2011 CHRYSLER TOWN AND COUNTRY Complaints

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2011 CHRYSLER TOWN & COUNTRY. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS TO COMPLETE RECALL. *SMD RECALL # 14V234000. *JB

TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/30/15*CN UPDATED 05/05/15*JB

TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BLIND SPOT SENSOR WOULD FALSELY ALARM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR AND THE WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. UPDATED 4/30/15*CN THE CONSUMER STATED AN INTERNET SEARCH REVEALED OTHERS WIITH A SIMILAR PROBLEMS CONCERNING THE BLIND SPOT ISSUE DUE TO CORROSION. UPDATED 10/23/15 *JS

RE: RECALL P25. I TOOK MY CAR INTO CHRYSLER DEALER THIS AM. THEY SAID THEY DID NOT HAVE PART. MY CAR NEEDS THE PARTS FOR GREEN LIGHTS. IF I HAD BLUE LIGHTS, THEY HAVE PLENTY OF PARTS. I WAS TOLD THEY HAD NO IDEA WHEN THE PARTS WOULD COME IN. FIRST THE TECHNICIAN TOLD ME TO FOLLOW UP WITH HIM IN A FEW WEEKS. FINALLY HE SAID HE WOULD ORDER THE PART BUT DIDN'T THINK THERE WERE ANY, ANYWHERE. IT WOULD NOT HELP ME TO GO TO ANOTHER DEALER...NO ONE HAS THE PART. HE DID NOT SAY ANYTHING ABOUT DISCONNECTING THE WIRES (AS THE MESSAGE SUGGESTED WHEN I CALLED CHRYSLER). NOT HAPPY, I CALLED THE VEHICLE SAFETY HOTLINE AND GOT A REFERENCE #763877. THEY TOLD ME TO CALL CHRYSLER DIRECT. AFTER BEING ON HOLD WITH CHRYSLER FOR AN HOUR, I DECIDED TO WRITE UP THIS COMPLAINT. WHERE ARE THE PARTS FOR THE GREEN LIGHT CARS??? I DON'T THINK THERE ARE ANY REPRESENTATIVES AT THE CHRYSLER 800 NUMBER. TERRIBLE SERVICE. *TR

TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

REVERSE SLIPPING / SHUDDER TRANSMISSION SLIPS AND SHUDDERS WHEN IN REVERSE ON EVEN A SLIGHT INCLINE AND SOMETIMES EVEN ON LEVEL GROUND. ON STEEPER UPHILL GRADE IT IS VERY HARD, ALMOST IMPOSSIBLE TO REVERSE. I TOOK IT TO THE DEALER. THEY SAID THEY FOUND NO PROBLEM AND TESTS SHOWED EVERYTHING ACCORDING TO SPEC. (IT WOULD BE TRUE IF TESTING REVERSE ON A FLAT SURFACE). ALSO, MOST OCCURRENCES I HAVE EXPERIENCED HAVE BEEN JUST AFTER STARTING THE VEHICLE (WHEN PARTS / FLUID ARE COLD). THE PROBLEM IS A SAFETY ISSUE BECAUSE THE DRIVER MAY HAVE TO ACCELERATE MORE AGGRESSIVELY IN REVERSE IN ORDER TO MOVE THE VEHICLE (UNSAFE SPEED IN PARKING LOT OR WHEN BACKING ONTO A ROADWAY). I AM CONCERNED THE PROBLEM WILL BE IGNORED UNTIL AFTER THE POWERTRAIN WARRANTY HAS EXPIRED. *TR

RECEIVED RECALL NOTICE FROM CHRYSLER CORP. FOR CONTROL SWITCH ON DRIVER'S ARMREST FOR REAR VENT WINDOWS, WARNING THAT THE SWITCH MIGHT MALFUNCTION AND START FIRE. I TOOK CAR TO DEALER AS RECOMMENDED FOR DISCONNECTION OF SWITCH AND WAS INFORMED THAT REPLACEMENT SWITCH WAS NOT CURRENTLY AVAILABLE BUT I WOULD BE INFORMED WHEN REPLACEMENTS WERE RECEIVED BY DEALER. SINCE THEN I HAVE NOT RECEIVED NOTICE OF REPLACEMENT AVAILABILITY AND WHEN I CONTACTED DEALER THEY SAID THEY HAD NOT YET RECEIVED REPLACEMENT PART. SINCE 8 OR 9 MONTHS HAVE NOW TRANSPIRED SINCE I COULD USE MY REAR VENT WINDOWS I AM VERY DISAPPOINTED. THIS SEEMS TO BE AN UNUSUALLY LONG DELAY TO REPLACE A RELATIVELY SIMPLE COMPONENT THAT REQUIRES LESS THAN 5 MINUTES TO REMOVE AND REPLACE! *TR

BLIND SPOT MONITORING SYSTEM (BSMS) MALFUNCTIONED AT LESS THAN 54,000 MILES AND 4 YEARS OF DRIVING. DEALER QUOTED COST TO REPAIR EXCEEDS $1100 PER SIDE. SYSTEM HAS BEEN DEACTIVATED AS THE INFORMATION SYSTEM DID NOT SEEM TO FUNCTION PROPERLY WITH THE BSMS TURNED ON. *TR

TL*THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND SEVERAL ATTEMPTS HAD TO BE MADE BEFORE IT WOULD START. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.