CRUISER Complaints

We were connecting the camper to our vehicle and saw smoke coming up from below the front of the camper near the master bedroom. We were able to break through a plastic sheet and pull out wires that had been crushed between the frame of the camper and the chassis. The frame was set directly on top of the wires and the wires had grounded to the frame of the chassis, wearing down the protective cover of the wiring. The wires caught fire and started smoking in the compartment below the storage/master bedroom.

My family took a trip from Colorado to Yellowstone National Park in Wyoming. I began feeling a strange sway in the trailer about half-way through Grand Tetons National Park. When we arrived at our campground in Yellowstone, I noticed that I was unable to level the camper properly and began looking at potential causes. The I-Beam type frame broke at and around where the rear axle mount shackle is welded to the frame. The frame itself is what broke, and not the welds of the shackle. I have been trying to work with the dealership that I purchased the camper-trailer form in 2021, since August of 2023, but the manufacturer of the camper (Heartland) and the manufacturer of the frame and axles (Lippert) have so far refused to honor the 3 year structural warranty. Multiple RV owner forums have discussed and provided photos of very similar as well as identical issues involving Lippert RV Frames and Heartland Trailers dating back to 2019/2020. Several of those forums suggest that everyone experiencing the problems should file a complaint with the NTSB.

Our brand new Cruiser RV that we bought in August of 2021, came equipped with Trailer King RST+ 235 / 80 R 16 from factory. Before starting our journey back to New Mexico from Florida, I aired up our trailer tires to the Manufacture recommended spec of 80 PSI. Our RV and tires were less than 1 year old when we had a tire blowout outside of Lubbock, TX on June 7th, 2022. I called the manufacturer on February 7th, 2023. The representative was defensive and required the tire to be sent in for them to confirm of a manufacture defect before approving a warranty claim. I have read numerous reports online of very similar instances of this same brand of tire blowing out and causing great damage to the RV. I plead the NHTSA to look into these dangerous tires and removing them from the US market. They are a danger to everyone on the road.