2009 DODGE JOURNEY Complaints

ON APRIL 28, 2009 I HAVE A TIRE FAILURE WHILE DRIVING AN A WELL MAINTAINED PAVED HIGHWAY. SPECIFICALLY, I HAD A SIDEWALL FAILURE ON MY RIGHT REAR TIRE. UPON EXAMINATION OF THE TIRE I FOUND A "V" SHAPED FAILURE IN THE SIDEWALL OF ABOUT ONE HALF INCH. CLOSER EXAMINATION REVEALED THAT THE CHORDS IN THE TIRE WERE FRAYED AS OPPOSED TO BEING CUT CLEANLY. DURING THE FIRST WEEK OF APRIL 2011, I EXPERIENCED ANOTHER SIDEWALL FAILURE WITH THE SAME "V" SHAPED BREAK WHILE TRAVELING ON A WELL MAINTAINED PAVED HIGHWAY. I DECIDED AT THAT TIME TO REPLACE ALL FOUR TIRES WITH OME TIRES AND I KEPT THE REMAINING THREE GOOD TIRES. IN FEBRUARY, 2012, I EXPERIENCED A THIRD SIDEWALL FAILURE WITH THE SAME "V" SHAPED RUPTURE IN THE SIDEWALL OF THE LEFT FRONT TIRE. MY MILEAGE AT THIS TIME WAS APPROXIMATELY 40500. THE REPLACEMENT TIRE THAT WAS INSTALLED WAS FROM THE ORIGINAL OME TIRES THAT I HAD KEPT WHEN I REPLACED AFTER THE SECOND FAILURE. APPROXIMATELY 3 MONTHS LATER THAT REPLACEMENT TIRE DEVELOPED A BULGE ON THE OUTSIDE TREAD AREA OF APPROXIMATELY 12" LONG BY 2" WIDE. I THEN REPLACED ALL FOURS AGAIN WITH ANOTHER BRAND. THE OME TIRES ORIGINALLY ON MY VEHICLE AND THE FIRST SET OF REPLACEMENT TIRES WERE: KUMHO 225/55R BW KH16 99T. *TR

TL* THE CONTACT OWNS 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO STOP ON THE SHOULDER OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE HAPPENED THREE TIMES INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000. UPDATED 06/21/12*LJ

THE CENTER FOR AUTO SAFETY ISSUED A RELEASE IN AUG. 2011 REGARDING BRAKE PROBLEMS WITH 2009 DODGE JOURNEYS. I HAD BRAKE PROBLEMS IN NOV. 2011. I CONTACTED THE BOB FRENSLEY CHRYSLER DEALERSHIP TO INQUIRE ABOUT BRAKE WARRANTY AND WAS NOT TOLD ANYTHING ABOUT THE PROBLEMS WITH 2009 DODGE JOURNEY BRAKES. THE RELEASE IN AUG. 2011 SAYS CHRYSLER HAD WORKED OUT A DEDUCTIBLE PLAN WHERE ANY BRAKE WORK ON DODGE JOURNEY WITH MILEAGE BETWEEN 24,000 AND 36,000 WOULD NOT COST THE CUSTOMER MORE THAN A $100 DEDUCTIBLE. I WAS NOT INFORMED OF THIS WHEN I CALLED THE DEALERSHIP AND DECIDED TO GET THE BRAKE WORK COMPLETED AT BUDGET BRAKES CLOSER TO MY RESIDENCE. I FEEL I SHOULD HAVE BEEN INFORMED OF THIS DEDUCTIBLE PROGRAM CHRYSLER HAD IMPLEMENTED ACCORDING TO THE CENTER FOR AUTO SAFETY RELEASE. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER TWICE FOR THE FAILURE. THE WIND MODULE WAS REPLACED ONCE BUT THE FAILURE WAS NOT CORRECTED. THE DEALER RECENTLY PLACED THE WIND MODULE WIRES AND THE ENGINE STARTED BUT THE CONTACT BELIEVED THAT THE FAILURE COULD RECUR. THE FAILURE MILEAGE WAS 47,700 AND THE CURRENT MILEAGE WAS 47,900.

INEFFECTIVE BRAKES ON THE JOURNEY. THEY WEAR VERY QUICKLY, SHAKE THE ENTIRE VEHICLE WHEN STOPPING. I PURCHASED THE VEHICLE WITH 38,000 MILES, NOW HAS 65,000 AND I HAVE PUT BRAKE PADS ON THE VEHICLE 3 TIMES. *TR

1/10/11 BROUGHT VEHICLE IN FOR STANDARD OLF CHANGE AND TIRE ROTATION (MILEAGE: 18,399). SAN DIEGO RANCHO DEALERSHIP ADVISED FRONT BRAKES AND ROTORS NEEDED TO BE REPLACED. I DILIGENTLY RESEARCHED BRAKE PROBLEMS ON 2009 JOURNEY AND FILED A COMPLAINT WITH CHRYSLER CORPORATE. PAID $50.00 DEDUCTIBLE FOR FRONT BRAKES. 5/12/12 BROUGHT VEHICLE IN FOR STANDARD OLF CHANGE AND TIRE ROTATION (MILEAGE 27,154) AGAIN, SAN DIEGO RANCH DEALERSHIP ADVISED REAR BRAKES PAD NEEDED TO BE REPLACED AS WELL AS TURNING THE ROTORS - QUOTE GIVEN OF $305.00. DID MY DILIGENT RESEARCH AND WILL CONTACT CHRYSLER FOR RESOLUTION. CORPORATE IS AWARE OF THE FAULTY DESIGN IN THIS MODEL. NOTED ON COMPLAINT DATED 3/21/12 (REDFORD, MI) CORPORATE AUTHORIZED REAR BRAKE REPLACEMENT FOR DEDUCTIBLE COST OF $100.00 (CORPORATE PHONE TO FILE COMPLAIN - 800-992-1997.

SINCE I BROUGHT MY JOURNEY I HAD TO GET MY BRAKES REPLACED SEVERAL TIME & ROTORS REPLACE, TRANSMISSION SEALANT LEAK AND RECENTLY WHEN I WAS DRIVING TO WORK MY TIRE PRESSURE LIGHT CAME ON AND WITHIN MINUTES MY TIRE WAS ALMOST FLAT. I WAS ABLE TO JUST MAKE IT TO A GAS STATION AND WENT TO FILL UP MY TIRE AND MY VALVE STEM WENT ALL THE WAY IN AND MY TIRE WENT TOTALLY FLAT AND LOST ALL PRESSURE. MY CAR HAD TO BE TOWED AND ENDED UP SPENDING $300 TO GET MY FRONT PASSENGER AND REAR PASSENGER SIDE VALVE STEMS REPLACED. THE SERVICE GUY AGREED THAT IT WAS UNSAFE AND I COULD OF EASILY SPUN OUT IF I LOST ALL TIRE PRESSURE RIGHT AWAY. I HAVE 2 KIDS AND I FEEL UNSAFE TO DRIVE WITH MY CHILDREN IN THE CAR. ON TOP OF THESE ISSUES MY STEERING WHEEL CONTINUE TO SHAKE BUT I HAD IT IN TO THE SERVICE DEPARTMENT A NUMBER OF TIMES AND THEY SAID EVERYTHING IS OK. ONE OF THE INSTANCES THEY SAID THE SHAKING WAS BECAUSE OF MY ROUTERS AND RESURFACED THEM TWICE. PLEASE HELP ME. I DON'T KNOW OF MY OPTIONS BUT I AM CONCERNED FOR ME AND MY FAMILY'S SAFETY WITH THIS CAR. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ENGINE FAILS TO START. WHEN I TURN ON THE KEY NOTHING HAPPENS. AFTER SEVERAL TURN OF THE KEYS FINALLY THERE IS IGNITION. LAST NIGHT AS MY WIFE WAS DRIVING HOME THE CAR DIES OUT AND SHE LOST HYDRALICS, SO THE BRAKES DIDN'T WORK AND SHE IS LUCKY THAT SHE DID NOT CRASH AND KILL HERSELF OR SOMEONE ELSE. I HAVE HAD THE CAR IN FOR CALLIPER AND BRAKE REPLACEMENT FOR BOTH THE FRONT 22,000 MILES AND REAR 28,000. THE IGNITION STARTING PROBLEM 3 TIMES. *JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BATTERY, ALTERNATOR AND THE STARTER FAILED. THE BATTERY NEEDED TO BE RECHARGED APPROXIMATELY THREE TIMES PER WEEK. THE CONTACT STATED THAT IF THE VEHICLE WOULD SIT AN HOUR AFTER THE RECHARGE AND NOT STARTED, THE FAILURE WOULD RECUR. THE BATTERY WAS ONLY SIX MONTHS OLD. THE DEALER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT THE POWER DISTRIBUTION CENTER WOULD NEED REPLACING, BUT THE PARTS NEEDED FOR THE REPAIR WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT SHE ATTEMPTED TO START THE VEHICLE AND HEARD A CLICKING SOUND, BUT THE VEHICLE WOULD NOT START. THE CONTACT HAD TO TURN THE STEERING WHEEL IN ORDER TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY REPLACED THE STARTER. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 70,000. UPDATED 07/06/12 *BF THE CONSUMER STATED THE STARTED WAS REPLACED TWICE. UPDATED 07/12/12