2002 CHRYSLER TOWN AND COUNTRY Complaints

LINCOLN TOWN AND COUNTRY WOULD STALL WHEN SHIFTING. *MR AROUND 1K MILES THE VEHICLE HAD BECOME HARD TO SHIFT AND WOULD STALL. THE CONSUMER HAD TAKEN THE VEHICLE FOR A RECALL AND FELT IT WAS A MISTAKE BECAUSE THE VEHICLE DID NOT RUN THE SAME SINCE. ON A FEW OCCASIONS MOISTURE FILLED THE VEHICLE AS FAR BACK AS THE MIDDLE SEATS. WHEN THE VEHICLE STOPPED IN THE STREET OR AT IDLE IT SEEMED AS IF THE TIMING WAS SLOW. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND SMOOTHED OUT. THE CONSUMER ALSO HEARD A NOISE IN THE MOTOR WHICH TURNED ABOUT 1700-1750 RPM'S, AND A LOUD SOUND HAD COME FROM THE ENGINE AREA. (THE NOISE HAD BECOME INTERMITTENT) WHILE TRAVELING, THE CONSUMER VIEWED SMOKE AND OR STEAM IN WHICH THEY WERE UNSURE OF WHERE IT WAS COMING FROM BUT WHEN THEY LOOKED UNDER THE HOOD EVERYTHING LOOKED FINE. THE DEALER WAS UNABLE TO FIX THE PROBLEM. THE CONSUMER THOUGHT THAT SOMETHING WAS WRONG WITH THE A/C BUT NOT SURE BECAUSE OF OTHER NOISES. THE VEHICLE ALSO NEEDED A MUFFLER AND A RESONATOR. *SCC *JB

WHILE DRIVING AT HIGH SPEED STEERING WHEEL LOCKED UP DUE TO POWER STEERING RACK CRACKING AND ALLOWING POWER STEERING FLUID TO LEAK OUT. IT HAD TO BE TOWED.

CONSUMER CONTACTED DEALER REGARDING APPOINTMENT FOR RECALL REMEDY 02V274000. WHILE ON THE PHONE, DEALER ADVISED CONSUMER THAT THEY COULD NOT FIND PERSONAL VEHICLE FILE, AND THEN ASKED IF VEHICLE WAS PURCHASED FROM DEALERSHIP. WHEN CONSUMER ADVISED NO, THE DEALER REPLIED THAT HE WOULD NOT HAVE ANY APPOINTMENTS AVAILABLE UNTIL 07/24/03. *AK

THE BRAKE LIGHT ILLUMINATED. ON THE SAME DAY A GRINDING NOISE WAS HEARD. MECHANIC WHICH REPLACED THE FRONT ROTORS AND BRAKE PADS. *TT

THE SEAT BELTS IN MY 2002 CHRYSLER TOWN AND COUNTRY HAVE COME UNDONE 4 TIMES IN THE REAR SEAT WHILE ENDURING NORMAL DRIVING CONDITIONS. I NOW HAVE AN INFANT IN THE SEAT AND IT IS VERY VISUAL HOW THE INFANT SEAT COULD HIT THE RESTRAINT LATCH IN THE SEAT BELT IN NORMAL DRIVING CONDITIONS OR IN AN IMPACT. *NLM

2 COMPLETE POWER STEERING FAILURES ON APRIL 9 AND ON MARCH 3,2003 AFTER REPEATED REPAIRS FOR POWER STEERING FLUID LEAKAGES FROM NOV 2002-APRIL 2003. *NLM

TWICE THE POWER STEERING SYSTEM FAILED WITH COMPLETE FLUID LEAKAGE FROM VEHICLE AND POWER STEERING INOPERABLE. BOTH TIMES DEALER REPAIRED POWER STEERING COOLER LINE HOSES AND CLAMPS. *NLM

THE CHECK ENGINE LIGHT CONSTANTLY ILLUMINATED, AND EACH TIME THE DEALER TOLD THE CONSUMER THE PROBLEM WAS FIXED. *JB

THE SEAT BELT UNFASTENED WHILE THE VEHICLE WAS IN MOTION, AND THERE WAS NO INDICATION OF A PROBLEM. *JB

WHEN ATTEMPTING TO TURN THE CAR, THERE IS A CLUNKING NOISE AND THEN THE STEERING WHEEL COMES LOSE. IT DOES NOT PHYSICALLY DETACH FROM THE STEERING COLUMN, BUT IT ROCKS FREELY BACK AND FORTH. ATTEMPTING TO TURN THE STEERING WHEEL AFTER THIS CAUSES A GRINDING SOUND AND IS UNSTABLE DUE TO THE ROCKING MOTION. THE FAILURE OCCURRED ON MARCH 6, AND A CHRYSLER DEALER SERVICED THE CAR ON MARCH 7 USING TSB 19-008-01 AS A SERVICE PROCEDURE. THE EXACT SAME FAILURE OCCURRED THE NEXT DAY, AFTER SERVICING. A DIFFERENT CHRYSLER DEALER SERVICED IT USING TSB 19-008-01 WHICH INVOLVES INSERTING A SHIM. TWO DIFFERENT DEALERSHIPS RECOMMENDED REPLACING THE STEERING COLUMN AND CHRYSLER WOULD NOT AUTHORIZE IT.*JB