1998 CHRYSLER TOWN AND COUNTRY Complaints

DT: CONSUMER OWNED CHRYSLER TOWN AND COUNTRY 1998 VAN. CONSUMER HAS A DOCUMENT THAT SHE RECEIVED FROM A CHRYSLER DEALER THAT DESCRIBED THE PROBLEM SHE WAS HAVING. IT WAS CUSTOMER SATISFACTION NOTIFICATION 771. STATING THE PROBLEM WAS RADIATOR FAN RELAY, AND THE NEED TO REPROGRAM THE POWER TRAIN CONTROL MODULE. VEHICLE OVERHEATS DUE TO THE RADIATOR RELAY FAN NOT WORKING. ENGINE LIGHT CAME ON. CONSUMER REPLACED THE RADIATOR RELAY FAN TWICE AND IT KEPT FAILING. CONSUMER TALKED TO MANUFACTURER, AND WAS TOLD THAT THEY WOULD NOT INCLUDE THIS VEHICLE IN THE CUSTOMER SATISFACTION PROGRAM DESCRIBED IN THE DOCUMENT THAT CONSUMER RECEIVED AT DEALER BECAUSE VEHICLE WAS MANUFACTURED TWO WEEKS AFTER THE VEHICLES INCLUDED IN THIS PROGRAM. CONSUMER WANTED TO HAVE VEHICLE FIXED BY CHRYSLER, AND IF THEY WILL PAY FOR WHAT WAS DESCRIBED IN DOCUMENT 771. THIS WAS NOT THE PROBLEM CONSUMER WAS WILLING TO PAY FOR SERVICE. CONSUMER DID NOT HAVE A DEALER BECAUSE THE DEALERSHIP CLOSED. *AK

DT: THE CONSUMER STATED WHEN IT RAINED, THE DRIVE BELT FELL OFF THE VEHICLE. TOOK VEHICLE TO A DEALERSHIP, WHO FIXED THE PROBLEM, BUT THEY COULD NOT TELL HER WHY THIS OCCURRED. THE DRIVE BELT WAS REPLACED APPROXIMATELY A MONTH AGO. THE TENSIONER WAS CHANGED, AND THIS DID NOT HELP THE BELT. THE VEHICLE IS IN THE SHOP AT THIS TIME , AND THE CONSUMER DOESN'T HAVE ANY INFORMATION WITH THE VIN ON IT.*AK

HEADLIGHT LENSES FOGGED TO THE POINT THAT THEY WON'T PASS INSPECTION. VISIBILITY IS VERY LIMITED. REPLACEMENT COST IS OUTRAGEOUS SINCE THE HEADLIGHT ITSELF WORKS AND ONLY THE LENS IS BAD. CANNOT JUST REPLACE THE LENS. COMPLETE RIPOFF BY CHRYSLER TO THE TUNE OF OVER $400.00 PER HEADLIGHT.

1998 CHRYSLER TOWN AND COUNTRY DEVELOPED PROBLEMS WITH THE TIE ROD AND THE RACK AND PINION SYSTEM. *MR THERE WAS BINDING AND POPPING WHEN TURNING THE STEERING WHEEL TO THE RIGHT. THE RACK AND PINION STEERING GEAR WAS REPLACED AND AN ALIGNMENT WAS PERFORMED. *SC *JB

1998 CHRYSLER TOWN AND COUNTRY SEAT LATCH BROKE.*MR....THE PASSENGER IN THE LEFT/CENTER ROW SEAT WAS NOT FASTENED TO THE FLOOR. UPON INSPECTION FOUND A PIECE OF A COIL SPRING ON THE FLOOR NEAR TO THE MOUNTING BRACKET LOCATED IN THE FLOOR. THE OTHER PART OF THE SPRING WAS STILL ATTACHED TO THE SEAT FASTENER MECHANISM.*AK

WHILE DRIVING IN RAIN OR SNOW OR OVER ANY TYPE OF PUDDLE THE SERPENTINE BELT SLIPPED OFF. DEALER STATED THERE WAS NOTHING THEY COULD DO. *AK *BF *NM

SPARE TIRE FELL FROM VEHICLE WHILE DRIVING. SINCE THEN, I HAVE NOTED OTHER CHRYSLER PRODUCTS THAT HAVE SPARE TIED IN PLACE WITH ROPE. I THEREFORE THINK THAT I AM NOT UNIQUE. EVENT OCCURED AT END OF DRIVEWAY. IF ON HIGHWAY, COULD HAVE BEEN VERY DANGEROUS.*AK

THE STRUT TOWERS IN THE CONSUMER'S 1998 CHRYSLER TOWN AND COUNTRY RUSTED. *NM THE LEFT STRUT SPECIFICALLY, HAD RUSTED. *SC *JB

FAILURE OF THE FLEX JOINT IN THE REAR EXHAUST MANIFOLD ON THE 3.8 LITER V6 ENGINE. CAUSING EXHAUST NOISE UNDER THE HOOD AND EXHAUST ENTERING THE CABIN AREA WHEN THE HEATER IS IN USE.

THE VEHICLE, A 1998 CHRYSLER TOWN AND COUNTRY MINIVAN, COMPLETELY LOST ALL POWER STEERING WHILE MY WIFE WAS DRIVING ON A HIGHWAY. FORTUNATELY, MY WIFE WAS ABLE TO EXIT THE HIGHWAY WITH THE VAN OVERHEATING WITHOUT DAMAGE OR INJURY. AS THIS IS THE SECOND TIME THAT POWER STEERING HAS BEEN LOST WHILE DRIVING WITHIN THE LAST THREE MONTHS, WE UNDERSTANDABLY ARE VERY CONCERNED ABOUT WHETHER OR NOT THIS PROBLEM IS CORRECTABLE AND IF THE VEHICLE CAN BE RENDERED SAFE. OUR MECHANIC PROVIDED ME WITH A SERVICE BULLETIN ISSUED BY CHRYSLER WHICH IDENTIFIES THE PROBLEM. FOR VANS FROM THE 1995-1999 MODEL YEARS, THE SERPENTINE BELT CAN SLIP OFF THE IDLER PULLEY WHEN THE VAN IS DRIVEN IN DEEP SNOW OR WATER. UNFORTUNATELY, THE SERVICE BULLETIN GIVES NO INDICATION OF WHAT CAUSES THIS PROBLEM. I DO NOT WANT ANYONE (EITHER IN MY FAMILY OR OUTSIDE IT) TO BE A FATALITY AS A RESULT OF THIS PROBLEM. WHILE MY MECHANIC CAN DO THE REPAIRS (LIKE HE DID THE LAST TIME), HE CAN GIVE ME NO ASSURANCE THAT THE PROBLEM WILL NOT OCCUR AGAIN. *AK