2012 CHRYSLER TOWN AND COUNTRY Complaints

WE GOT A NOTICE TO SEND OUR VAN IN FOR THE RECALL ON THE SWITCH FOR THE BACK WINDOWS. WE TOOK THE VAN TO LAURELCHRYSLERJEEP IN JOHNSTOWN PA. 15904 ON JULY 3RD 2013. HAVE CALLED MANY TIMES AND THEY SAID THE PART IS NOT IN. OVER 2 YEARS. THAT IS BULL [XXX]. ALL THEY DID WAS UNPLUG THE WINDOWS AND THAT IS THE FIX??? I THINK NOT. I KEEP GETTING A NOTICE FROM YOUR OFFICE TO FIX IT. TRY SENDING THE NOTICE TO THE PEOPLE THAT CAN FIX IT NOT TO ME!!! UPDATED 06/15/16*LJ *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I HAVE BEEN WAITING FOR OVER A YEAR FOR THE RECALL ON MY MINIVAN VENT WINDOW SWITCH TO BE REPLACED. I WENT TO THE DEALER (CONTEMPORARY CHRYSLER IN MILFORD NH) IN DEC 2014 & THEY TOLD ME THE PART WAS ON ORDER & WOULD BE IN SOON. IN THE MEANTIME, THEY NEED TO DISCONNECT THE SWITCH. I HAVE SINCE CALLED THE DEALERSHIP MANY TIMES & AM TOLD I AM ON THE LIST BUT THE PART IS NOT AVAILABLE. IT IS VERY INCONVENIENT TO BE WITHOUT THESE WINDOWS FOR OVER A YEAR. THIS CAR IS PRACTICALLY BRAND NEW & I HAVE TO DEAL WITH NON-FUNCTIONING VENT WINDOWS. VERY DISAPPOINTED IN CHRYSLER. I HAVE JUST RECEIVED A 2ND NOTICE ON THIS RECALL P25/NHTSA 14V-234 TOMGET IT FIXED. I DON'T THINK A YEAR IS A REASONABLE TIME TO WAIT FOR RECALL REPAIR. I'D GET IT FIXED IF THE PART WAS AVAILABLE. PLEASE HELP.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/12/15*LJ UPDATED 1/4/2015*JS

SUB: P25NHTSA 14V-234 REAR QUARTER VENT WINDOW SWITCH WE RECEIVED A SAFETY RECALL NOTICE A FEW MONTHS AGO THAT STATED, ?CHRYSLER HAS DETECTED THAT A DEFECT, WHICH RELATES TO MOTOR VEHICLE SAFETY, EXISTS IN SOME 2010 THROUGH 2014 MODEL YEAR DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES.? MY VEHICLE FALLS WITHIN THE SCOPE OF THIS PROBLEM. WE CONTACTED ARRIGO OF WEST PALM BEACH ON APRIL 9, 2015 TO SCHEDULE AN APPOINTMENT TO GET THE VEHICLE REPAIRED AND WAS INFORMED THAT ?THE PART WAS ON BACKORDER AND I WOULD BE CONTACTED WHEN THE PART CAME IN.? IT HAS BEEN FIVE MONTHS NOW AND THEY HAVE STILL NOT RECEIVED THE REQUIRED PARTS AS OF SEPTEMBER 1, 2015. AS STATED IN THE SAFETY RECALL LETTER, IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITH IN A REASONABLE TIME, I MAY SUBMIT A WRITTEN COMPLAINT TO THE ADMINISTRATOR, NATIONAL TRAFFIC SAFETY ADMINISTRATION.? WE DO NOT UNDERSTAND WHY IT HAS TAKEN FIVE MONTHS OR POSSIBLY LONGER FOR A DEALER TO RECEIVE A SAFETY RECALL PART, SO THAT THIS SAFETY HAZARD MAY BE REPAIRED AS WELL AS MY PEACE OF MIND. THE PROBLEM AS STATED, ?THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVER'S DOOR FIRE WITHOUT WARNING.? I AM VERY CONCERNED FOR MY FAMILY'S SAFETY BECAUSE WE LIVE IN FLORIDA AND IT IS VERY MOIST HERE ESPECIALLY DURING HURRICANE SEASON. THE LONGER IT TAKES TO RECEIVE THE CORRECT PART AND FIX THIS ISSUE CREATES HIGHER SAFETY RISK FOR MY FAMILY. THANK YOU FOR YOUR TIME AND PLEASE HELP US RESOLVE THIS ISSUE PROMPTLY. *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE INTERIM REPAIR WAS PERFORMED; HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE FOR AN UNREASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. A FAILURE WAS NOT EXPERIENCED.

THE BLIND SPOT SYSTEM FAILED. I CHECKED WITH THE DEALER, AND THE SENSOR THAT HAS FAILED WOULD COST OVER $1000 TO REPLACE. I BELIEVE THAT THE THERE IS A POSSIBLE PROBLEM WITH WATER INTRUSION THAT IS THE ROOT OF THE ISSUE. WHILE I UNDERSTAND THAT THE VEHICLE IS LONG OUT OF WARRANTY, FOR A SAFETY FEATURE TO FAIL (AND BASED ON THE INTERNET CHATTER, AND THE FACT THAT THE DEALER HAD THE PART ON A 20+ PART BACK ORDER)...I THINK THAT THERE IS A CERTAIN DESIGN PROBLEM. ADDITIONALLY, THE $1000 COST IS CERTAINLY EXCESSIVE.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE; HOWEVER, THEY WOULD NOT USE THE WINDOW DUE TO THE AFFECTED PART BEING DISCONNECTED. THE CONSUMER TRADED THE VEHICLE IN SEPTEMBER 2015. UPDATED 01/26/16.*JB THE CONSUMER NO LONGER OWNS THE VEHICLE . IT WAS TRADED IN. THE CONSUMER BELIEVES IT WAS REPURCHASED. UPDATED 2/1/2016 *JS.