2013 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 55 MPH, THE FRONT PASSENGER SIDE HEAD RESTRAINT SUDDENLY POPPED OPEN. THE AIR BAG INSIDE DID NOT DEPLOY. THE CONTACT TOOK THE VEHICLE TO THE COUNTRY DODGE DEALER WHO INFORMED THE CONTACT THAT THE HEAD RESTRAINT NEEDED TO BE REPLACED. THERE WAS NO RECALL FOR THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER OPENED CASE NUMBER: 32033245 AND INFORMED THE CONTACT THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. ..UPDATED 10/25/17 *BF UPDATED 11/16/2017*JS

WHILE DRIVING DOWN THE ROAD THE PASSENGER HEAD RESTRAINT CAME UP AND HIT MY SON IN THE BACK OF HIS HEAD. NOT SURE IF IT IS PART OF THE AIRBAG SYSTEM OR THE ANTI-WHIPLASH SYSTEM. FORTUNATELY HE WAS NOT SERIOUSLY HURT. CANNOT GET THE HEAD RESTRAINT BACK IN PLACE

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEEDS, A ROARING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT LOOKED UNDERNEATH THE VEHICLE AND NOTICED THAT THE REAR BRAKE PADS WERE WORN, METAL TO METAL AND CAUSED THE REAR CALIPERS TO STICK. THE CONTACT, WHO WAS AN INDEPENDENT MECHANIC, REPLACED THE BRAKE PADS AND CALLED SEVERAL UNKNOWN DEALERS TO PURCHASE THE REAR CALIPERS, HOWEVER, NONE OF THE DEALERS HAD CALIPERS IN STOCK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE BRAKES WERE NOT FULLY REPAIRED DUE TO LACK OF PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.

WHILE IN PARK, DRIVER WAS LEANING FORWARD TO REACH SOMETHING ON FLOOR WHEN HEAD REST SHOT FORWARD. INSPECTION REVEALED PLASTIC RETAINER HAD BROKEN ALLOWING THE ACTIVE HEAD RESTRAINT TO RELEASE. SAFETY CONCERN IS WHAT IF THIS HAD HAPPENED WHILE DRIVING WITH HEAD NEAR THE HEAD REST?

WHEN I PRESS THE START POWER BUTTON, THE CAR WILL START AND THEN CUT OFF IMMEDIATELY. THIS HAPPENS REPEATEDLY AND THEN SOMETIMES NOT AT ALL. SOMETIMES, I TURN OFF ALL OF THE ELECTRONICS IN MY VEHICLE AND THEN TRY TO START IT TO SEE IF THIS HELPS. SEEMS TO HAVE NO RHYME OR REASON WHY IT JUST WON'T START. I HAVE SEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE REPORTING THIS SAME PROBLEM WITH THEIR VEHICLES FROM CHRYSLER ALL THE WAY BACK TO 2011.

THE INSIDE OF THE BACK ROTORS WERE SO CORRODED THAT THEY HAD TO BE REPLACED AT 38K MILES. THE ROTORS WERE SLIGHTLY WARPED AND THIS CONDITION IMPACTS THE DRIVER'S ABILITIY TO STOP THE VEHICLE UNDER NORMAL CONDITIONS. AFTER TALKING TO THE SERVICE MANAGER AND READING THE ONLINE COMPLAINTS, CHRYSLER IS AWARE OF THE PROBLEM BUT THEY ARE UNWILLING TO HELP WITH THE REPAIR TO FIX THIS DESIGN ISSUE. NOTE: I ONLY HAD 10% WEAR ON THE PARTS THAT NEEDED TO BE REPLACED AND THIS VAN WAS INSPECTED IN FEBRUARY BY A NYS INSPECTOR AND NO DEFECTS WERE FOUND.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE JERKED AND HESITATED DURING ACCELERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ENGINE CYLINDERS 2 AND 6 WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 08/24/17*LJ *CN

VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS.

RAISED THE DRIVER SIDE FRONT SEAT HEADREST AND IT CAME APART AND WOULD NOT GO BACK TOGETHER, IT WAS STATIONARY.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 25 MPH, THE TRANSMISSION MADE A KNOCKING SOUND AND THE VEHICLE BEGAN TO INDEPENDENTLY DECELERATE UPON DRIVING LESS THAN 30 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 22,321.