2013 CHRYSLER TOWN AND COUNTRY Complaints

RECALL WAS ISSUED IN MAY 2014 AND STILL TOLD NO PARTS AVAILABLE! CHRYSLER RECALL # NHTSA RECALL # RECALL DATE SAFETY DEFECT/NON COMPLIANCE DESCRIPTION AND SAFETY RISK REPAIR DESCRIPTION RECALL STATUS P25 14V-234 MAY 06, 2014 THE REAR QUARTER VENT WINDOW SWITCH ON YOUR VEHICLE MAY OVERHEAT IF EXPOSED TO LIQUID MOISTURE. AN OVERHEATED REAR QUARTER VENT WINDOW SWITCH MAY CAUSE A BURNING ODOR, SMOKE, OR A DRIVERS DOOR FIRE WITHOUT WARNING. THE REAR QUARTER VENT WINDOW SWITCH MUST BE REPLACED ON ALL INVOLVED VEHICLES. INCOMPLETE BUT REPAIR PARTS ARE NOT AVAILABLE. *JS

DRIVER AND FRONT PASSENGER AIR BAGS(SEAT HEADRESTS) EXPLODED AND SMACKED WITH SIGNIFICANT FORCE INTO THE BACK OF DRIVER AND FRONT PASSENGER HEADS CAUSING SEVERE HEADACHES. NO ACCIDENT, NO BRAKING, JUST DRIVING AT 50 MPH. WE HAVE ONLY 18000 MILES ON OUR VEHICLE. WHEN WE TOOK IT TO THE LOCAL CHRYSLER DEALER, AND AFTER THEY DID SOME RESEARCH FOR APPROXIMATELY AN 1 1/2 HOURS, THEY HAD NO IDEA WHAT HAD CAUSED BOTH HEADRESTS TO EXPLODE BUT THEY COULD NOT JUST BE RELOCKED BECAUSE THEY WERE SEVERELY DAMAGED AND WE COULD NOT DRIVE THE CAR. THEY TOLD US THAT WE WOULD BE WITHOUT OUR VEHICLE FOR AT LEAST THREE WEEKS. TOLD US WE WOULD HAVE TO GET A RENTAL CAR. PLEASE CONFIRM OTHER INCIDENTS OF THIS NATURE AND LET US KNOW WHAT REPAIRS WILL BE DONE AND IF THE CAR WILL BE SAFE TO DRIVE FOLLOWING THE REPAIRS. *TR

HEADREST SPLIT IN HALF AND SMACKED BOTH DRIVER AND FRONT PASSENGER IN THE BACK OF THE HEAD WITH SUBSTANTIAL AMOUNT OF FORCE WITHOUT WARNING. A DASH WARNING THEN CAME ON SAYING THAT AIR BAG HAD DEPLOYED. NEITHER OF THE FRONT AIRBAGS DEPLOYED. WE HAD NOT TOUCHED THE BRAKES, NOT HAD ANYONE HIT US, NOR DID WE HIT ANYONE/ANYTHING. WE WERE JUST DRIVING AT ABOUT 50 MPH WHEN THIS HAPPENED. CAUSED SEVERE HEADACHE AND BACK SPASM TO BOTH DRIVER AND FRONT PASSENGER. SCARY! MY HUSBAND JUST TOOK IT TO THE CHRYSLER DEALER BUT THEY HAD NO IDEA OF THE CAUSE. SINCE THERE WAS NO DAMAGE/ACCIDENT THEY JUST RELOCKED THE AIRBAGS. RATHER SCARY TO THINK THAT THIS MAY HAPPEN AGAIN AND MAY CAUSE AN ACCIDENT THE NEXT TIME. PLEASE CHECK FOR OTHER SUCK OCCURRENCES AND RESPOND BY LETTING ME KNOW IF THERE HAS BEEN A CAUSE FOUND AND HOW THIS PROBLEM MAY BE RECTIFIED SO THAT WE DON'T HAVE TO BE CONCERNED ABOUT IT HAPPENING AGAIN. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

I WAS TRAVELING AT 20 MPH AND TURNED RIGHT ONTO ANOTHER STREET. IN MID-TURN, THE ENGINE CUT OFF WITHOUT WARNING AND ALL POWER STEERING AND POWER BRAKES FAILED. I NEARLY MISSED A CAR ON THE CORNER AS THE CAR TURNED. BECAUSE I WAS UNABLE TO BRAKE, I AM NOT SURE HOW THE VAN STOPPED WITHOUT ANY RESPONSE FROM THE BRAKES. ONCE I CAME TO A STOP, I PUT THE CAR BACK INTO PARK AND RESTARTED THE CAR. WE BOUGHT THIS CAR NEW ON 2/13/2013 AND HAVE NOT HAD THIS PROBLEM BEFORE. WE DO SEE REPORTS OF MANY CHRYSLER TOWN AND COUNTRY VANS AND DODGE CARAVANS REPORTING THIS PROBLEM GOING BACK TO 1996, WITH SOME RECALLS ALONG THE WAY. IT APPEARS THAT THIS IS AN OLD ISSUE THAT HAS NOT BEEN PROPERLY ADDRESSED BY CHRYSLER. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/30/14*CN UPDATED 05/27/2015 *JS

?LAST MARCH I WAS DRIVING ON HIGHWAY IN RUSH HOUR, 60 ? 65 MPH. VAN SHUTS OFF, BREAKS DO NOT WORK, AND STEERING WHEEL IS LOCKED. ALL I COULD DO IS WAIT UNTIL THE VAN COASTED TO A STOP; I PUT IT IN PARK AND THEN STARTED IT BACK UP AGAIN IN ORDER TO EXIT THE EXPRESSWAY. ?TOOK THE VAN IN. THEY KEPT IT FOR OVER A WEEK AND THEN TOLD ME THAT THEY REPLACED SOMETHING WITH THE BRAKES AND NOW IT IS WORKING FINE. ?(11/04/14), I WAS ON VACATION IN OHIO. GOING 40 MPH AND THE SAME THING HAPPENED. AGAIN, I WAS LUCKY AND NO ACCIDENT. ?TOOK THE VAN TO NEAREST DEALERSHIP. THEY CHARGED ME $79 TO CHECK OUT THE CAR ? AND THEY DID NOT FIND ANYTHING. I WOULD HAVE THOUGHT THAT WOULD HAVE BEEN A COVERED CHARGE. ?CHRYSLER ?ESCALATED MY TICKET TO CORPORATE? AND THEY ALSO ASKED ME IF I FELT SAFE DRIVING MY VAN HOME. I DID NOT FEEL SAFE ? BUT REALLY DID NOT SEE A CHOICE BECAUSE ALL THE DEALERSHIP AND THE SURROUNDING CAR RENTAL PLACES HAD TO OFFER ME WAS A SMALL CAR AND I HAD 3 PEOPLE, LUGGAGE AND A WHEELCHAIR TO GET HOME. ?I DROVE SIDE ROADS HOME ? THE TOTAL TRIP TOOK ME AN ADDITIONAL 9 HOURS INSTEAD OF 4.5. (11/06/14) THE CAR SHUT DOWN AGAIN ON ME ? NO ONE WAS ON THE ROAD AT THE TIME. ?(11/07/14) RAY LAETHAM DEALERSHIP IN GROSSE POINTE, MICHIGAN. ?11/12/14 DEALERSHIP ASKED SEVERAL QUESTIONS ABOUT THE CAR AND SAID THE ENGINEERS AT CHRYSLER HAVE GIVEN THEM ADDITIONAL THINGS TO TRY ?11/14/14 DEALERSHIP TELLS ME I CAN PICK UP MY VAN. ENGINEERS HAVE DECIDED THAT IT MUST HAVE BEEN THE E85 GAS THAT I HAD BEEN USING "WHICH HAS BEEN KNOWN TO CAUSE PROBLEMS" EVEN THOUGH THAT IS THE GAS THAT I WAS TOLD TO USE. HOPEFULLY I WILL SURVIVE THE LAST 6 MONTHS OF MY LEASE. I HAVE A VAN THAT I CANNOT DRIVE MY FAMILY IN. *TR

TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM).THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.