1998 DODGE DURANGO Complaints

WHILE DRIVING OVER BUMPY ROAD CONSUMER HEARD A NOISE. AFTER VEHICLE WAS SERVICED CONSUMER WAS INFORMED THAT THE BALL JOINTS NEEDED REPLACEMENT. *AK

WHILE DRIVING AT ANY SPEED VEHICLE SHOOK VIOLENTLY. EVENTUALLY,THE CONSUMER PULLED THE FRONT TIRE OFF, AND NOTICED THAT UPPER BALL JOINTS FAILED AND NEEDED REPLACEMENT. *AK

WHEN VEHICLE WAS GOING THROUGH STATE INSPECTION TECHNICIAN DETERMINED THAT UPPER AND LOWER BALL JOINTS WERE LOOSE. THE BALL JOINTS NEEDED REPLACEMENT. *AK

SINCE I PURCHASED MY DURANGO IN 1998 FROM THE DEALER I HAVE HAD IT IN FOR NUMEROUS REPAIRS AND COMPLAINED AT LEAST THREE TIMES ABOUT A NOISE I HEARD NEAR THE RF WHEEL. THEY HAVE TOLD ME IT WAS A STEERING ADJUSTMENT ETC. I HAVE PAID FOR NUMEROUS REPAIRS AND STILL THE NOISE IS THERE. IT IS THE BALL JOINT,I HAVE 80,000 MILES ON MY VEHICLE AND THE NOISE WAS PRESENT SINCE 256 MI. I HAVE ALL MY DEALER SERVICE RECORDS AND I WILL BE HAPPY TO PROVIDE THEM WHICH DOCUMENT MY NOISE COMPLAINTS AND MILEAGE. I WAS JUST ADVISED BY A MECHANIC IT WAS THE BALL JOINT AND ABOUT YOUR INVESTIGATION. NO VEHICLE SHOULD HAVE A PROBLEM LIKE THIS AT 256 MILES UNLESS IT IS A DEFECTIVE PART. THE SAME NOISE IS PRESENT, I HAVE NO LESS THAN FIVE WITNESSES ALSO WHO HAVE HEARD THE NOISE AND ASKED ME ABOUT IT YET THE MECHANICS DENIED BEING ABLE TO REPLICATE IT. *AK

THE VEHICLE WAS TAKEN TO DEALER FOR ROUTINE GENERAL MAINTENANCE, AND THE MECHANIC DETERMINED THAT ALL FOUR BALL JOINTS WORE OUT PREMATURELY. *AK THERE WAS BANGING WHEN THE CONSUMER WOULD GO OVER BUMPS. THIS WAS DUE TO LOOSE BALL JOINTS. *SC

CONSUMER COMPLAINED ABOUT BALL JOINTS AND TIE ROD PROBLEMS. WHILE PULLING OUT OF THE DRIVEWAY FRONT RIGHT WHEEL CAME OFF THE VEHICLE. *AK

WHILE AT REPAIR SHOP FOR FRONT ALIGNMENT MECHANIC DETERMINED THAT FRONT UPPER AND LOWER BALL JOINTS WERE WORN OUT, AND HAD TO BE REPLACED. *AK

UPPER BALL JOINTS WEAR OUT PREMATURELY. CONSUMER IS CONCERNED THAT THE FRONT END WILL COLLAPSE WHILE DRIVING. *AK

I OWN A 1998 DODGE DURANGO SLT WITH 75000 MILES. THE VEHICLE WAS PULLING STRONG TO THE RIGHT. I TOOK IT INTO A REPAIR SHOP IN OUR TOWN OF 28000 PEOPLE. THEY INDICATED THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THE REPAIR SHOP INDICATED THAT THIS WAS THE 4TH DURANGO THEY HAVE HAD WITH THIS PROBLEM IN THE PAST COUPLE MONTHS. THE REPAIR WAS $975. IN ADDITION, MY EMPLOYER HAS 25 DURANGOS IN THEIR FLEET AND HAVE DISCOVERED THE SAME DEFECTIVE BALL JOINTS. THERE NEEDS TO BE A RECALL ON THESE DURANGOS AND REIMBURSEMENT FOR THE COST OF REPAIRS. *AK

I OWN A DODGE DURANGO 1998 AND I SAW THAT YOU ARE DOING AN INVESTIGATION OF THE DURANGO'S. I RECENTLY TOOK MY DURANGO TO A TIRE SPECIALIST TO GET AN ALIGNMENT DONE THE VEHICLE HAS BEEN PULLING FOR SOME TIME NOW. THEY INFORMED ME THAT THE BALL JOINTS AND THE 2 OUTER AND 1 INNER TIE RODS ARE BAD AND NEED TO BE REPLACED. IF I TAKE THE VEHICLE TO THE DEALERSHIP ITS GOING TO BE ABOUT A 900 PROCEDURE WHERE IF I TAKE IT TO SOMEONE ELSE IT WILL BE A 700 PROCEDURE BUT IN ORDER TO BE RE-IMBURSED IF A RECALL DOES COME OUT I WAS TOLD THAT I HAVE TO TAKE IT TO THE DEALER. I AM A PREGNANT WOMAN AND I HAVE A 1 YEAR OLD CHILD. I AM REALLY WORRIED THAT SOMETHING THAT OTHER MOTHERS HAVE EXPERIENCED WILL ALSO HAPPEN TO ME AND MY FAMILY. I AM THE ONE THAT DRIVES THIS VEHICLE DAY IN AND DAY OUT. SINCE WE BOUGHT THE DURANGO IN 2002 WE HAVE HAD TO REPLACE TIRES, BRAKES, WATER PUMP, RADIATIOR, NOW THE AC IS NOT BLOWING COLD OR EVEN COOL AIR AND WE NEED THE BALL JOINTS AND TIE RODS REPLACED. YOU HAVE MY WORD THAT I WILL NEVER BUY ANOTHER DODGE. I KNOW THIS IS BEING INVESTIGATED AND I WANTED TO LET YOU KNOW THAT THIS IS A SEVERE PROBLEM AND I HOPE THEY DO SOMETHING SOON BEFORE PEOPLE DIE. *AK