2009 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A ROUTINE OIL CHANGE. THE TECHNICIAN INSPECTED THE REAR BRAKE PADS AND INFORMED THAT THE BRAKE SPECS WERE 4 MILLIMETERS. THE CONTACT STATED THE FAILURE OCCURRENCE WAS EXTREMELY EARLY FOR THE MILEAGE ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE. JS

TL- THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHEN THE BRAKE WAS APPLIED THE VEHICLE AND THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE. THE DEALER REPLACED THE FRONT AND REAR ROTORS, AND BRAKE PADS FOUR TIMES. THE REAR DIFFERENTIAL ASSEMBLY WAS ALSO REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS 4,143 AND THE CURRENT MILEAGE WAS 52,175. LI

2009 DODGE JOURNEY SXT BRAKES ARE FAULTY. HAVE SEEN NUMEROUS REPORTS OF PROBLEMS WITH THESE BRAKES. CHRYSLER NEEDS TO RECALL!!! HAD TO HAVE NEW BRAKES @30,000 MILES. *TR

2009 DODGE JOURNEY- NOISE WITH THE FRONT DRIVER SIDE BRAKES. ROUTER AND BRAKE PAD ARE WORN AT ONLY 27,000 MILES. NOISE STARTED AT UNDER 20,000 MILES AND HAS GOTTEN LOUDER AND ROUTER IS IN WORSE CONDITION. DEALER STATED THEY COULD NOT FIND ANY ISSUE WITH THE ROUTER OR BRAKES. THERE IS A VISIBLE GROOVE IN THE ROUTER AND THE SOUND OF METAL ON METAL WHEN THE CAR IS IN MOTION AND THE BRAKES ARE APPLIED. MAJOR PREMATURE WEAR OF THE BRAKES AND ROUTERS. *TR

I PURCHASED A 2009 DODGE JOURNEY IN MECHANICSVILLE VA IN 2008. THE VEHICLES FRONT BRAKES HAVE BEEN REPLACED 3 TIMES AND THE FRONT ROTORS TWICE IN 55,000 MILES. THE REAR BRAKES ALSO NEEDED REPLACEMENT ONCE. THERE IS NO WARNING WHEN THE BRAKES BECOME WARN, EXCEPT FOR METAL-ON-METAL SOUNDS WHEN THE HARDWARE FOR THE PADS MAKE CONTACT WITH THE ROTORS. THE QUICK LOSS OF BRAKING SURFACE AND ROTOR WEAR IS EFFECTING BRAKING RESPONSE AND CAUSING THE VEHICLE TO SHAKE VIOLENTLY WHEN THE BRAKES ARE APPLIED. I CONTACTED DODGE CUSTOMER SERVICE AND A DEALERSHIP, AND BOTH STATED THAT IT WAS DRIVING HABITS THAT WERE CAUSING EARLY WEAR ON THE BRAKES AND ROTORS. HOWEVER, I HAVE NEVER HAD TO REPLACE THESE COMPONENTS SO EARLY AND OFTEN ON ANY VEHICLE I'VE OWNED BEFORE. *TR

I OWN A 2009 DODGE JOURNEY. THE FRONT ROTORS HAVE BEEN REPLACED TWICE AND MY CURRENT MILEAGE IS ONLY 15,700! *TR

THE BRAKES HAVE GONE OUT ON MY 2009 DODGE JOURNEY 3 TIMES. EVERY 10,000-12,000 MILES THEY WEAR COMPLETELY OUT AND MAKE IT VERY DIFFICULT TO STOP THE VEHICLE. I BOUGHT IT IN 2008 RIGHT OFF THE SHOWROOM FLOOR AND DID NOT EXPECT TO HAVE SUCH AN ISSUE WITH ONE OF THE MOST IMPORTANT SAFETY FEATURES. I HAVE SMALL CHILDREN THAT I TRANSPORT DAILY AND I AM THANKFUL THAT I HAVE NOT HAD AN ACCIDENT. THE DEALERSHIP HAS RELUCTANTLY REPLACED THE BRAKES TWICE FREE OF CHARGE, BUT SEEM UNWILLING TO DO IT AGAIN. I DO NOT FEEL THAT I SHOULD HAVE TO PAY FOR THE BRAKES SINCE THIS IS NOT DUE TO NORMAL WEAR AND TEAR. I NEED A SAFE AND RELIABLE VEHICLE TO TRAVEL IN WITH MY CHILDREN. *TR

I BOUGHT MY CAR MAY 2008. THE FIRST TIME IT WENT INTO THE SHOP WAS IN JAN 2009 AND MY CAR HAD ABOUT 11,700 MILES WITH SQUEALING NOISE. (MY HUSBAND IS MILITARY AND WE HAD TO MOVE ACROSS COUNTRY, THAT'S WHY WE HAVE THAT MANY MILES ON IT BY JAN). AT THAT TIME WE DIDN'T HAVE ANY MONEY TO LOOK CLOSER INTO IT. WE TOOK INTO A DEALERSHIP AND WAS TOLD $600 WOULD FIX IT. APRIL 2009 MY HUSBAND CHANGED OUT THE BRAKES OF THE CAR AND TOOK IT TO THE BASE HOBBY SHOP TO GET IT ROTATED. SEPTEMBER 2009 SQUEALING NOISES STARTED AGAIN. DEC 2010 WE TOOK TO A FIRESTONE AND THEY TOLD US OUR BRAKES NEEDED TO HAVE THE BRAKE PADS CHANGED OUT AGAIN. WE WERE SHOCKED. WAITING FOR INCOME TAX TO COME BACK. FEB 2010 WE HAD THE WHOLE FRONT BRAKES AND ROTORS REPLACED. COST $400. APRIL 2010 SQUEALING NOSES CAME BACK. APRIL THE ROTORS WERE RESURFACED! JUNE WE STARED HAVING SQUEALING NOISES AGAIN. TOOK IT INTO FIRESTONE SINCE WE COULD THE BRAKES DONE THERE. THE MANAGER WAS SO SHOCKED AT HOW OUR BRAKES WERE ALREADY HE CALLED MY HUSBAND IN TO THE SHOP TO LOOK AT THE BACK BRAKES!!! THE BACK BRAKES NOW!!! HE TOLD US THE CALIPER WAS TORN AND THAT THE BRAKES NEEDED TO BE REPLACED. AT THIS TIME HE TOLD US THAT HE THOUGHT WE REALLY NEEDED TO TAKE IT INTO THE DEALERSHIP. TOOK THE CAR INTO THE DEALERSHIP THAT SAME DAY AND TOLD THE SERVICE ADVISER EVERYTHING. THE SIDE, THE BRAKE AND ECT. BY 10AM HE CALLED US TELLING US THAT ALL THE BRAKES WERE 90%!!! I DON;T THINK SO., I TOLD HIM TO CALL MY HUSBAND AT THAT TIME BECAUSE MY HUSBAND SAW WHAT THEY SAY ISN'T THERE! SO MY HUSBAND GOT OUT OF WORK EARLY WENT INTO THE DEALERSHIP AND THE SERVICE ADVISER WANTED TO HAND BACK THE CAR AND MY HUSBAND SAID NO I WANT TO SHOW YOU. ADVISER SAID IT WILL BE A MINUTE AS WE ARE BUSY. 1 HOUR LATER HE CALLS MY HUSBAND. OKAY MY HUSBAND SHOWED HIM!!! POINTED AT IT AND SHOWED HIM! THE ADVISER WAS SHOCKED AND DIDN'T KNOW WHAT TO SAY BUT I'LL COME SEE YOU IN A MINUTE IN THE WAITING ROOM. (CAN'T FIT ALL OF IT). *TR

I PURCHASED A 2009 DODGE JOURNEY IN APRIL 2009. IT IS NOW JULY 2010 AND 20,000 MILES LATER I ALREADY HAVE HAD TO REPLACE MY FRONT BRAKE PADS AND THE ROTORS NEEDED TO BE REPLACED AS WELL!! AFTER CALLING CHRYSLER BECAUSE THIS IS WAY TOO EARLY TO BE REPLACING THEM THEY SIMPLY STATED THAT IT WAS NOT UNDER WARRANTY AND THERE WAS NOTHING THEY COULD DO. I HAVE NOTICED SEVERAL COMPLAINTS OF THE SAME NATURE ON BLOGS AND ON HERE. *TR

THIS IS A FOLLOW UP E-MAIL TO PHONE CALL. MY COMP# IS 274123. MY LAST NAME IS SPELLED WRONG AND THERE ARE A FEW DISCREPANCIES. ALSO WANTED TO GIVE AN UPDATE. I OWN AN 09 DODGE JOURNEY IN WHICH I HAD TO REPLACE THE FRONT BRAKE PADS AT 12,800 MILES, JUST AFTER WARRANTY, REPLACED BY MIDAS IN DEC.09. AT 19,800 I FELT MY STEERING WHEEL SHAKE WHEN I APPLIED THE BRAKES. UPON INSPECTION I REALIZED MY REAR BRAKES PADS AND ROTORS WERE SHOT. BEING SUSPICIOUS OF THIS PREMATURE BRAKE ISSUES I GOOGLED "09 DODGE JOURNEY BRAKE PROBLEMS" AND FOUND HUNDREDS OF THE SAME EXACT COMPLAINT! PREMATURE BRAKE FAILURE. HUNDREDS OF PEOPLE WHO NEEDED THEIR PADS AND ROTORS REPLACED FROM 5K-22K SOMETIMES EVEN MORE THAN ONCE! AT THE AVERAGE EXPENSE OF $360.00. I ALSO NOTED THAT THERE ARE NUMEROUS OF THE SAME COMPLAINTS FROM CHRYSLER TOWN & COUNTRY AND DODGE CARAVAN OWNERS. WHEN I CONTACTED THE DEALER I WAS TOLD BY THEIR SERVICE CLERK THAT THE CERAMIC PADS ORIGINALLY INSTALLED AT THE MANUFACTURER ARE WEARING PREMATURELY AND THAT THEY ARE BEING REPLACED BY A TOTALLY DIFFERENT PAD WITH "EXTENDED LIFE". IN MOST CASES THEY ARE BEING REPLACE IN "GOOD WILL"(FREE OF CHARGE). A SERVICE TECH ALSO CONFIRMED THIS BUT TOLD ME HE COULD NOT PROMISE THAT THIS SERVICE WOULD BE FREE UNTIL FURTHER INSPECTION. WHEN WE DROPPED THE CAR OFF AT THE DEALER OUR MAIN COMPLAINT WAS THE REAR BRAKES AND ROTORS. WE ASKED (IN WRITING )THAT THEY BE REPLACED IN "GOOD WILL" AND THAT THEY ALSO INSPECT THE FRONT BRAKES AN ROTORS BECAUSE THEY WERE REPLACED AT 12,800 WITH THE SAME CERAMIC PADS THAT ARE CAUSING ALL THE PROBLEMS. THE DEALER CALLED AND SAID THEY WOULD REPLACE THE FRONT PADS AND CUT THE ROTORS FREE OF CHARGE BUT WOULD NOT REPLACE THE REAR PADS AND ROTORS. THE TECH SAID THEY WERE ALREADY DOING ENOUGH "GOOD WILL"REPAIRS ON THE CAR AND THAT IF WE WANTED THE REAR BRAKES REPAIRED IT WOULD COST US $370. I CALLED CHRYSLER DIRECTLY AND GOT THE SAME RESPONSE. IT'S AMAZING! THE FRONT PADS NEED TO BE REPLACED AGAIN AFTER ONLY 7K. *TR