2011 CHRYSLER TOWN AND COUNTRY Complaints

WE HAVE RECEIVED A SAFETY RECALL NOTICE FOR OUR VEHICLE REGARDING THE REAR QUARTER WINDOW SWITCH. MULTIPLE CALLS TO THE LOCAL CHRYSLER DEALERSHIPS HAVE ALL GOTTEN THE SAME RESPONSE...THE PART IS ON BACK ORDER AND THEY HAVE NO IDEA WHEN IT WILL BE IN. AND THEY WILL NOT TAKE DOWN OUR NAME AND CALL US WHEN IT COMES IN. THEY SUGGESTED JUST CALLING BACK EVERY FEW MONTHS. THIS IS QUITE FRUSTRATING. IN THE RECALL NOTICE IT SAID TO CONTACT IF THE DEALER COULD NOT REPLACE PART IN A REASONABLE AMOUNT OF TIME. I FEEL THAT THIS TIME FRAME IS NO LONGER REASONABLE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A SAFETY RECALL IN JUNE 2014 ADVISING OF REAR QUARTER VENT WINDOW SWITCH ON MY VEHICLE MAY OVERHEAT. ON JULY 3, 2014 I TOOK MY CAR IN FOR SERVICE AT CROTON AUTO PARK SERVICE DEPT, CROTON, NY AND SHOWED THEM MY RECALL NOTICE. I WAS TOLD THAT THEY WIRE HAD BEEN DISCONNECTED AND THAT WHEN THE PART CAME IN I WOULD BE CONTACTED. IT HAS BEEN A YEAR AND 1 MONTH AND AM STILL WAITING TO BE CALLED BY THE SERVICE DEPARTMENT TO MAKE REPAIRS TO THE DEFECTED ELECTRICAL WIRES. UPON MY LAST VISIT AROUND JUNE 2015 TO THE SERVICE DEPARTMENT I WAS ADVISED THAT THEY STILL HAD NOT RECEIVED THE PARTS, MY NAME WAS ON A LIST AND THAT CHRYSLER WAS BACKED UP MAKING THE CORRECTED PART. THIS CAR HAS BEEN NOTHING BUT A HEADACHE SINCE I DROVE IT OFF THE LOT WITH SEVERAL MANUFACTURER DEFECTS. THE FIRST LESS THAN 750 MILES ON THE CAR. AND THE SERVICE DEPT AT CROTON AUTO PARK IS ATROCIOUS, WITH REPAIRS TAKING EXCESSIVE TIME TO MAKE REPAIRS.

WE PURCHASED THIS VEHICLE 6 MONTHS AGO. WE HAD NO ISSUES UNTIL RECENTLY THE VEHICLE WOULD NOT START. WE MADE SEVERAL ATTEMPTS TO START THE VEHICLE AND FINALLY IT WOULD TURN ON. THE FOLLOWING MORNING WE TRIED TO TURN IT ON AND IT WOULDN'T. THIS TIME THE VEHICLE WOULD NOT TURN ON. I TOOK IT TO A MECHANIC WHO TESTED THE FUEL PUMP AND DISCOVERED THERE MAY BE AN ISSUE WITH THE TIPM BOX. AFTER LOOKING THIS INFORMATION UP I FOUND THAT OTHERS ARE HAVING THE SIMILAR ISSUE AND SO I DECIDED TO REPORT THIS ISSUE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/14 WHEN THE CONSUMER ARRIVED AT THE DEALER, TO HAVE THE PART REPLACED, SHE WAS INFORMED THE PART WAS NOT AVAILABLE. UPDATED 01/25/16

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT WITHIN A REASONABLE TIME FRAME. THE DEALER DISCONNECTED THE REAR QUARTER VENT WINDOW SWITCH SEVERAL MONTHS AGO. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. MA 10/19/15

CAR CRANKS BUT WILL NOT START. MY TIPM IS FAULTY IN MY 2011- CHRYSLER TOWN & COUNTRY @53896 MILES CAUSING OUR VEHICLE NOT TO RUN. WE WERE LUCKY THAT THIS ISSUE DID NOT OCCUR WHILE DRIVING ON THE HIGHWAY WITH MY CHILDREN. CHRYSLER CHARGED $395 IN LABOR AND $22 FOR THE PART PLUS TAX. AS YOU ARE PROBABLY ALREADY AWARE, THIS FIX WAS NOT PERMANENT; YET THE DEALERSHIP SAYS "ALL 'WORK IS COMPLETED". NO YOU DID NOT FIX TIPM; JUST "INSTALLED EXTERNAL FUEL PUMP RELAY". WE WOULD LIKE OUR VEHICLE RESTORED TO ITS ORIGINAL CONDITION.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. THE FAILURE MILEAGE WAS 85,000. MA 10/16/15

CAR WILL TURN OVER BUT NOT START. HAD IT TOWED TO A DEALER WHILE AWAY FROM HOME ON A FAMILY ROAD TRIP. AFTER SEVERAL HOURS OF WAITING THE DEALER SAID THE PROBLEM WAS A FAULT WITH THE TIPM AND THAT IT WOULD NEED TO BE REPLACED AT A COST OF OVER $1100 DOLLARS. I HAVE NO OTHER ALTERNATIVE, BUT WHAT AN EXPENSIVE REPAIR.