2002 CHRYSLER VOYAGER Complaints

TL* - THE CONTACT OWNS A 2002 CHRYSLER VOYAGER. THERE WAS SAFETY RECALL 04V386000 FOR THE VEHICLE. THE CONTACT WAS TOLD THAT THIS RECALL DID NOT APPLY TO THIS VEHICLE DUE TO THE VIN. HE BELIEVED THAT BECAUSE IT WAS THE SAME PROBLEM THAT FAILED IN THIS VEHICLE AND THE RECALL SHOULD APPLY. WHEN THE CONTACT TURNED THE STEERING WHEEL IT MADE A GROWLING NOISE, AND HE NOTICED THAT IT HAPPENED MOSTLY AT LOWER SPEEDS. WHEN HE ACCELERATED A LITTLE THE NOISE STOPPED. THE CONTACT STATED THAT THIS WAS AN EVERYDAY OCCURRENCE OVER A PERIOD OF MONTHS. THE NOISE WAS NOTICEABLY WORSE DURING THE WINTER. HE HEARD THIS SOUND AT 0-5 MPH AND 5-10 MPH. AT THE END OF JANUARY OR FEBRUARY 2007 HE HAD THE SAFETY RECALL REPAIRS DONE. THE FAILURE MILEAGE WAS 60,000, AND THE CURRENT MILEAGE WAS 63,700. *AK THE CONSUMER PROVIDED COPY OF INVOICE. UPDATE 4/25/07 *TR

I HAVE 2 ISSUES WITH MY 2002 CHRYSLER VOYAGER. THE FIRST IS THE AIR BAG LIGHT FLASHES ON AND OFF. I TOOK IT IN FOR SERVICE AND INFORMED THEM THAT I WAS AWARE OF THE RECALLS ON THE EARLY MODELS. THEY SAID THAT IT WAS NOT UNDER RECALL AND THAT WAS NOT THE PROBLEM. THEY SAID IT WAS FIXED AND ON MY WAY HOME FROM THE DEALER IT STARTED AGAIN. I TOOK IT BACK THE NEXT DAY AND THEY TOLD ME THAT IT WAS WHAT I SUSPECTED BUT IT WOULD COST ME MORE MONEY.(NOW MIND YOU I HAD TOLD THEM WHAT I THOUGHT THE PROBLEM WAS). THEREFORE IT IS NOT FIXED AND I WAS TOLD THAT AS LONG AS THE AIRBAG LIGHT WAS OFF IT WOULD DEPLOY IF IT IS ON IT WILL NOT. THE SECOND ISSUE IS THE RUST! THERE IS A HUGE RUST SPOT ON THE REAR HATCH AND MORE BUBBLES FORMING. THE HOOD IS RUSTING ALSO! *JB

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON ROUGH ROAD CONDITIONS, THERE WAS A BANGING NOISE COMING FROM UNDERNEATH THE VEHICLE. UPON INSPECTION BY A DEALER, IT WAS DETERMINED THE STABILIZER SWAY BAR LINKS AND BUSHINGS NEEDED TO BE REPLACED. AFTER THE REPAIR, THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. UPDATED 11/9/2006 - *NM

DT*: THE CONTACT STATED A WARNING LETTER RECEIVED NOTIFYING THAT MOISTURE FROM THE A/C DUCTS MIGHT ENTER INTO THE RADIO CAUSING A POSSIBLE LEFT REAR SPEAKER FIRE. THE SERVICE DEALER ATTEMPTED TO REMEDY THE SITUATION, BUT A SHORT DISABLED THE RADIO AND CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER 4 TIMES. THE MANUFACTURER WAS NOT NOTIFIED.*AK

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE LIGHT ILLUMINATED. THE VEHICLE STARTED TO JERK AND THEN STALLED. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THEY DETERMINED THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED AND REQUIRES FURTHER INSPECTION. THE MANUFACTURER WAS ALERTED.

DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM, BUT REPLACED THE PASSENGER SIDE SEATBELT IN AN ATTEMPT TO REPAIR. A WEEK LATER, THE AIRBAG LIGHT ILLUMINATED AGAIN AND THE DEALERSHIP WAS UNABLE TO DETERMINE A PROBLEM.

2002 VOYAGER REAR BRAKES FAILED. CONSUMER PULLED OUT OF PARKING LOT AND HEARD A LOUD BANG, CONSUMER THEN FELT LOSS OF CONTROL AND BRAKING DIFFICULTIES. *TS TWO DAYS LATER THE REAR BRAKE SYSTEM WAS REBUILT BY REPLACING THE PLATE - REAR DRUM BRAKE (2), SHOE KIT, CYLINDER, FLUID AND DRUM. THE CONSUMER REQUEST REIMBURSEMENT FOR THE REAR BRAKE SYSTEM BECAUSE THE CONSUMER FEELS THAT THE MANUFACTURER KNEW OF THE PROBLEM BUT FAILED TO NOTIFY HIM. THERE WAS A SERVICE BULLETIN FOR THIS PROBLEM 05-003-05. *NM

DT*: THE CONTACT STATED WHILE THE VEHICLE IS IN PARK WITHOUT THE KEYS IN THE IGNITION THE VEHICLE GEAR SHIFTER WOULD SHIFT TO ANY GEAR. THE VEHICLE HAS NOT BEEN TO A DEALER FOR INSPECTION OF THE ONGOING PROBLEM. THE MANUFACTURER HAS NOT BEEN ALERTED.

THE REAR BRAKES (BOTH) OF MY 2002 VOYAGER FAILED - WAS MAKING LOUD MECHANICAL NOISE, WHEN THE PARKING BRAKE IS RELEASED IT DID NOT RELEASE THE BRAKE (THE CAR WILL NOT MOVE FOR FEW MINUTES), MAKE LOUD NOISE WHILE BRAKING. THE DEALER TOLD ME ICE AND WATER GOT INSIDE THE BRAKE DRUMS AND FROZEN THE PADS, EVENTUALLY THE WHOLE BRAKE SYSTEM FAILED. THERE IS SERVICE BULLETIN #05-003-05 WHICH EXACTLY DESCRIBED THE PROBLEM AND HOW TO FIX IT. THE PLATE-REAR DRUM BRAKE (2), SHOE KIT, CYLINDER, FLUID, AND DRUMS WERE REPLACED AT A COST OF $627.16 INCLUDING LABOR AND TAXES. I BELIEVE THIS PROBLEM SHOULD BE CONSIDERED SERIOUS AND BE A 'RECALL' SO THAT THE PROBLEM IS FIXED FREE OF CHARGE TO THE CUSTOMER. I CALLED CHRYSLER AT 800 992 1997 TO CLAIM REIMBURSEMENT FOR THE REPAIR WORK. THE CHRYSLER AGENT TOLD ME THAT THE VEHICLE IS OUT OF WARRANTY FOR A LONG TIME THERE WILL NOT BE ANY ASSISTANCE. *JB

THE "CLOCK SPRING" (PART OF THE AIR BAG SYSTEM), HAS FAILED TWICE IN 46,000 MILES. THE VEHICLE HAS NEVER BEEN IN ANY TYPE OF ACCIDENT, OR SUSTAINED ANY TYPE OF DAMAGE (IE, WATER RELATED DAMAGE). THE FIRST FAILURE WAS REPAIRED UNDER WARRANTY, THE SECOND REPAIR THE DEALER CHARGED FOR. AS THIS IS A SAFETY FUNCTION, AND THE OCCUPANTS ARE EXPOSED TO RISK DURING FAILURE, I BELIEVE TWO FAILURES IN 46,000 MILES IS UNACCEPTABLE AND IS A DESIGN OR MANUFACTURING DEFECT. I REQUEST THAT THE NHTSA INITIATE AN INVESTIGATION, AND IF THIS DEFECT IS PREVALENT, ISSUE A RECALL NOTICE. *JB