1999 DODGE DURANGO Complaints

1999 DODGE DURANGO (PURCHASED FROM FAMILY FORD, WATERBURY CONNECTICUT) FRONT END COMPLETLY WORN OUT. 89,000 MILES. I REALIZE THIS IS A VEHICLE WITH MANY MILES ON IT BUT I HAVE NEVER HAD A WHOLE FRONT END WORN OUT UNDER 100,000 MILES, EVER! MY WARRANTY WILL NOT COVER IT BECAUSE THEY SAY IT NEEDS TO BREAK FIRST???? WHY DIDNT THE FORD DEALER TELL ME THAT??? OH! I FORGOT, THE REAR DRIVESHAFT UV JOINT FAILED AND WAS REPLACED WEEK OF 10/20/03.*AK

HAD TO REPLACE BOTH UPPER AND LOWER BALL JOINTS ON MY 1999 DODGE DURANGO ALONG WITH WORN OUT TIE RODS ON BOTH SIDES. THE TRUCK ATE THROUGH MY TIRES IN LESS THEN 26,000 MILES AND WHEN I WENT TO GET AN ALIGNMENT DONE THEY TOLD ME NOT TO DRIVE THE VEHICLE UNTIL THE REPAIR HAS BEEN REPLACED. THIS WAS MY FAMILY VEHICLE WITH TWO KIDS AND MY WIFE WHO TYPICALLY DRIVES IT. KNOW AFTER 909 DOLLARS FOR THE REPAIR I SAW A REPORT ON CBS CONCERNING THIS ISSUE. I WANT TO KNOW HOW TO GET INVOLVED WITH THIS SUIT. THIS IS NOT ACCEPTABLE FROM MY PROFESSIONAL OPINION.*AK

WITH 35000 MILES ON MY 1999 DODGE DURANGO I WAS TOLD BY THE DEALER THAT MY UPPER BALL JOINTS ARE BAD. FRONT END MAKING ALL KINDS OF BAD NOISES. DEALER TOLD ME TO HOLD OFF WITH THE REPAIRS BECAUSE THERE WAS WORD THAT A RECALL WAS COMING OUT TO ADDRESS THE PROBLEM. THAT WAS 2 MONTHS AGO,NO WORD OF A RECALL YET. AFTER READING SOME OTHER COMPLAINTS SOUNDS LIKE MY PROBLEM COULD BE MORE THAN JUST BALL JOINTS. *LA

MY 1999 DODGE DURANGO AFTER 50,000 MILES MUST HAVE ALL THE BALL JOINT AND TIE RODS REPLACED. THEY COULD BREAK ANY TIME AND NEED TO BE REPLACED. *LA

I PURCHASED MY DURANGO (USED) IN JUNE OF 2003 WITH 30,500 MILES--IN JULY I NEEDED THE LOWER BALL JOINTS REPLACED. IN AUGUST THE SHOCKS HAD TO BE REPLACED AND IN OCTOBER THE UPPER BALL JOINTS NEEDED TO BE REPLACED. I DON'T THINK I WILL A. BUY ANOTHER DODGE OR B. BUY A USED CAR. I AM AFRAID TO DRIVE IT ESPECIALLY AFTER READING ALL THE HORRORS OF OTHER OWNERS... *LA

BOTH LOWER BALL JOINTS NEED TO BE REPLACED. VEHICLE HAD VERY LOW MILEAGE FOR THIS KIND OF PROBLEM. WARRANTY EXPIRED. *AK CONSUMER WAS ADVISED THE UPPER BALL JOINTS SHOW SOME WEAR BUT NOT A REPAIRABLE STAGE. VEHICLE BEGAN PULLING TO THE RIGHT FOR NO REASON. VEHICLE WAS TAKEN TO A MECHANIC WHOM STATED THE BALL JOINTS WERE SO BAD AN ALIGNMENT COULDN'T BE DONE. THE CONSUMER TOOK THE VEHICLE TO HIS MECHANIC FOR A SECOND OPINION. HIS MECHANIC CONFIRMED THE SAME THING. CONSUMER WAS INFORMED THAT THE BALL JOINTS WERE REDESIGNED BECAUSE OF THIS REASON. TO MAKE SURE THE REDESIGNED PARTS WERE USED, THE CONSUMER TOOK VEHICLE TO THE DEALER. *PH *JB

THE ELECTRICAL DOOR LOCK WILL LOCK WITHOUT WARNING. WHEN CLOSING THE DOOR VEHICLE WOULD STILL BE ON WITH KEY IN IGNITION. *AK

VEHICLE WAS TAKEN FOR A ROUTING INSPECTION, AND INSPECTOR NOTICED THAT ALL FOUR BALL JOINTS FELLED PREMATURELY. *AK

I PURCHASED A 1999 DODGE DURANGO AT BERTERA DODGE IN WESTFIELD, MA IN JUNE 1999. A YEAR AFTER, THE VEHICLE FAILED THE MA. STATE SAFETY INSPECTION DUE TO LOOSE UPPER BALL JOINTS. BERTERA DODGE REPLACED THEM UNDER WARRANTY. IN JUNE 2001, THE VEHICLE AGAIN FAILED THE MA. STATE SAFETY INSPECTION. BERTERA DODGE AND CHRYSLER CORP. BOTH REFUSED TO REPLACE THE FAULTY UPPER BALL JOINTS, AND I WAS FORCED TO PAY FOR THE REPAIRS MYSELF. IN SEPT. 2003, THE VEHICLE FAILED THE MA STATE SAFETY INSPECTION FOR A THIRD TIME FOR THE SAME REASON - FAULTY UPPER BALL JOINTS. AGAIN BOTH BERTERA DODGE AND CHRYSLER CUSTOMER SERVICE REFUSED TO HELP ME. BY THIS TIME, I HAD SEEN AN ARTICLE IN MY LOCAL PAPER ABOUT THE NHTSA INVESTIGATION, WHICH I SHOWED TO THE DEALER, AND ASKED CUSTOMER SERVICE ABOUT. THEY TOLD ME THAT IT WAS MY PROBLEM AND THERE WAS NOTHING THEY WOULD DO ABOUT IT UNLESS THERE WAS A RECALL. SO AGAIN I WAS FORCED TO PAY FOR THE REPAIRS MYSELF IN ORDER TO PASS THE MA STATE SAFETY INSPECTION, SO THE VEHICLE COULD REMAIN ON THE ROAD. THE ONLY RESTITUTION I REQUESTED FROM CHRYSLER WAS TO BE REIMBURSED FOR MY COSTS. I WAS TOLD I WOULD GET NOTHING. *LA

THE BALL JOINT FAILED ON MY 1999 DODGE DURANGO RESULTING IN $2000.00 WORTH OF REPAIRS. *LA