2013 CHRYSLER TOWN AND COUNTRY Complaints

WHILE DRIVING ON PA TURNPIKE, DURING MODERATE TRAFFIC. THE CARS ENGINE AND ELECTRICAL POWER SHUTOFF FOR AT LEAST 5 SECONDS. DASH LIGHTS ALSO SHUTOFF. THE CAR ENGINE AND ELECTRICAL TURNED BACK ON AND WE CONTINUED DRIVING. WE ALSO HAD OTHER INCIDENCES WHEN BACKING OUT OF THE DRIVEWAY AND THE CAR WOULD STALL. IT TOOK OUR DEALERSHIP OVER TWO MONTHS OF DIAGNOSTICS AND SEVERAL REPAIRS TO FIX THE PROBLEM. DEALERSHIP ADDED AN EXTERNAL FUEL PUMP AND ALSO REPLACED SOMETHING IN THE DASHBOARD WHICH INVOLVED THE IGNITION. SO FAR WE HAVEN'T HAD ANY OTHER ISSUES BUT I HEAR OF SIMILAR ISSUES ON OTHER CHRYSLER VEHICLES AND WONDER IF TOWN AND COUNTRY SHOULD BE INVESTIGATED FOR IGNITION PROBLEMS. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ATTEMPTED TO REACH OUT TO THE MANUFACTURER, BUT WAS PLACED ON HOLD FOR OVER THREE HOURS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

FOUND OUT THAT THERE WAS A RECALL PROBLEM WITH THE REAR QUARTER WINDOW VENT SWITCH. THE DEALER DISCONNECTED IT AND SAID THE PARTS WAS ON BACKORDER. WE CHECKED PERIODICALLY WHEN WE DID NOT GET A CALL FROM THE DEALER AND WAS TOLD THE PART WAS NOT AVAILABLE YET. IN JANUARY 2015 RECEIVED A LETTER FROM CHRYSLER INFORMING US OF THE RECALL. WE AGAIN CONTACTED OUR DEALER A COUPLE MORE TIMES SINCE THEN AND HAVE BEEN TOLD THAT THE PART STILL IS NOT AVAILABLE. I CALLED THE 1-888-327-4236 VEHICLE SAFETY HOTLINE AND WAS TOLD TO CALL 1-800-992-1997 AND GET A CASE MANAGER NUMBER WHICH I DID AND WAS PUT ON HOLE FOR 110 MINUTES AND KNOW ONE HAS STILL ANSWERED MY CALL........ [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE; HOWEVER, THE TECHNICIAN DISCONNECTED THE VENT SWITCH AS AN INTERIM REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/11/15*CN UPDATED 05/14/15*JB

RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/29/15*CN

RECEIVED AN IMPORTANT SAFETY RECALL NOTICE FROM CHRYSLER ABOUT REAR QUARTER VENT WINDOW SWITCH. MANY MONTHS AGO I ALLOWED MY SERVICE DEPARTMENT THAT SERVICES MY VAN TO DISCONNECT THIS SWITCH, BUT CHRYSLER DOES NOT SEEM CONCERNED ABOUT THIS PROBLEM. I BOUGHT THIS VAN FOR A LARGE AMOUNT OF MONEY AND WOULD THINK THEY COULD GET THIS SWITCH AND REPLACE AS THEIR FIRST NOTICE SAID THEY WOULD. WHILE I AM SENDING THIS COMPLAINT I HAVE BEEN ON HOLD WITH CHRYSLER FOR OVER TWENTY MINUTES NOW. *TR