COLLINS Complaints

HOW CAN FIRESTONE SELL TIRES BUT NOT PROVIDE CUSTOMERS WITH FORMS TO MAIL IN, ALL THEY DO IS TYPE THE DOT NUMBER ON THE INVOICE AT TIME OF SALE. *TR

VIN: [XXX]. DATE: 10NOV04. VEHICLE: 1999 JEEP WRANGLER SAHARA. PROBLEM: WHEN I REMOVED THE WINDSHIELD FRAME TO REPAIR A CRACKED WINDSHIELD I DISCOVERED THAT THE PASSENGER SIDE WINDSHIELD FRAME MOUNTING BRACKET WAS NOT PROPERLY MOUNTED/WELDED/SEALED IN PLACE LIKE THE DRIVER'S SIDE ONE WAS. THE BRACKET FELL BACK INSIDE THE WINDSHIELD FRAME AND IS NOW IRREPARABLE. I CALLED CHRYSLER TWICE TO COMPLAIN AND REMEDY THE SITUATION AT 800-992-1997, BUT BOTH KATHY AND ROBERT REFUSED TO HELP ME THEN HUNG UP ON ME, WHEN I ASKED TO SPEAK TO A SUPERVISOR. *JB UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CONSUMER WAS TRAVELING ON THE FREEWAY WHEN THE RIGHT TIRE EXPLODED. ONCE AGAIN CONSUMER WAS IN MOTION AND THE RIGHT TIRE EXPLODED. BOTH OF THE TIRES WERE GOODYEAR MARATHON RADIALS. CONSUMER PURCHASED TWO NEW CARLYLE TIRES AND SHORTLY AFTER THE LEFT TIRE BLEW UP. CONSUMER FEELS THE TIRES RECOMMENDED FOR THIS VEHICLE, ARE NOT CAPABLE OF HOLDING THE WEIGHT. CONSUMER REQUESTS ASSISTANCE TO DETERMINE A WORKABLE SOLUTION TO THIS PROBLEM. *JG

TRAILER WOULD SWAY, CAUSING THE TIRE TO BREAK OFF AND THE AXLE IS IN THE WRONG PLACE. LL THE WEIGHT IS AT THE REAR OF THE VEHICLE. DEALER CAN'T DETERMINE THE PROBLEM. *AK

WOODEN CHASSIS IS ATTACHED TO THE FRAME WITH A SMALL (1/4") SELF TAPPING SCREWS, AFTER A FEW MONTHS ON THE ROAD THEY BEGIN TO SHEAR OFF, THE WHOLE FRONT END OF THE 5TH WHEEL CHASSIS WAS NOT ATTACHED TO THE FRAME AND WAS MOVING UP AND DOWN 2 TO 3 INCHES WHICH LOOKED LIKE THE PIN BOX WAS MOVING, REMOVE LOWER PENELS ENDER OVERHEAD SECTION OF FIFTH WHEEL REPAIR FRAME OF TRAILER TO SIDE WALL.