2012 CHRYSLER TOWN AND COUNTRY Complaints

I LEASED A NEW VAN ON 5/10/12. IN THE SUMMER OF 2013 I WAS INFORMED BY INDEPENDENT TIRE COMPANY THAT MY TIRES WERE IN VERY BAD SHAPE, AND I WAS GOING TO NEED NEW ONES. I CONTACTED DEALERSHIP BECAUSE TIRES SHOULD NOT HAVE TO BE REPLACED AFTER 18,000 MILES. I WAS TOLD TO BRING VEHICLE IN AND THEY WOULD CHECK IT OUT. UNFORTUNATELY, I WORK FULL TIME AND WAS NOT ABLE TO TAKE CAR IN WITHOUT A LOANER VEHICLE (WHICH THEY WOULD NOT PROVIDE). WHEN WINTER HIT, THE TIRE ISSUE BECAME VERY NOTICEABLE, AS MY VEHICLE HAS NO TRACTION WHATSOEVER. WHEN I TOOK IT IN FOR AN OIL CHANGE I SPOKE WITH THE SERVICE GUY ABOUT IT. HE ENCOURAGED ME TO BRING IT IN AS SOON AS MY SCHEDULE ALLOWED IT. IN THE MEANTIME, I DID RESEARCH ON THESE TIRES AND FOUND MANY STORIES OF ABNORMAL WEAR AT A FRACTION OF THE LIFESPAN OF THE TIRE. I CONTACTED THE SERVICE DEPARTMENT AND WAS TOLD THEY WOULD NOT WARRANTY THE TIRES BECAUSE TIRES ARE EXCLUDED. MY NEIGHBOR HAD THE SAME PROBLEM WITH HIS TIRES AFTER 17,000 AND THE DEALERSHIP TOLD HIM THAT THEY WERE AWARE OF THE TIRES, BUT TO REPLACE THEM ON SO MANY VEHICLES WOULD BE TOO EXPENSIVE. *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY EQUIPPED WITH KUMHO SOLUS KH25 TIRES, SIZE 235-60 R16. THE CONTACT STATED THAT THE FRONT TIRES WERE CRACKED IN THE TREAD. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 25,500. THE DOT AND VIN WAS UNAVAILABLE.

THE BRAKE LIGHTS ON THE DRIVERS SIDE FAILED. THESE LIGHTS ARE LED LIGHTS AND MEANT TO LAST THE LIFE OF THE VEHICLE. THEY CANNOT BE CHANGED LIKE A STANDARD BRAKE LIGHT. THIS IS A SAFETY HAZARD WHEN STOPPING OR DRIVING AT NIGHT. *TR

I WORK AT A USED CAR DEALERSHIP WE HAVE HAD 3 TOWN AND COUNTRY MINIVANS WITH A 3.6 LITER ENGINE WHERE THE FUEL FEED LINE COMES OFF THE FUEL RAIL WE HAVE CKD WITH CHRYSLER AND NO RECALLS YET. *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHENEVER ACCESSING THE POWER LIFTGATE WITH THE KEY FOB, THE DOOR WOULD CLOSE ABRUPTLY. THE CONTACT SUSTAINED A BRUISE TO THE RIGHT LEG BECAUSE OF THE DOOR FAILURE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V191000 (EQUIPMENT) HOWEVER, THE CONTACT'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, SMOKE EMITTED FROM THE DRIVER'S SIDE FRONT CONTROL PANEL. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE A THERMAL EVENT OCCURRED IN THE DOOR PANEL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. ...UPDATED 08/22/13 *BF

OUR VEHICLE IS EQUIPPED WITH POWER OPENING AND CLOSING SIDE DOORS. MY FIVE-YEAR-OLD SON WAS OUTSIDE THE CAR, LEANING AGAINST THE CAR WITH THE PASSENGER SIDE DOOR OPEN AND HIS HAND AGAINST THE B PILLAR. MY WIFE, NOT KNOWING WHERE HIS HAND WAS, STARTED THE DOOR CLOSING USING THE POWER FEATURE. THE DOOR CLOSED AND LATCHED COMPLETELY, CRUSHING TWO FINGERS OF MY SON'S HAND IN THE PROCESS. THANKFULLY, THERE WERE NO BROKEN BONES AND ONLY MINOR INJURY, BUT THE DOOR DID NOT HESITATE TO CLOSE WHATSOEVER DESPITE THE OBSTRUCTION. UPON RETURNING HOME FROM THE EMERGENCY ROOM, I TESTED THE ANTI-PINCH SENSOR ON THE DOOR AS IT CLOSED USING A BLOCK OF WOOD. THE FORCE EXERTED ON THE BLOCK WAS SIGNIFICANT ENOUGH THAT I HAD TROUBLE HOLDING ON TO THE BLOCK AND WAS SURPRISED AT THE AMOUNT OF PRESSURE EXERTED. THE DOOR DID EVENTUALLY REVERSE, BUT ONLY AFTER CRUSHING THE BLOCK OF WOOD TO A DEPTH OF APPROXIMATELY 1/8 INCH. THE OBSTRUCTION SENSORS ARE COMPLETELY INSUFFICIENT TO AVOID INJURY. *TR

MY HUSBAND AND I PURCHASED A 2012 CHRYSLER TOWN & COUNTRY TOURING VAN ON 8/4/2012 AT YOUR DEALERSHIP. VIN [XXX]. THIS IS OUR 6TH OR 7TH CHRYSLER/DODGE VAN. ON FEBRUARY 7, 2013 AS I WAS APPROACHING THE CVS DRUG STORE SIDE PARKING LOT IN PLYMOUTH WITH MY RIGHT FOOT ON THE BRAKE THE VAN SUDDENLY ACCELERATED AND WENT OVER THE SIDEWALK AND CONTACTED THE BUILDING. THE RESULT WAS SUBSTANTIAL DAMAGE TO THE FRONT END OF THE CAR, $5734.90 AND SOME CRACKED RIBS, BRUISED BREAST BONE AND WHIP LASH LIKE INJURY TO MY NECK. I WAS TAKEN TO THE EMERGENCY ROOM AT PLYMOUTH HOSPITAL BY THE PLYMOUTH FIRE & RESCUE. THEY TOOK X-RAYS AND A CT SCAN. THE PLYMOUTH POLICE INVESTIGATED THE ACCIDENT. THE CVS MANAGER SAID THERE WAS NO DAMAGE TO THE BUILDING. I AM VERY CONCERNED ABOUT WHAT HAPPENED. THIS ALL HAPPENED SO FAST. THE AIR BAGS DID NOT DEPLOY. I AM A GOOD SAFE DRIVER WITH NO MOVING VEHICLE VIOLATIONS. WE HAVE A 2007 CHRYSLER ASPEN PURCHASED NEW AT CARLSON MOTORS IN CONCORD AND A SIMILAR THING HAPPENED TO MY HUSBAND WHEN EXITING A STEEP DRIVEWAY ON WEST SHORE ROAD IN HEBRON. THE ASPEN SUDDENLY ACCELERATED FORWARD BUT SINCE HE WAS BRAKING TO GO DOWN THE STEEP DRIVEWAY, HE WAS ABLE TO STOP IT AND PUT IT INTO NEUTRAL. I FOLLOWED THE ASPEN MY HUSBAND WAS DRIVING DOWN I-93 TO CONCORD HOWEVER THE ASPEN ENGINE SUDDENLY QUIT JUST BEFORE THE SOUTHBOUND REST AREA. HE WAS ABLE TO MAKE IT INTO THE REST AREA AND CALLED FOR A TOW TRUCK TO FINISH THE TRIP TO CONCORD. CARLSON?S HAD THE CAR FOR 2 OR 3 DAYS AND SAID THEY REPLACED A COMPUTER COMPONENT UNDER THE ORIGINAL FACTORY WARRANTY. I AM VERY WORRIED THAT THERE IS SOMETHING THAT GOES WRONG WITH THE "FLY-BY-WIRE" ELECTRONIC ACCELERATOR ON THESE CARS. THINGS DO GO WRONG WITH COMPUTERS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE FAILURE WAS COULD NOT BE DIAGNOSED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME FAILURE BUT THE DEALER COULD NEVER DETERMINE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,279. UPDATED 5/17/13 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO 3 DIFFERENT DEALERS NONE OF WHICH WERE ABLE TO REPAIR THE FAILURE. UPDATED 06/3/2013 *JS