2011 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL TO THE FLOORBOARD AND THE VEHICLE HESITATED TO ACCELERATE. AFTER THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ALSO STATED THAT THE BRAKES WOULD GRIND AFTER THE UNINTENDED ACCELERATION. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN THE CONSUMER STATED THE DEALER DISCONNECTED THE SWITCH ON THE VEHICLE. UPDATED 11/16/2015*JS

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER WAS ONLY SENDING A FEW PARTS PER WEEK. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY AND ADVISED TO HAVE THE PART DISCONNECTED UNTIL THE REMEDY PARTS BECAME AVAILABLE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY.THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE VEHICLE COULD NOT BE SHIFTED OUT OF PARK. THE CONTACT ALSO STATED THAT THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE GEAR SHIFT SELECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,319.

SAFETY EQUIPMENT FAILURE. THE BLIND SPOT MONITORING SYSTEM QUIT WORKING. WE PAID EXTRA FOR THESE SAFETY FEATURES AND THIS WAS A MAJOR FACTOR IN PURCHASING THIS MINI VAN. ANYTHING THAT I HAVE READ ABOUT THIS ISSUE INDICATES THAT DEALERSHIPS HAVE STATED ON MULTIPLE TIMES THAT THIS IS A HUGE PROBLEM WITH ALL CHRYSLER VEHICLES. THE DEALERS WOULD CHARGE APPROXIMATELY $2,200 TO CORRECT THE PROBLEM WITH THE SAME DEFECTIVE / POORLY DESIGNED PARTS. THIS IS NOT A SOLUTION; PAY TWICE FOR SAFETY EQUIPMENT THAT WILL JUST GO BAD IN THE FUTURE. THIS APPEARS TO BE AN ENGINEERING DESIGN ISSUE. SINCE THE VEHICLE WAS SOLD WITH THIS SAFETY FEATURE, I FEEL STRONGLY THATTHIS IS A SAFETY ISSUE. THE WIDESPREAD REPORTED FAILURE OF THE BLIND SPOT MONITORING SYSTEMS SHOULD BE INVESTIGATED. CHRYSLER IS AWARE OF THE PROBLEM BUT HAS NOT ISSUED A RECALL ON THIS. I HOPE THE NHTSA CAN SPUR THEM TO STAND BEHIND THEIR SAFETY SYSTEMS THAT THEY ACTIVELY MARKETED TO THE PUBLIC. I LEASED THE 2011 VEHICLE IN JUNE,2011 AND THEN I PURCHASED IT. ABOUT 6 MONTHS AFTER THAT THE BSM SYSTEM STARTED ACTING UP WITH THE LEFT MIRROR TRIANGLE TURNING ON ERRATICALLY WITH NO OTHER CAR OR ANYTHING AROUND THE VEHICLE. THEN THE PASSENGER SIDE MIRROR TRIANGLE TURNED ON AND THE SYSTEM INDICATED A MALFUNCTION ON THE EVIC. VEHICLE WAS MARGINALLY DIRTY WHEN THIS HAPPENED. IT WAS ALSO COLD OUT (0 DEGREES F TO 30F) IT IS NOW CLOSE TO 70F AND THE SYSTEM STILL DOES NOT FUNCTION. THE VEHICLE HAD 28,000. MILES ON IT AND WAS LESS THAN 3.5 YEARS OLD. *TR

I HAVE BEEN NOTIFIED OF NEED TO REPLACE REAR QUARTER VENT WINDOW SWITCH. HAVE CALLED DEALER REPEATEDLY EVERY TWO WEEKS, SAME STORY - NO PARTS AVAILABLE, FOR THE PAST TWO MONTHS SINCE RECEIVING THE NOTICE THAT PARTS WERE AVAILABLE TO CORRECT THIS ISSUE. DEALER HAS NO IDEA OF WHEN THEY WILL RECEIVE PARTS. TRIED TODAY TO REACH CHRYSLER AT THEIR 1-800-853-1403 NUMBER. THEY KEEP TELLING ME REPEATEDLY HOW IMPORTANT MY CALL IS TO THEM. I HAVE SPENT OVER 90 MINUTES ON HOLD AWAITING A REPRESENTATIVE TO DISCUSS WHEN I WOULD HAVE A PART ASSIGNED TO ME AT MY DEALERSHIP DAVE DENNIS CHRYSLER IN DAYTON, OH. PHONE CONTACT NEVER MADE. IF THIS IS A CRITICAL RECALL ISSUE BECAUSE OF A POTENTIAL FIRE ISSUE THEN SOMEONE NEEDS TO STEP UP TO THE PLATE AND PRIORITIZE GETTING THIS PART TO MY DEALER. I AM A RETIRED AUTOMOTIVE ENGINEERING MANAGER WHO WORKED FOR CHRYSLER'S COMPETITOR AND BELIEVE ME I KNOW NON-RESPONSIVENESS WHEN I SEE IT. *TR

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO NEEDED DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/19/15*CN THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED. UPDATED 06/02/15*JB