2009 DODGE JOURNEY Complaints

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 25 MPH THE CONTACT CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THE SEAT BELTS WERE DESIGNED TO LOCK ONLY WHEN THE AIR BAG SENSORS DETECTED AN IMPACT IN A CERTAIN LOCATION OF THE VEHICLE OR AT A CERTAIN SPEED. THE CONTACT WAS TAKEN BY AMBULANCE TO THE HOSPITAL. THE CONTACT DID NOT MENTION IF A POLICE REPORT WAS FILED. THE CONTACT WAS NOT PROPERLY RESTRAINED BY THE SEAT BELT AND SUFFERED INJURIES TO HIS CHEST AND A BROKEN STERNUM. THE BODY DAMAGE TO THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

2009 DODGE JOURNEY. I HAD TO REPLACE THE REAR BRAKE PADS AT 18201 MILES. THIS IS RIDICULOUS SINCE I ALSO HAD TO REPLACE THE FRONT BRAKE PADS AND ROTORS AT 16301 MILES. FORTUNATELY, I JUST GOT A LETTER STATING I WILL GET REIMBURSED FOR THE FRONT BRAKE JOB. I WISH THEY WOULD ALSO SEND ME A LETTER TELLING ME THEY WILL REIMBURSE ME FOR THE REAR BRAKE JOB. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKES WERE EXHIBITING AN UNUSUALLY LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE BRAKE PADS NEEDED TO BE REPLACED AND THE ROTORS WOULD NEED TO BE RESURFACED. THE VEHICLE WAS REPAIRED BUT THE REMEDY FAILED TO REPAIR THE PROBLEM. THE DEALER THEN REPLACED THE ROTORS AND BRAKE PADS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR A SECOND OPINION WHERE THE BRAKE LINES, BOTH ROTORS AND BRAKE PADS WERE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,693 AND THE CURRENT MILEAGE WAS 24,700.

BRAKE FAILURE ON 2009 DODGE JOURNEY SXT. BRAKE PADS AND ROTORS NEED TO BE REPLACED AFTER 12,000 MILES. I'M CONCERNED ABOUT BRAKE FAILURE AND THE POSSIBILITY OF INJURY OR DEATH. *TR

PURCHASED A 2009 DODGE JOURNEY WITH 53000 MILES ON IT. THE CAR WILL NOT START INTERMITTENTLY AND HAD IT TOWED BACK TO THE DEALER. DEALER CLEARED THE FAULT CODES OUT AND CAR STARTED "100 TIMES" SAYS THE SERVICE REP. THEN, HAD TO TAKE SON TO HOSPITAL AND CAR WOULD NOT START. HAD IT TOWED AT MY EXPENSE AND CAB TO THE ER AT MY COST. DEALER HAS NO CLUE WHAT IS WRONG. SO IMAGINE BUYING A CERTIFIED USED CAR AND BEING IN THIS SITUATION. CAR IS STILL AT DEALERSHIP, BEEN THERE FOR 3 DAYS AND THEY HAVE NO CLUE. THEY ARE GOING TO START "REPLACING THINGS" SERVICE BULLETINS STATE THAT IGNITION SWITCHES CAN GO BAD AND SHOULD BE REPLACED IN THESE MODELS. PROBLEM IS, IT IS INTERMITTENT. *TR

2009 DODGE JOURNEY. CONSUMER STATES VEHICLES STALLED ON SEVERAL OCCASIONS AND WOULDN'T RESTART. *TGW THE ELECTRONIC THROTTLE, ENGINE AND AIR BAG LIGHTS ILLUMINATED A WEEK AFTER THE DEALER SERVICED THE VEHICLE. *JB THE CONSUMER ASKED THE DEALER IF THERE WERE ANY RELATED RECALL ON THE VEHICLE AND THEY STATED THEY WERE NOT AWARE OF ANY RECALLS. THE CONSUMER STATED TWO DAYS LATER, HE RECEIVED A RECALL LETTER IN THE MAIL. THE CONSUMER STATED HE MAILED THE RECEIPTS IN FOR REIMBURSEMENT, BUT HE DIDN'T RECEIVE THE FULL AMOUNT. UPDATED 08/17/11.*JB

MY AIRBAG LIGHT AND THROTTLE LIGHT WERE ON AS WELL AS THE ENGINE LIGHT. I CONTACTED SERVICE REPAIR DEPARTMENT, MD WHERE I PURCHASE THE VEHICLE. 2009 DODGE JOURNEY. I WAS ADVISED THIS WAS DUE TO A RECALL REPAIR THAT NEEDED TO TAKE PLACE. TO BRING THE CAR IN (MARCH, 2011) AFTER THE FIRST REPAIR - THE AIRBAG LIGHT WENT OUT - BUT THE ENGINE LIGHT AND THE THROTTLE LIGHT STAYED ON. I WAS TOLD THE REPAIR WOULD BE COVERED BY WARRANTY AND POSSIBLY WAS CONNECTED WITH THE RECALL. IT HAS BEEN SEVEN (7) TIMES GOING BACK AND FORTH TO GET THIS REPAIR. AT THE TIME OF THIS WRITING - MY JOURNEY IS BACK WITH THEM AGAIN. NOT ONLY HAVE I HAD TO TAKE TIME OFF FROM WORK TO BRING THE CAR IN TO THEM. IT HAS BEEN AN INCONVENIENCE GOING BACK AND FORTH. APPARENTLY, AFTER THE 2ND TIME - SOMEONE DOESN'T KNOW WHAT THEY ARE DOING. I AM CURRENTLY WORKING WITH THE SERVICE MANAGER, AND THE ORIGINAL SERVICE ASSOCIATE AND STILL HAD TO TAKE THE VEHICLE BACK. THERE IS A LACK OF GENUINE CUSTOMER SERVICE AND SOME SERVICE PARTNERS DO NOT KNOW HOW TO STAY CALM WHEN DEALING WITH A SITUATION LIKE THIS. I FEEL I HAVE BEEN TAKEN FOR GRANTED AND I IT HAS BEEN A TREMENDOUS INCONVENIENCE IN ADJUSTING OUR WORK, VACATION AND TRAVEL SCHEDULES. THEY HAVE FINALLY GIVEN US A RENTAL AFTER 7 TIMES AND TOLD US THAT THEY PURCHASED A BRAND NEW COMPUTER SYSTEM TO HELP FIX THE SITUATION. IT SOUNDS FAR FETCH THAT A BRAND NEW COMPUTER SYSTEM WOULD BE PURCHASED TO FIX ONE VEHICLE. WE FEEL LIKE WE ARE BEING LIED TO AND WANT THE VEHICLE REPLACED. WE RIDE OUR FAMILY (INCLUDING GRANDCHILDREN) IN THIS VEHICLE FROM TIME TO TIME AND WANT TO BE SAFE. MARCH TO JUNE 2011 IS ENTIRELY TOO LONG FOR THE SAME EXACT REPAIR TO BE WORKED ON. *TR

ROTORS TURNED AND PADS REPLACED AT 19,200 MILES. ROTORS STARTED WARPING AFTER FIRST TRIP OF OVER 200 MILES. ROTORS REPLACED AT 26,000 MILES. STARTED SHAKING AFTER FIRST LONG TRIP AND THEN CONSISTENTLY AFTER 2000 MILES. ROTORS REPLACED AT 52,000 (USING "BEST QUALITY" WAGNER ROTORS) SAME RESULTS. SHAKING, DURING BRAKING, AT HIGHWAY SPEEDS. THIS IS A KNOWN ISSUE AT CHRYSLER. I CALLED CHRYSLER CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE I DIDN'T USE CHRYSLER PARTS, AND WASN'T THE FIRST OWNER OF THE VEHICLE, THERE WOULD BE NO ASSISTANCE. THIS IS A CRITICAL SAFETY ISSUE. WHEN THE BRAKES ARE APPLIED, AT HIGHWAY SPEEDS, THE STEERING WHEEL SHAKES UNCONTROLLABLY. MY WIFE HAD TO HIT THE BRAKES ON A TWO LANE EXIT, DUE TO A CAR SWERVING INTO OUR LANE AND THE COMBINATION OF TURNING, WITH THE STEERING WHEEL CONVULSING ERRATICALLY, CAUSED US TO RUN OFF THE ROAD AND ALMOST HAVE A VERY SERIOUS ACCIDENT. BUT IS IT AN ACCIDENT WHEN THE MANUFACTURER KNOWS THAT THE CALIPERS ARE INADEQUATE TO SAFELY STOP THE VEHICLE. THROUGH RESEARCH, I HAVE FOUND THAT THE "SWEEP AREA" OF THE JOURNEY FRONT CALIPERS IS ONE FIFTH THE SWEEP AREA OF OTHER CARS OF THIS CLASS/ WEIGHT. PLEASE INVESTIGATE. THIS IS A DEFINITE SAFETY CONCERN. *TR

FRONT BRAKE CALIPERS HEAT UP SO MUCH THAT THEY'VE WARPED 3 SETS OF ROTORS. ROTORS TURNED AT 19,000. REPLACED AT 30,000. START PULSING AFTER FIRST LONG TRIP. REPLACED AT 52,000, AGAIN, START PULSING AFTER FIRST LONG TRIP. THIS CALIPER DESIGN OR MATERIAL IS DEFECTIVE. DEALER SAYS IT'S DRIVING STYLE. VERY WRONG. I HAVE 35 YEARS AS A DRIVER/ MECHANIC. CAN MAKE FRONT BRAKE PADS LAST OVER 50,000 MILES ON MOST VEHICLES. THIS ISSUE CAUSES EXTREME WHEEL SHAKE AT HIGHWAY SPEEDS. CAN BE ESPECIALLY DANGEROUS WHEN TURNING AND BRAKING. THIS IS AN ISSUE WITH ALL DODGE JOURNEYS EQUIPPED WITH OPTIONAL 19" WHEELS. THE CALIPERS ARE TOO SMALL,OR OF POOR DESIGN, TO DISSIPATE THE HEAT. I WANT TO REQUEST THESE BE RECALLED TO FIX THIS DANGEROUS SITUATION. *TR

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE FLOOR BETWEEN THE FRONT DRIVERS SIDE SEAT AND THE REAR DRIVERS SIDE SEAT WERE WET. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS A COMPARTMENT ON THE FLOOR IN BACK OF THE FRONT DRIVERS SIDE SEAT WHICH WAS FILLED WITH APPROXIMATELY 5 INCHES OF WATER. THE CONTACT EMPTIED OUT THE WATER AND STATED THE COMPARTMENT CONTINUED TO FILL WITH WATER. THE CONTACT STATED SHE WAS CONCERNED OF RUST AND THAT SHE COULD NOT TELL WHERE THE WATER WAS COMING FROM. THE DEALER STATED THERE MIGHT BE A SEAL LEAK AND ADVISED THAT THE VEHICLE BE TAKEN INTO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,400. UPDATED 07/20/11*LJ UPDATED 12/05/11