSITION TO RESTART THE VEHICLE. ALSO, THERE WAS A KNOCKING NOISE IN THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS BURNED AND THE CONNECTING ROD FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.

MY WIFE WAS DRIVING THE VEHICLE AT NIGHT ON A TWO-LANE HIGHWAY WHEN ALL OF THE LIGHTS WENT OUT AND SHE COULD NOT SEE THE ROAD. SHE WAS ABLE TO GET THE VAN STOPPED IN THE ROADWAY AS THERE WAS NO OTHER TRAFFIC AT THE TIME. WHEN SHE OPENED THE DOOR TO SEE OF THE DOME LIGHT WOULD COME ON, THE LIGHTS CAME BACK ON AND SHE WAS ABLE TO GET BACK HOME. HAD THERE BEEN MORE TRAFFIC, IT WOULD HAVE BEEN A MUCH MORE DANGEROUS SITUATION.

TRANSMISSION INTERMITTENTLY LOCKS INTO 2ND GEAR AND WILL NOT SHIFT UP OR DOWN UNTIL VEHICLE IS RESTARTED. THIS ISSUE HAS HAPPENED APPROXIMATELY 45 TIMES IN THE LAST 6 MONTHS WITH THE COLD MONTHS OF DECEMBER AND JANUARY EACH HAVING 10 INSTANCES. THIS PROBLEM HAPPENS JUST AFTER STARTING VEHICLE AND PUTTING INTO DRIVE. THE VEHICLE MAY THUNK OR LURCH FORWARD JUST AFTER STARTING MOTION WHICH INDICATES THE TRANSMISSION HAS MALFUNCTIONED. THERE ARE NO CODES THROWN TO THE TCM. IF IT DOES NOT HAPPEN IN THE 1ST 30 SECONDS IT WILL NOT HAPPEN. MANUFACTURER HAS NOT FIXED THE PROBLEM AS THEY CANNOT DUPLICATE BUT IT IS SO INTERMITTENT THAT THEY WILL NEVER BE ABLE TO DUPLICATE. DEALER SEEMS UNWILLING TO DISCOVER WHAT THE PROBLEM IS. DEALER STATES MANUFACTURER HAS NO RECORDS OF SUCH AN ISSUE WHILE THERE ARE MANY ON THE INTERNET WHO HAVE HAD THE SAME OF SIMILAR ISSUES. VEHICLE HAS BEEN INTO THE DEALER MULTIPLE TIMES WITH SAME RESULT. FIRST VISIT THE DEALER REPLACED A CYLINDER HEAD FOR A KNOWN CYLINDER #2 MISFIRE ISSUE.

AIR CONDITIONING WENT OUT ON THE CAR COSTING 1300 TO FIX. CAR IS ONLY 4 YEARS OLD.