1998 DODGE DURANGO Complaints

THE VEHICLE WAS TAKEN TO THE DEALER FOR AN ALIGNMENT, AND MECHANIC DETERMINED THAT THE LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO DEFECTIVE PARTS. *AK MANUFACTURER NOTIFIED. *TT

WHILE DRIVING AT 35 MPH A GRINDING/POPPING NOISE CAME FROM THE FRONT LEFT END OF THE VEHICLE. CONSUMER PULLED OVER TO INSPECT THE NOISE, AND NOTICED THE LEFT FRONT TIRE HAD CAME OFF. THE TIRE WAS TURNED OUTWARD AND HANGING. VEHICLE WAS TOWED TO THE DEALERSHIP, WHO INDICATED THAT A BEARING WAS NEEDED. ALSO, BOTH UPPER AND LOWER BALL JOINTS WERE DEFECTIVE, AND NEEDED TO BE REPLACED. *AK *TT

REPLACED UPPER BALL JOINTS AGAIN,FIRST WAS ON 7/7/03 39,414 MILES ON MY 1998 DODGE DURANGO,NOW AGAIN 3/25/04 45,452 MILES 1ST TIME WAS UNDER WARRANTY ,NOW OUT OF WARRANTY IT COST ME 853.23 WILL I HAVE TO HAVE THEM REPLACED AGAIN @6K MILES, WE WERE NEVER TOLD THERE MAY BE A DEFECT AND TO BE CAUTIOUS. *AK THE CONSUMER DOESN'T UNDERSTAND WHY HIS VEHICLE IS BEING OMITTED FROM THE BALL JOINT RECALL. *NM

KNOCKING IN THE FRONT OF THE VEHICLE CAUSING THE TRUCK TO BECOME OUT OF ALIGNMENT. I BROUGHT IT IN TO HAVE IT CHECKED AND THEY SAID THAT I NEED TO HAVE THE BALL JOINTS TO BE REPLACED AND THAT THERE WAS A RECALL ON THIS VEHICLE FOR THIS EXACT SITUATION. I BROUGHT IT TO ALEXANDER DODGE IN FRANKLIN, TN AND THEY SAID THAT THE DEFECT DOES NOT APPLY TO MY VEHICLE BECAUSE OF THE YEAR, WHICH I FIND IT HARD TO BELIEVE THAT THE RECALL ONLY APPLIES TO 1999 AND AFTER WHEN MY VEHICLE IS A 98 AND I FIND IT HATRD TO BELIEVE THAT THE SAME PROBLEM DID NOT OCCUR TO A VEHICLE MADE THE PREVIOUS YEAR UNLESS THEY HAD CHANGED MANUFACTURERS IN BETWEEN. *AK

RELATING TO NHTSA ACTION NUMBER : EA03023: I OWN A 1998 DURANGO WITH THE EXACT SAME CONDITIONS. I HAVE SPENT $1000 TO FIX ONE SIDE OF THE FRONT END (HUB ASSEMBLY, BALL JOINTS, CONTROL ARMS, TIE ROD ENDS - IT ALL HAD TO BE REPLACED) AND NEED TO COME UP WITH ANOTHER $1000 TO FIX EVERYTHING ON THE OTHER SIDE. WHY IS THE RECALL ONLY FOR 2000-2003 MODEL YEARS? THE PROBLEM IS REPORTED FOR MODEL YEARS 98 AND 99 - MY SEARCH ON THE NHTSA WEBSITE WAS FOR 1998 MODEL YEAR ISSUES AND THIS ISSUE IS LISTED AS A PROBLEM FOR 1998, ALTHOUGH MOST COMPLAINTS SEEM TO COME FROM MY 2000-2003 OWNERS, THAT'S NOT A REASON TO NOT FIX THE SAME EXACT PROBLEM THAT AFFECTS MY MODEL YEAR.*AK

THE CONSUMERS 1998 DURANGO NEEDED BOTH FRONT AND REAR UPPER AND LOWER BALL JOINT REPLACEMENT . *BF THE CONSUMER EXPERIENCED A SPIN OUT ACCIDENT DUE TO FRONT END INSTABILITY AND BAD TIE ROD ENDS. THE CONSUMER SUGGESTED THAT THE FRONT TIRES WORE OUT IN ONE YEAR. *SC

THE CONSUMER EXPERIENCED A BALL JOINT PROBLEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT ONLY THE 2000 THROUGH 2003 VEHICLES WERE BEING RECALLED. *AK THE RIGHT PASSENGER RIGHT SIDE LOWER AND UPPER BALL JOINTS WERE EXTREMELY LOOSE, MORE THAN THE LEFT SIDE. *SC *JB

WHILE DRIVING 55 MPH VEHICLE JERKED AND VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BOTH FRONTAL UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED, AND REPLACED IT. HOWEVER, THE PROBLEM RECURRED, AND THE UPPER AND LOWER BALL JOINTS WERE REPLACED AGAIN. *AK *NM

VEHICLE EXPERIENCED PROBLEMS WITH THE UPPER BALL JOINTS. THE WHEELS APPEARED TO BE COMING OFF. OWNER HAD THE VEHICLE LOOKED AT BY AN INDEPENDENT MECHANIC SHOP, AND IT WAS DIAGNOSED AS DEFECTIVE BALL JOINTS. *AK

EVENTS LEADING UP TO FAILURE: 1.) NOISE EMINATING FROM THE FRONT OF THE VEHICLE ? CLUNKING, SQUEAKING; 2.) LOOSE STEERING ASSOCIATED WITH CLUNKING; .) WANDERING AT SPEED. *AK FAILURE AND CONSEQUENCES: 1.) PRIOR TO COMPLETE FAILURE THE VEHICLE WAS DIAGNOSED BY A LOCAL DEALER AS WORN LOWER BALL JOINTS, RIGHT INNER TIE ROD END, AND SWAY BAR BUSHINGS 2.) POSSIBLE CONSEQUENCES OF NOT DETERMINING THE PROBLEM PRIOR TO FAILURE ? UNSAFE OPERATION OR LIFE THREATENING ACCIDENT DUE TO STEERING FAILURE CORRECTION: 1.) REPLACED LOWER BOTH LOWER BALL JOINTS, SWAY BAR BUSHINGS, AND THE RIGHT INNER TIE ROD END ($777.78 PARTS AND LABOR) IN LIGHT OF RECENT RECALLS REGARDING BALL JOINTS OF 2000-2003 DODGE DAKOTAS AND DURANGOS, WE BELIEVE INVESTIGATION INTO EARLIER MODELS IS WARRANTED. EXTREMELY SIMILAR SYMPTOMS ARE EVIDENT ON THE EARLIER MODELS PRIOR TO 2000 LEADING US TO BELIEVE THE PROBLEM EXISTED PRIOR TO THE 2000 MODEL YEAR. GIVEN THIS VEHICLE WAS RARELY PLACED IN EXTREME CONDITIONS (OFF-ROAD MANEUVERS, ETC.), NEVER IN AN ACCIDENT, AND WITH THE MAJORITY OF THE TIME SPENT ON PAVED ROADS, FAILURE OF BALL JOINTS AND OTHER SUSPENSION COMPONENTS IN THE 50,000 TO 60,000 MILE RANGE IS PREMATURE. WE REQUEST AN INVESTIGATION INTO INCLUDING 1998-1999 DODGE DURANGOS INTO THE FORMAL BALL JOINT RECALL AS DETAILED FOR THE 2000-2003 MODELS.