1999 DODGE DURANGO Complaints

WHILE DRIVING AT ANY SPEED VEHICLE WANDERED ACROSS THE ROAD. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC INFORMED DETERMINEDTHAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED.*AK THE UPPER AND LOWER BALL JOINTS WERE REPLACED. *TC

THE CONSUMER HEARD OF THE BALL JOINT PROBLEM/RECALL HER MODEL VEHICLE WAS HAVING. THE CONSUMER REQUESTED RELIEF UNDER THIS RECALL BUT WAS DENIED DUE TO TIME/MILEAGE LIMITATIONS. *NM THE CONSUMER REQUEST REIMBURSEMENT FOR HER OUT OF POCKET EXPENSES TO REPAIR THE BALL JOINTS PRIOR TO RECEIVING THE RECALL NOTICE. *NM

THE CONSUMER HAD TO REPLACE ALL FOUR BALL JOINTS DUE TO THEM BEING WORN. THE CONSUMER WAS AWARE OF DODGE'S RECALL FOR BALL JOINTS. NHTSA'S RECALL #04V596000. *JB

THE FRONT WHEELS WOULD WOBBLE WHILE DRIVING 55-60 MPH. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THAT THE FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONSUMER THAT THE VEHICLE WAS NOT COVERED UNDER A RECALL. *JB

THE VEHICLE WOULD MAKE A SQUEALING NOISE WHILE BEING DRIVEN AT 35 MPH. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THAT BOTH FRONT UPPER BALL JOINTS NEEDED TO BE REPLACED. THE DEALER WAS NOT NOTIFIED. *JB.....*AK

CONSUMER NOTICED BOTH FRONT TIRES WERE WEARING EXCESSIVELY ON THE INSIDE AND THE VEHICLE WOULD WANDER ACROSS THE ROAD WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER INFORMED THE CONSUMER THAT UPPER BALL JOINTS NEEDED TO BE REPLACED. *JB

WE PURCHASED A BRAND NEW 1999 DODGE DURANGO IN OCTOBER 1998. IN NOVEMBER 2001 WHILE THE VEHICLE WAS BEING SERVICED THE TECHNICIAN INFORMED ME THAT THE BALL JOINTS WERE BAD AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS JUST OUT OF WARRANTY SO I HAD AN OUT OF POCKET EXPENSE OF $964.00. THE TECHNICIAN SAID THAT NOT TO REPLACE THE BALL JOINTS AT THAT TIME WOULD MAKE THE VEHICLE UNSAFE, THEREFORE I HAD LITTLE CHOICE BUT TO SPEND THE MONEY. SHORTLY AFTER THAT NEWS OF DURANGOS HAVING DEFECTIVE BALL JOINTS BEGAN SURFACE. THESE REPORTED INCIDENTS LEAD TO A RECALL INVOLVING DURANGOS BEGINNING IN 2000. WE BELIEVE THAT THE RECALL SHOULD INVOLVE ALL DODGE DURANGOS. THE FACT THAT THE MODELS PREVIOUS TO 2000 WERE USING THE SAME DEFECTIVE BALL JOINTS IS APPARENT BY WHAT HAPPENED TO US. THE FACT THAT WE HAD NO SERIOUS INCIDENTS IS DUE TO AN ALERT SERVICE TECHNICIAN AND THE GRACE OF GOD. THERE IS NO REASON DODGE SHOULD NOT REPLACE THE BALL JOINTS IN PREVIOUS MODELS OF DURANGOS OR REFUND THE EXPENSES OF THOSE WHO SOUGHT TO PROTECT THEIR FAMILIES BY REPLACING THE FAULTY PARTS. WE HAVE PROOF OF EXPENSES. WE CONTACTED DODGE AND THEY STATED THAT BECAUSE OUR VEHICLE WASN'T COVERED BY THE OFFICIAL RECALL THAT THEY HAD NO OBLIGATION TO RECTIFY OUR LOSSES. *NM

A KNOCKING NOISE WAS COMING FROM THE FRONT. CONSUMER DROVE THE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT DRIVER'S SIDE AND PASSENGER'S SIDE UPPER BALL JOINTS NEEDED TO BE REPLACED. *AK THE CONSUMER STATED THAT SHE PURCHASED NEW TIRES AND THEY CUPPED IN NO TIME DUE TO BAD BALL JOINTS. THE CONSUMER WAS TOLD THAT THE SMALL BALL JOINTS ARE THE SAME BALL JOINTS IN A RECALL FOR ANOTHER YEAR/MODEL. *TC

CONSUMER EXPERIENCED SEVERAL STEERING PROBLEMS. DURING THE LAST 8 MONTHS VEHICLE WAS SERVICED FOR THIS PROBLEM TWICE DUE TO THE BALL JOINTS MALFUNCTIONING. CONSUMER WAS AWARE OF THE DODGE INVESTIGATION ON DURANGOS AND DAKOTAS. *AK. *TC

WHILE DRIVING, THE VEHICLE SHUT OFF LEAVING THE CONSUMER WITH NO POWER, NO POWER STEERING AND NO POWER BRAKES. *NM THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *SC *JB