2013 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

STEERING WHEEL CONTROLS INCLUDING THE HORN AND POSSIBLY THE STEERING WHEEL AIR BAG ARE INTERMITTENT. >>SO FAR ON THREE SEPARATE OCCASIONS WHILE STOPPED & DRIVING ALL ELECTRICAL PARTS OF THE STEERING WHEEL HAVE JUST QUIT FOR A DAY OR TWO AND THEN FOR NO REASON BEGIN WORKING AGAIN. UNFORTUNATELY EVERY TIME IT GOES DEAD AND WE ARRANGE TO TAKE IT IN FOR SERVICE IT STARTS WORKING AND THE DEALER SAYS THEY CAN'T DO ANYTHING UNLESS IT IS COMPLETELY BROKEN AND NOT INTERMITTENT. SINCE CHRYSLER MINIVANS HAVE BEEN RECALLED IN THE PAST FOR THIS "CLOCK SPRING" PROBLEM, CHRYSLER SHOULD AUTHORIZE REPLACEMENT OF THIS KNOWN SAFETY DEFECT (NO HORN OR AIRBAG INTERMITTENTLY WITH OUT WARNING) WITHOUT BEING REQUIRED TO DO SO BY THE GOVERNMENT. I GUESS I COULD AUTHORIZE THE DEALER TO REPLACE THE KNOWN INTERMITTENT CLOCK SPRING AT MY OWN EXPENSE AND THEN HOPE THAT SOONER OR LATTER THE RECALL IS EXPANDED TO INCLUDE THE 2013 MODEL YEAR. OR I CAN HOPE IT QUITS LONG ENOUGH TO BE TAKEN TO THE DEALER WITH DEAD ELECTRICAL PARTS ON THE STEERING WHEEL BEFORE MY 36 MONTH/36,000 MILE WARRANTY RUNS OUT THIS JUNE . I ATTEMPTED TO TURN THE WHEEL WHILE STOPPED AND WHILE DRIVING TO BOTH GET IT WORKING AGAIN WHEN NOT WORKING AND ALSO TO GET IT GO GO DEAD AGAIN AT THE DEALER WHEN IT WAS WORKING BUT THE INTERMITTENT PROBLEM DOES NO SEEM TO HAVE ANY PATTERN OF BE EFFECTED BY STEERING WHEEL MOVEMENT. THE THIRD TIME IT QUITE WAS SATURDAY NIGHT 9 JAN 2016 AND BEGAN WORKING ON MONDAY 11 JAN 2016 ON THE WAY TO THE DEALER.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE AND A CRASH OCCURRED. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS DID NOT RESTRAIN THE CONTACT AND PASSENGER. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND SPINE. THE PASSENGER SUSTAINED INJURIES TO THE LEFT SHOULDER, NECK, AND IMPLANTS. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. ...UPDATED 06/22/16 * BF THE CONSUMER ALSO STATED HE WAS UNSUCCESSFUL AT GETTING THE RECALL REGARDING THE REAR WINDOW SWITCH RECTIFIED. HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. UPDATED 06/28/16.*JB

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE AIR BAG WARNING INDICATOR FLASHED. THE CONTACT ALSO STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ABOUT TWELVE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNED A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT CRASHED INTO A DEER ON THE FRONT DRIVER SIDE OF THE VEHICLE. THE BRAKE PEDAL WAS DEPRESSED BUT HESITATED TO STOP THE VEHICLE. THE SEAT BELT PRETENSIONER FAILED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO LOWER BACK, NECK AND LEGS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THERE WAS A SECOND PERSON INJURED. UPDATED 02/24/16.*JB

2013 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO REAR QUARTER VENT WINDOW SWITCH RECALL AND LACK OF PARTS. *SMD

I OWN A 2013 TOWN AND COUNTY AND HAD A RECALL SERVICE FOR NHTSA #14V-234. WINDOWS WERE DISABLED BY THE DEALERSHIP AS PART OF SERVICING, WE HAVE GONE TWO SUMMER SEASONS NOW WITHOUT THE USE OF THE REAR WINDOWS. THE VAN DESIGN MAKES IT DIFFICULT TO ENJOY THE WINDOWS DOWN WITHOUT THE REAR WINDOWS TO RELEASE THE PRESSURE BUILD UP. DEALERSHIP HAS STATED ON STATUS CHECK FOR OTHER SERVICES THAT THEY ARE ONLY GETTING LIMITED NUMBER OF PARTS AND WE ARE ON A LIST WHEN THEY ARE AVAILABLE. SEEMS UNACCEPTABLE TO WAIT THAT LONG TO USE YOUR VEHICLE THE WAY IT WAS PURCHASED.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE LOW BEAM HEADLIGHTS FAILED. IN ADDITION, THE AUTO LIGHT SWITCH FAILED HOWEVER, THE MANUAL SWITCH FUNCTIONED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED DAILY WHEN DRIVING DURING NIGHT TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE DEALER REPLACED THE INTERIOR FLOORING FROM THE FRONT FIREWALL TO THE REAR FIREWALL. THE CONTACT MENTIONED THAT THE FLOORING WAS NOT ALIGNED CORRECTLY AND CAUSED WATER INTRUSION. THE CONTACT ALSO STATED THAT THE REAR PASSENGER SIDE DOOR WAS NOT PROPERLY ALIGNED AND WAS DIFFICULT TO CLOSE. THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER REFUSING TO PROVIDE A PERMANENT REMEDY FOR LONGER THAN 22 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 02/23/16*LJ; UPDATED 04/25/18*JB *TR THE CONSUMER STATED THE RAMP GUAGE MATERIAL IT TOO THIN TO SUPPOURT THE WEIGHT OF THE WHEELCHAIR AND THE OCCUPANT. THE RAMP WAS INTERFERRING WITH THE FRONT SEAT POSITIONING. *JS

CPSC: 2013 CHRYSLER MINIVAN: CONSUMER HAS STATED WHILE DRIVING THE HOOD FLEW OPEN. *SS THE CONSUMER STATED THE HOOD FLEW OPEN WITH SO MUCH FORCE, IT SHATTERED THE WINDSHIELD. AFTER THE CONSUMER PULLED OVER, SHE DISCOVERED THE HOOD NOT ONLY UN-LATCHED, BUT THE BOLTS HAD STRIPPED AND THE ENTIRE MECHANISM BROKE AWAY FROM THE VAN. *JB