1999 DODGE DURANGO Complaints

2 WEEKS AGO I HAD THE REAR BRAKES LOCK-UP UNDER LESS THAN MODERATE PRESSURE. THE DEALERSHIP ADJUSTED THE BRAKES AND CHARGED ME 35.00. THEN ON 5-15 THEY LOCKED-UP AGAIN WITH THE SAME AMOUNT OF BREAK PRESSURE. THERE IS VIRTUALLY NO WARNING EXCEPT THE BRAKE PEDAL IS A LITTLE STIFFER. AFTER THE BRAKES WERE ADJUSTED I DID NOTICE THAT MY MILEAGE INCREASED ALMOST 2MPG (SO IT'S OBVIOUS THEY MUST HAVE BEEN DRAGGGING) I CONTACTED CHRYSLER CUSTOMER SERVICE AND THEY SAID IT WAS A VEHICLE MAINTENCE PROBLEM. THE VEHICLE IS LESS THAN 2 YEARS OLD AND LESS THAN 16,000 MILES SO IT SHOULDN'T NEED ANY REAR BRAKE ADJUSTMENT. THE REAR ARE SELF ADJUSTING ANYWAY. I FEEL THAT THIS IS A MAJOR SAFETY CONCERN ESPECIALLY SINCE I TRANSPORT MY WIFE AND CHILD IN THIS VEHICLE. CHRYSLER SAID MY COMPLAINT WAS THE ONLY ONE WHICH I UNDERSTAND I MAY HAVE "LEMON" BRAKES ON MY VEHICLE. I COMMUTE ON THE CAPITAL BELTWAY EVERYDAY AND HAVE LOCKED-UP THE BRAKES AT AROUND 55 TO 60 MPH A FEW TIMES. I HOPE THIS ISSUE IS TAKEN SERIOUSLY BECAUSE MY WIFE IS AFRAID TO DRIVE THIS VEHICLE ANY LONGER. THANK YOU FOR YOUR TIME. PAUL D. ALLEN. *AK

WHEN DRIVING 65 MPH THE LEFT REAR GOODYEAR TIRES MODEL 31-1050R15 BLEWOUT, CAUSING POOR STEERING CONTROL. CONSUMER HAS CONTACTED THE DEALER. OWNER CONTACTED GOODYEAR, THEY REFUSED TO PAY FOR REPLACEMENTS, SO OWNER HAD TO PAY FOR THEM. *AK.ET.

NO DEPLOYMENT OF AIRBAG DURING A HEAD ON COLLISION WHICH CAUSED INJURIES TO CONSUMERS SPINE, ARMS, NECK AND HIP FROM HITTING THE STEERING WHEEL. NLM

WHILE DRIVING, ABS BRAKE AND AIR BAG LIGHTS WILL COME ON UNEXPECTEDLY. ALSO, CRUISE CONTROL WILL SHIFT SPEED. *AK

RECALL 99V342000/ FUEL TANK ATTACHMENT PARTS. CONSUMER RESPONDED TO RECALL NOTICE. CONTACTED DEALER FOR APPOINTMENT. PART WAS NOT IN SERVICE DEPARTMENT. CONSUMER SAID DEALER WAS RUDE. SHE TOLD CONSUMER THAT DIDN'T HAVE TIME TO GET INFORMATION AND TO CONTACT CONSUMER WHEN PART COMESIN & HUNG UP. *AK

RECALL NO. 99V342000 MFR NO. 842 SERVICE DEPARTMENT AT DEALER WAS RUDE TO CONSUMER; PART WASN'T GIVEN APPROX. SATISFACTORY ASSISTANT.

4- WHEEL DRIVE UNIT REMAINS IN 4W AFTER RETURNING TO 2 W DRIVE. DASH LIGHT GOES OUT.BUT IN ORDER TO RETURN TO 2W DRIVE VEHICLE MUST BE STOPPED AND IGNITION TURNED OFF. THIS OPERATION IS UNSAFE AND CONTRARY TO MANUAL INFORMATION. VEHICLE DID NOT RESPOND IN THIS MANNER WHEN NEW. *AK

INTERMITTENTLY WHILE DRIVING VEHICLE STALLS UNEXPECTEDLY. ALSO, LOSS OF POWER STEERING WHICH MAY CAUSE A CRASH. ABOUT 5 MINUTES LATER, VEHICLE WILL START UP AGAIN. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK

ON JANUARY 17, 2000, I WAS INVOLVED IN AN ACCIDENT WHEREAS MY VEHICLE REAR-ENDED A MERCURY COUGAR AT AN APPROXIMATE SPEED OF 35 MPH. THE IMPACT WAS SQUARE ON, MY VEHICLE FRONT END TO THEIR VEHICLE REAR END. MY VEHICLE SUSTAINED APPROXIMATELY 5,000.00 IN DAMAGE. I FILED AN INVESTIGATION WITH CHRYSLER AND THEY TOLD ME THAT THEY WOULD BE OUT TO INVESTIGATE THE VEHICLE WITHIN THREE DAYS. UNTIL THAT TIME, THE BODY SHOP WAS NOT TO TOUCH THE VEHICLE. AFTER ONE WEEK, THE BODY SHOP INFORMED ME THAT THE INVESTIGATOR NEVER SHOWED. WHEN I PHONED CHRYSLER THEY INFORMED ME THAT FOR SOME UNKNOWN REASON MY REPORT HAD NOT BEEN FORWARDED TO THE INVESTIGATOR. THEY AGAIN GAVE ME A THREE DAY TIME FRAME. IT WAS THREE WEEKS BEFORE CHRYSLER'S INVESTIGATOR GAVE US THE OKAY TO START REPAIRS ON THE VEHICLE. IN THE MEANTIME, I WAS INCURRING RENTAL CAR EXPENSES WHICH CHRYSLER TOLD ME I COULD BE REIMBURSED FOR IF THEY WERE FOUND TO BE RESPONSIBLE. I WAS NEVER ABLE TO OBTAIN ANY REPORT INFORMATION OVER THE PHONE AS I WAS TOLD IT HAD BEEN MAILED TO ME. TEN DAYS LATER,I RECIEVED A ONE-PAGE FORM LETTER STATING THAT THERE WAS NO MANUFACTURER DEFECT AND NO COMPENSATION WOULD BE MADE. I WAS UNABLE TO RECOVER ANY OF THE EXTRA RENTAL CAR CHARGES THAT I PAID DUE TO THEIR DELAY. I CALLED CHRYSLER TO OBTAIN MORE INFORMATION ON THE REPORT AND WAS TOLD TO CALL THE INVESTIGATOR DIRECTLY. THE INVESTIGATOR TOLD ME THAT THE REPORT WAS PROPRIETARY INFORMATION AND COULD NOT BE RELEASED. HE THEN WENT ON TO SAY THAT I SHOULD FEEL LUCKY THAT THE AIRBAGS DID NOT DEPLOY BECAUSE THE INJURY I RECIEVED FROM HITTING THE STEERING WHEEL WAS PROBABLY LESS THAT WHAT MIGHT HAVE HAPPENED FROM THE AIRBAG. LAST FRIDAY, MARCH 10, 2000 I FINALLY GOT MY DURANGO BACK. I AM NOW TRYING TO DECIDE IF IT IS SAFE FOR ME TO CONTINUE TO DRIVE A VEHICLE THAT POSSIBLY HAS DEFECTIVE AIRBAGS. I RECENTLY SPOKE TO TWO INDIVIDUALS WHO HAD SIMILAR PROBLEMS WITH THEIR DODGE VEHICLES.I'M WORRIED ABOUT MY FAMILIES SAFETY. PLEASE ADVISE

DEALER PERFORMED UNAUTHORIZED BRAKE SERVICE, AFTER CONSUMER RETRIEVED VEHICLE FROM DEALER CONSUMER NOTICED SMOKE COMING FROM BENEATH THE VEHICLE, UPON INSPECTION FOUND OUT THAT THE BRAKE WERE BURNING. NLM