1999 DODGE DURANGO Complaints

FRONT UPPER AND LOWER BALL JOINT FAILURE. CAUSING VEHICLE TO BE UNCONTROLLABLE AT FREEWAY SPEEDS. FIXED BEFORE COMPLETE FAILURE OF BALL JOINT AT 64,000 MILES. FIXED ON 11-21-03. BEGINNING AT 26000 MILES I COMPLAINED TO THE DEALERSHIP AND BROUGHT THE VEHICLE IN TO BE INSPECTED AND FIXED DUE TO A SEVERE CLUNKING AND POPPING SOUND IN THE FRONT END OF THE VEHICLE. A FRIEND SUGGESTED BALL JOINTS AS THE PROBLEM AND CHRYSLER SAID THAT WASN'T THE PROBLEM. THE REPLACED MANY FRONT END AND STEERING COMPONENTS OVER THE COURSE OF 4 VISITS. THE NOISES AND UNSTABILITY OF THE VEHICLE STOPPED WHEN I HAD THE BALL JOINTS REPLACED AT PRECISION AUTO SERVICE. *AK

I BOUGHT A USED 99 DURANGO IN AUGUST AND FOUND BAD TIRES, AND WHEN I REPLACED THE LEFT FRONT, MY TIRE DEALER COULD NOT ALIGN THE FRONT END, DUE TO BAD BALL JOINTS. ON 24 SEPT THE DEALER REPLACED CONTROL ARM AND BALL JOINTS ON LEFT FRONT, AND ALSO THE RIGHT FRONT AT NO COST TO ME. ACCORDING TO MY TIRE DEALER THE RIGHT FRONT DID NOT SEEM BAD. NEW TIRES WERE MY EXPENSE,AND THE DEALER DID NOT BOTHER TO TELL ME THESE VEHICLES WERE UNDER INVESTIGATION. I BELIEVE DEFECTS SHOULD BE REVEALED BEFORE THEY CAN SELL THESE DANGEROUS SUV'S. *LA

1999 DODGE DURANGO HAS 48,000 MILES AFTER GETTING A FRONT-END ALIGNMENT THE MECHANIC FOUND THAT THE (2) UPPER AND (2) LOWER BALL JOINTS (DRIVER AND PASSENGER SIDE) ARE LOOSE. THE VEHICLE HAS ONLY 48,000 MILES. IT NEEDS TO BE REPLACED AND WHEN I'VE CALLED THE DEALERSHIP THEY MENTIONED THAT IT HAS NOT BEEN RECALLED FOR THIS SPECIFIC PROBLEM. *LA

I OWN A 1999 DODGE DURANGO AND THE WHEEL BEARINGS JUST COLLAPSED ON IT. IT COLLAPSED ON THE HIGHWAY AND MY WIFE DIDN'T LOOSE CONTROL BUT IT DID ALMOST CAUSE HER TO HAVE A ACCIDENT. SHE WAS ABLE TO GET IT SAFELY OFF THE HIGHWAY. IT HAS BEEN DIAGNOSED AND TO THE TUNE OF $1800.00 FOR REPAIR TO THE FRONT END BECAUSE OF THIS DAMAGE CAUSED DAMAGE TO OTHER FRONT END PARTS. *LA

THE UPPER BALL JOINTS FAILED PREMATURELY, WHILE DRIVING. THE VEHICLE WAS TAKEN VEHICLE TO THE DEALERSHIP. *JB

THE PASSENGER SIDE UPPER BALL JOINT FAILED AT 49000 MILES. THE INSPECTION AND REPAIR WAS PERFORMED BY A DODGE DEALER. LUCKILY, THERE WAS NOT AN ACCIDENT INVOLVED BUT THE PROBLEM WAS ORIGINALLY NOTICED WHEN DRIVING DUE TO THE FRONT RIGHT WHEEL MOVING ABNORMALLY WHEN MAKING TURNS WHILE DRIVING. *LA

CONSUMER STATED THE FRONT TIRES WERE UNABLE TO BE ALIGNED BECAUSE THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK THE FRONT END WAS UNABLE TO BE ALIGNED DUE TO PREMATURE WEAR OF THE FRONT BALL JOINTS. *SCC *JB

DRIVER'S SIDE SEAT BELT RETRACTOR MALFUNCTIONED. RECALL 01V119000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT COVERED UNDER THE RECALL DUE TO VIN. *AK

PE 03-032, FRONT SUSPENSION/UPPER BALL JOINT FAILURE: CONSUMER TOOK VEHICLE TO THE REPAIR SHOP FOR A FRONT END ALIGNMENT. THE MECHANIC INFORMED CONSUMER THAT THE UPPER BALL JOINTS WORE OUT. *AK

MY 99 DURANGO HAS A DEFECTIVE ENGINE! MY OIL PRESSURE GAUGE DROPPED TO ZERO WHILE DRIVING ON THE EXPRESSWAY SO I PULLED OFF AND LET THE MOTOR COOL DOWN AND CHECKED THE OIL. AFTER LETTING THE ENGINE COOL OFF FOR A WHILE I PRECEDED HOME. AFTER ABOUT 10 MILES BACK ON THE ROAD THE CHECK GAUGES LIGHT CAME ON, THE OIL PRESSURE HAD DROPPED TO ZERO AGAIN, AND I COULD FEEL THE TRUCK SLOWING DOWN WITHOUT LETTING OFF THE GAS. I PULLED OFF THE NEXT EXIT AND THE MOTOR KNOCKING LIKE SOMEONE WAS SLAMMING A HAMMER ON THE HEADS. THE DEALER SAID TO HAVE IT TOWED IN SO THEY COULD LOOK AT IT. AFTER 2 DAYS THE DEALER CALLED ME BACK AND SAID I NEEDED A NEW LONG BLOCK. I AND ASKED HOW A MOTOR WITH ONLY 50,000 MILES ON IT COULD NEED A NEW BLOCK. THE DEALER'S RESPONSE WAS THE ENGINE HAD SOME SLUDGE IN THE OIL AND IN HIS OPINION THOUGHT IT WAS DUE TO LACK OF MAINTENANCE. IT TOOK EVERYTHING I HAD TO KEEP FROM GOING OFF ON THIS GUY FOR ACCUSING ME OF NOT MAINTAINING MY $30,000 TRUCK! I DO THE OIL CHANGES, AIR FILTER, AND FLUID LEVEL MAINTENANCE MYSELF BECAUSE I DON'T TRUST SOME OF THESE GUYS THAT WORK AT THESE DEALERS. IT'S MY $30,000 THAT'S WHY I DO MY OWN MAINTENANCE! I CALLED CHRYSLER'S 800 HELP LINE AND EXPLAINED WHAT HAPPENED TO THE GUY WHO TOOK MY CALL. HE LISTENED, BUT SOUNDED VERY UN-INTERESTED AS HE ASKED A FEW QUESTIONS, PUT ME ON HOLD AS HE CALLED THE DEALER WHERE MY VEHICLE WAS. AFTER 15-20 MINUTES HE CAME BACK ON THE LINE AND SAID HE WAS SORRY, BUT THERE WAS NOTHING HE, NOR CHRYSLER COULD DO TO HELP ME BECAUSE THE DEALER TOLD HIM THAT HE THOUGHT IT WAS DUE TO LACK OF MAINTENANCE. MY WIFE CALLED CHRYSLER LATER AND SHE EXPLAINED THE STORY TO THE LADY THAT TOOK HER CALL. HER RESPONSE TO MY WIFE WAS THIS: "IF YOU CAN PRODUCE RECEIPTS FOR ALL THE MAINTENANCE MAYBE WE WILL CHANGE OUR MINDS." MY WIFE TOLD THE LADY I DO ALL THE MAINTENANCE, NO OTHER SERVICE SHOP, AND SHE TOLD MY WIFE THAT OWNERS THAT DO THEIR OWN OIL CHANGES ARE NOT DODGE CERTIFIED MECHANICS. *LA