1998 DODGE DURANGO Complaints

CONSUMER WAS TRAVELING IN MEXICO WHERE HE WAS INVOLVED IN A FRONT END CRASH. UPON IMPACT, DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. VEHICLE SUSTAINED RADIATOR DAMAGE, AND WAS REPAIRED IN MEXICO. CONSUMER WAS ABLE TO DRIVE THE VEHICLE HOME, AND HAD NOT TAKEN THE VEHICLE TO A DEALE OR MADE CONTACT WITH THE MANUFACTURER. *AK

I OWN A 1998 DODGE DURANGO. IN THE LAST 2 YEARS I HAVE HAD TO REPLACE THE ENGINE AND DRIVE SHAFT, SIMPLY BECAUSE THEY FAILED. THE SUV HAS BEEN METICULOUSLY CARED FOR; ALL MAINTENANCE SCHEDULES HAVE BEEN FOLLOWED. IN ADDITION, THE ABS COMPUTER/SYSTEM HAD TO BE REPLACED, AND NOW 15 MONTHS LATER, THE ABS LIGHT HAS COME ON AGAIN. I WANTED TO KNOW IF OTHER CUSTOMERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THIS VEHICLE. WHEN I CALLED CUSTOMER SERVICE, THE ONLY PEOPLE I HAVE BEEN ABLE TO TALK TO HAVE BEEN THE LOW LEVEL EMPLOYEE. THEY WILL NOT, AND PROBABLY HAVE BEEN INSTRUCTED NOT TO, FORWARD THE CALL TO SOMEONE IN UPPER MANAGEMENT. THEY WILL NOT GIVE ME ANY INFORMATION AS TO WHETHER THE PROBLEMS I HAVE HAD WITH THIS VEHICLE ARE COMMON.THIS HAS BEEN VERY FRUSTRATING.*AK

EXTREME SQUEAKY NOISES COMING FROM THE FRONT END OF THE TRUCK. MECHANIC SAID THAT UPPER AND LOWER BALL JOINTS WORE OUT AND THIS WAS A VERY COMMON PROBLEM WITH THESE SUVS. HE SAID THAT IT WAS LIKELY THAT THERE WILL BE A RECALL ON THIS SOON AS WELL.*AK

WHEN DRIVING AT ANY SPEED, THE CONSUMER HEARD A KNOCKING NOISE COMING FROM THE FRONT OF THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION AND THE MECHANIC DETERMINED THAT THE LEFT UPPER BALL JOINTS FAILED. THE CONSUMER WILL HAVE THE MECHANIC REPLACE THE UPPER BALL JOINTS. *AK THE UPPER AND LOWER BALL JOINTS WERE UNDERSIZED AT THE TIME OF MAKE. THIS CAUSED THE TIE RODS TO FAIL DUE TO THE UNDUE PRESSURE. *SC *JB

THE CONSUMER STATED THE VEHICLE MADE A LOUD CLANKING NOISE WHILE BACKING OUT OF THE DRIVEWAY. THE CONSUMER TOOK THE VEHICLE TO THE DEALER/MECHANIC AND WAS TOLD THE BALL JOINTS FAILED AND THE VEHICLE HAD A CRACKED FRONT DISC ROTOR. *AK BOTH LOWER AND RIGHT UPPER BALL JOINTS WERE REPLACED. *SC *JB

WHILE DRIVING VEHICLE WAS SWAYING FROM SIDE TO SIDE. CONSUMER HAD DIFFICULTY HANDLING VEHICLE ON THE ROAD. VEHICLE WAS SERVICED, AND TECHNICIAN DETERMINED THAT THE LOWER AND UPPER BALL JOINTS WERE WORN OUT AND NEEDED TO BE REPLACED. *AK

DANGEROUS FLAW WITH THE LUGGAGE RACKS.*MR WHILE DRIVING THE LUGGAGE RACK BROKE AND AS A RESULT THE CARRIER CAME OFF AND BOUNCED DOWN THE INTERSTATE. NO ACCIDENTS RESULTED FROM THIS FAILURE. THE CONSUMER WOULD LIKE TO BE COMPENSATED FOR THE BROKEN LUGGAGE RACK OR THE ABANDONED CAR TOP CARRIER. *NM

CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH UPPER BALL JOINTS FAILED. CONSUMER WILL HAVE THE MECHANIC REPLACE THE UPPER BALL JOINTS. *AK

THANK GOD, WE HAVE NO "INCIDENT" TO REPORT.HOWEVER,IF WE DID NOT DECIDE TO BRING OUR DODGE DURANGO IN TO GET THE BALL JOINTS CHECKED OUT WE MAY HAVE HAD A "HORRIBLE INCIDENT"!!!*AK THE REPAIRMAN SAID THE BALL JOINTS WERE SO LOOSE THAT THEY COULD MOVE THEM AROUND WHEN PULLING ON THE TIRES. WE HAVE THREE CHILDREN THAT RIDE IN THIS VEHICLE DAILY,THE TIRES COULD HAVE FALLEN OFF AT ANY TIME!!!!!!! THIS IS UNACCEPTABLE AND DODGE MUST BE HELD ACCOUNTABLE FOR THEIR FAULTY DEFECTS.

CONSUMER'S VEHICLE WAS INVOLVED IN AN COLLISION WHILE GOING ABOUT 55-60 MPH AND A VAN CROSSED IN FRONT, CAUSING CONSUMER'S VEHICLE TO REAR-END THE OTHER VEHICLE. ABS BRAKES FAILED. CONSUMER PUSHED THE BRAKES DOWN TO THE FLOOR, BUT VEHICLE STILL DID NOT STOP. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK