2002 CHRYSLER TOWN AND COUNTRY Complaints

VEHICLE WAS IMPACTED ON THE LEFT (DRIVER'S) SIDE MID SECTION BY A VEHICLE TRAVELING AT APPROX. 45 MPH. AS A RESULT OF THE IMPACT, THE RIGHT (PASSENGER'S) SIDE SLIDING DOOR FULLY OPENED. THERE WAS NO PHYSICAL OR STRUCTURAL DAMAGE SUSTAINED BY THE RIGHT HAND SLIDING DOOR. THE DOOR FUNCTIONED PROPERLY AFTER THE CRASH. ALL DOORS WERE LOCKED AT THE TIME OF IMPACT. THE VEHICLE IS EQUIPED WITH ELECTRIC ASSISTED (MOTORIZED) SLIDING DOORS ON BOTH SIDES. IT IS UNKNOWN IF THE DOOR OPENED ELECTRICALLY OR AS A RESULT OF A MECHANICAL LATCHING FAILURE. DT

DEALERSHIP INDICTATED THAT PARTS FOR RECALL IS NOT AVAILABLE AND THEY WON'T BE AVAILABLE UNTIL DECEMBER 12. TS

THE VEHICLE, ABOVE, BOUNCED AROUND ON THE ROAD AND WAS NOISY. SINCE WE ARE BOTH RETIRED AND DRIVE ABOUT 2000 MILES PER MONTH WE FELT UNSAFE SINCE ABOUT 75% OF OUR MILES ARE AT HIGHWAY SPEEDS ON THE INTERSTATE ROADS. WE FEARED A LACK OF CONTROL WITH A POSSIBLITY OF A CRASH. THE DEALER REAIRED BUT CHRYSLER WOULD NOT STAND BEHIND THE COST OF $726 TO REPAIR. WE EXPERIENCED THIS REACTION ON THE 2001 CHRYSLER AFTER TWO YEARS BECAUSE WE DRIVE MORE THAN DOUBLE THE AVERAGE DRIVER. IT WOULD SEEM TO US THAT THERE ARE SOME POTENTIAL ACCIDENTS WAITING TO HAPPEN WHEN THE AVERAGE DRIVER REACHES THEIR FOURTH YEAR OR 52000 MILES. FEEL THERE SHOULD BE A RECALL ON THE FAILURE OF FRONT END STRUTS AND SWAY BARS FOR A TWO YEAR OLD VEHICLE WITH 53000 MILES. DT

CONSUMER STATED THAT WHILE DRIVING NONE OF THE GEAR LIGHTS WOULD LIGHT UP CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS

DRIVER'S MOTORIZED POWER SEAT WILL POP ON BOTTOM, POSSIBLY WHERE THE SEAT BACK JOINS SEAT BOTTOM. SEAT BOTTOM HAS A SLIGHT MOVEMENT.MANUFACTURER HAS ISSUED A TSB AND VAN HAS BEEN IN THE DEALERSHIP 7 TIMES WITH PROBLEM NOT REMEDIED. PLEASE DESCRIBE DETAILS.AK

CONSUMER WAS IN MOTION WHEN A LOUD EXPLOSION WAS HEARD AND REALIZED THE PASSENGER SIDE SLIDER WINDOW HAD JUST SHATTERED AND THE VEHICLE WAS FULL OF GLASS. CONSUMER HOPES THE CHRYSLER CORPORATION WILL REIMBURSE FOR MONIES PAID FOR REPAIRS. *JG

CONSUMER STATES EXCESSIVE FORCE HAS TO BE APPLIED IN ORDER FOR THE HORN TO WORK, CONTACTED DEALER .*JB

ENGINE SPUTTERING AND FAILURE OCCURED AT 23000 MILES WHILE DRIVING. VEHICLE SERVICED BY DEALER SEVERAL TIMES, REPLACING AND REPAIRING ELECTRICAL SYSTEM COMPONENTS. DEALER HAS REPLACED WIRING HARNESS/ IGINITION COILS, BARE ELECTRICAL WIRE SHORTED/ PCM REPLACED/REPLACED CLOCK SPRING TWICE, AND REPLACED FRONT CONTROL MODULE. CONSUMER WASVERY CONCERNED ABOUT ELECTRICAL PROBLEMS. DOES NOT FEEL VEHICLE IS SAFE.*AK

RIGHT FRONT PASSENGER SIDE WINDOW EXPLODED INTO VEHICLE WITHOUT WINDOW BEING HIT.CONTACTED DEALER.*AK *SLC

AIR BAG SYSTEM WARNING LIGHT. 6 MILES AFTER WE BOUGHT VEHICLE WARNING LIGHT CAME ON AND TOOK TO DEALER AND FAULTY ITEM WAS REPLACED. SINCE THEN THE WARNING LIGHT HAS COME ON A TOTAL OF 6 TIMES. EACH TIME THE VAN WAS TOOK IN TO GET FIXED. BY THE TIME THE 5TH WARNING LIGHT CAME ON(JULY 15) WE WERE TOLD THE MODULE WAS PUTTING OUT FALSE SIGNALS. IN ONE INSTANCE WE WERE DRIVING OUR VAN FOR A WEEK WITH THE LIGHT ON WAITING FOR THE REPLACEMENT PART AND WAS TOLD THE VAN WAS PERFECTLY SAFE TO DRIVE. THE SIXTH TIME WE TOOK IT IN(JULY 30, MILAGE ONLY AT 3499) THE WARNING LIGHT WAS GOING ON AND OFF EVERY FEW SECONDS AND WAS TOLD THAT THE WIRING WAS CORROSIVE AND THEY COULD PUT A TEMP FIX ON IT BY CLEANING/SPRAYING WIRING THAT WOULD LAST UP TO 3/5 MONTHS. I WAS NOT HAPPY WITH THAT DUE TO SAFETY ISSUES. THEY ALSO TOLD US THAT IF THE AIR BAG LIGHT WAS ON THE AIRBAGS WOULD NOT WORK PROPERLY. WHICH UPSET US DUE TO THE TIME WE WERE DRIVING THE VAN FOR A WEEK WITH LIGHT ON DUE TO THEM SAYING IT WOULD BE SAFE. WE CONTACTED DIAMLER CHRYSLER JULY 15TH AND FILED A COMPLAINT. TWO WEEKS AFTER LAST VISIT (30 JULY) CONTACTED DEALER TO SEE IF SOLUTION TO PROBLEM WAS FOULD YET BECAUSE WAS UNCOMFORTABLE WITH TEMP FIX. NOW THEY WILL BE DOING A COMPLETE REWIRING ON 21 AUGUST. HOPING THIS WILL BE THE LAST AND FINAL TIME I HAVE TO TAKE IT IN FOR THE SAME PROBLEM. DUE TO SAFETY ISSUES OF AIR BAGS AND THE SAFETY OF MY FAMILY, I WANTED TO INFORM YOU OF THE PROBLEMS GOING ON WITH OUR VAN. AND TO FIND OUT ANY IMPORTANT INFORMATION REGARDING AIR BAG WARNING LIGHT PROBLEMS CURRENTLY HAPPENING. THANK YOU.*AK