1999 DODGE DURANGO Complaints

1999 DODGE DURANGO. I SAW THE REPORT ON CBS REGARDING BALL JOINT PROBLEMS. I HAD MY CAR INSPECTED BY AN INDEPENDENT MECHANIC, HE SAID THEY NEEDED TO BE REPLACED. THIS WAS THEN VERIFIED BY OUR LOCAL CHRYSLER DEALER. I HAD THEM REPLACED TODAY. $875

I HAD TO REPLACE THE UPPER BALL JOINTS (BOTH SIDES) ON MY 99 DURANGO WHEN IT HAD @ 50,000 MILES. BRAND NEW SET OF TIRES WAS WEARING ON THE INSIDE, TOOK IT TO A MECHANIC AND HE SAID THE BALL JOINTS WERE SO BAD HE WOULD NOT DRIVE IT ACROSS TOWN. REPLACED BOTH BALL JOINTS AND REPLACED TIRES. THEN ON FEB. 20,2004 WITH 93,000 MILES ON IT THE TRANSMISSION WENT OUT. SPENT $600.00 ON BALL JOINTS, $350.00 ON TIRES, AND $3,200 ON A TRANSMISSION.

THE FRONT END OF MY 1999 DODGE DURANGO STARTED MAKING NOISES AROUND 50,000 MILES. I CARRIED IT TO A DODGE DEALER WHERE THEY INFORMED ME THAT THE BALL JOINTS AND THE FRONT SUSPENSION BUSHINGS WERE WORN AND REQUIRED REPLACING. THEY FURTHER STATED THE REASON WAS THAT THERE IS NO WAY TO LUBRICATE THE JOINTS. THE COSTTO REPLACE IS $800. THIS IS TO SOON FOR THIS TO BE WEARING OUT.

OUR ENGINE CEASED AFTER HAVING REPEATED PROBLEMS WITH THE OIL PUMP, WE WERE CALLED LIARS BY THE DEALERSHIP AND DIAMLER CHRYSLER. THEY DON'T SEEM TO WANT TO TAKE RESPONSIBILITY FOR ANYTHING. WHEN I TOOK OUR DURANGO IN BECAUSE THE FRONT END KEPT PULLING TO THE RIGHT AFTER WE PAID $5200. FOR OUR MOTOR TO BE REPLACED, I WAS TOLD WE NEEDED NEW TIRES AND A FRONT END ALIGNMENT. SO I TOOK IT TO ANOTHER PLACE TO HAVE THE WORK DONE, SINCE MY CONFIDENCE IN THE DEALERSHIP WAS GONE. ONLY TO BE TOLD THEY COULD NOT ALLOW ME TO TAKE THE CAR BACK OUT ON THE ROAD WITH MY CHILDREN IN THE CAR, DO TO THE BALL JOINT. HE SAID IT WOULD TAKE ONE POTHOLE AND I'D PROBABLY ROLL MY CAR, ANOTHER $1200. LATER AND I COULD HAVE MY CAR BACK. WHAT IS UP WITH THIS? THEY ALLOWED US TO RISK OUR LIVES DRIVING THIS VEHICLE, AND DIAMLER CHRYSLER SEEMS TO CARE LESS ABOUT ALL THE PROBLEMS WITH THIS SUV, HOW MANY PEOPLE OUT THERE ARE SPENDING MONEY TO KEEP FIXING THIS VEHICLE AND TRYING TO MAKE THE PAYMENTS. WE GOT RID OF A CAR SO WE WOULDN'T HAVE TO MAKE REPAIR PAYMENTS AND RIGHT INTO A NIGHTMARE. WHEN IS SOMEONE GOING TO DO SOMETHING ABOUT THE PROBLEMS WITH THIS VEHICLE, AND I THINK WE SHOULD BE REIMBURSED FOR ALL THE REPAIRS THAT THEY KNEW ABOUT AND DID NOTHING TO FIX. IT'S NOT FAIR TO THE PUBLIC TO HAVE TO DIG IN THEIR POCKETS TO FIX A MISTAKE THAT DIAMLER HAS KNOWN ABOUT AND REFUSES TO DO ANYTHING TO MAKE IT RIGHT FOR THE CONSUMERS! WE ARE THE PEOPLE THAT PURCHASE YOUR PRODUCT, YOU SHOULD BE MORE SUPPORTIVE RATHER THAN CALLING PEOPLE LIARS!! YOU WELL KNEW THAT THE PROBLEMS WITH THIS VEHICLE AND YET YOU CONTINUE TO SELL THEM, WITH NO REGARD TO THE CONSUMERS THAT DRIVE THEIR FAMILIES IN THESE CARS, WE COULD HAVE BEEN KILLED, WHAT WOULD HAVE HAPPENED THEN, OR WOULD THAT HAVE BEEN OUR FAULT AS WELL.

FRONT SUSPENSION MAKING POPPING SOUNDS WHEN TURNING...RELATED TO ONGOING NHTSA INVESTIGATION....WOULD LIKE RECALL TO REPLACE WORN PARTS...THIS IS NOT NORMAL WEAR....MANUFACTURER SHOULD REPAIR AT NO CHARGE TO OWNER.

FRONT BALL JOINT BEARINGS ARE SQUEAKING WHEN VEHICLE GOES OVER BUMPS. MECHANIC STATES THAT THE WHEEL MAY COME OFF.*AK

WHEN CONSUMER TOOK VEHICLE TO DEALER FOR REGULAR MAINTENANCE SHE WAS TOLD THAT BALL JOINTS WERE BAD. SHE HAD NOT HAD ANY PROBLEM YET, BUT DID NOT WANT TO HAVE ANY. WHEN CONSUMER PURCHASED THE VEHICLE IN MAY 2003 SHE WAS SHOWN WHERE NEW BALL JOINTS WERE RECENTLY PUT ON. BUT CURRENTLY NOW SHE DID NOT KNOW WHETHER SHE WAS TOLD THE TRUTH OR NOT. SHE S DID NOT KNOW HOW THEY COULD HAVE GONE BADLY SO SOON. *AK

WHILE DRIVING THERE WAS SEVERE VIBRATION IN THE FRONT END OF THE VEHICLE. INDEPENDENT REPAIR SHOP DETERMINED THAT BALL JOINTS NEEDED TO BE REPLACED. *AK

WHILE HAVING VEHICLE SERVICED BY A MECHANIC FOR ANOTHER PROBLEM CONSUMER ASKED THEM TO CHECK THE BALL JOINTS. UPON INSPECTION OF THE BALL JOINTS MECHANIC DETERMINED THAT THE UPPER BALL JOINTS WERE BAD AND NEEDED TO BE REPLACED. *AK

WHILE DRIVING AT ANY SPEED CONSUMER HEARD A SQUEAKING SOUND COMING FROM THE FRONT END. CONSUMER NOTICED THAT THE FRONT WHEELS WERE TILTED INWARD . VEHICLE WAS TAKEN TO DEALER FOR A FRONT END ALIGNMENT. DEALER REPLACED THE RIGHT UPPER CONTROL ARM, BUT SQUEAKING STILL PERSISTED. *AK