2000 DODGE RAM 2500 Complaints

IN REFERENCE TO A COMPLAINT (10053275) CONCERNING FAILURE OF STEERING BOX, WHICH LED TO THE LOSS OF POWER STEERING CAPABILITIES ON THE VEHICLE. *LA *SC

WHILE DRIVING SPINDLE ARM FOR FRONT WHEELS CHEWED UP THE WHEEL BEARINGS ON BOTH SIDES. CONSUMER HAS TO REPLACE THE SPINDLE ARM EVERY 20,000 MILES. *AK

WE HAVE A DODGE 2000 MODEL 2500 4X4 PU THAT HAS A UTILITY BED ON IT. IT CAME FROM THE FACTORY WITH MICHELIN A/S LTX 245/75/16 LOAD E TIRES. 2 OF THE TIRES HAVE BEEN DAMAGED BY ROAD OBJECTS. THEY WERE REPLACED BY 2 GOODYEAR WRANGLER HT TIRES OF THE SAME SIZE INSTALLED ON THE FRONT. THIS TRUCK HAS MAJOR STEERING PROBLEMS AND WANDERS ALL OVER THE ROAD. SOME TIRE SHOPS HAVE TOLD ME THAT IT IS A RULE NEVER TO MIX MICHELIN LT RADIAL TIRES WITH LT RADIALS OF ANOTHER BRAND BECAUSE THEY CAUSE THESE PROBLEMS. I CANNOT GET THIS IN ANY DOCUMENTS NOR WILL THE COSTUMER SERVICE PEOPLE FOR THE TIRE COMPANIES CONFORM THIS. ORIGINAL TIRES HAVE 2/3 TREAD LEFT AND GSA MOTOR POOL MAINTENANCE CONTROL WILL NOT AUTHORIZE THE REPLACEMENT OF THE OTHER ORIGINAL TIRES NOR WILL THEY AUTHORIZE THE REPLACEMENTS TO BE OF THE SAME MFG AND STYLE AS THE ORIGINAL. I NEED SOME HELP IN GETTING THIS PROBLEM RESOLVED BEFORE WE HAVE AN ACCIDENT. *JB

WHILE DRIVING THE VEHICLE'S POWER STEERING FAILED WITHOUT WARNING. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

OCTOBER 28, 2003 DODGE CUSTOMER ASSISTANCE CENTER P.O. BOX 21-8004 AUBURN HILLS, MI 48321-8004 DEAR MR. OR MS.: I WOULD LIKE TO ACQUAINT YOUR STAFF WITH THE PROBLEM MY 2000 DODGE RAM 2500 SERIES WITH 4WD EXPERIENCED LAST MONTH AT 128,000 MILES. THE VEHICLES VIN IS:[XXX]. THE PROBLEM CONCERNS AN EARLY STEERING BOX FAILURE WHICH MEANT LOSS OF THE POWER STEERING ASSIST DISAPPEARED. THERE WAS NO DAMAGE TO VEHICLE OR PERSON AND SINCE I WAS ON A QUIET RURAL HIGHWAY IT WAS A MATTER OF ROUTINE TO BRING THE TRUCK TO A STOP AND FIGURE OUT WHAT HAD HAPPENED. YOUR DODGE DEALER IN VANCOUVER, WA DECLINED TO HELP SO THE TRUCK WENT TO MY TIRE AND SUSPENSION DEALER OF LONG STANDING IN CAMAS, WA AND THEY REPLACED THE STEERING BOX, THE TRACK BAR AND THE TIE ROD ENDS. IM NOT CONCERNED ABOUT THE TIE ROD PARTS AS THOSE ARE WEAR ITEMS. I DO BELIEVE THAT DODGE SHOULD HELP WITH MY EXPENSE OF THE GEAR BOX AND TRACK BAR REPLACEMENT ESPECIALLY SINCE I PURCHASED THE EXTENDED WARRANTY WHEN THE VEHICLE WAS NEW EVEN THOUGH IT HAS RUN OUT. OBVIOUSLY GEAR BOX FAILURE SHOULD NOT OCCUR AT SUCH A LOW MILEAGE. *CB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE CONSUMER STATED THAT THE TORQUE CONVERTER SLIPPED WHILE DRIVING". THE VEHICLE WAS TAKEN TO THE DEALERSHIP TO HAVE THE PART REPLACED TWICE. PLEASE PROVIDE MORE DETAILED INFORMATION. *JB

WHILE DRIVING 45 MPH CONSUMER HEARD A LOUD BANGING NOISE COMING FROM THE FRONT OF THE VEHICLE. A DARK GRAY PLUME OF SMOKE WAS COMING FROM UNDER THE HOOD, ALONG WITH SOME FLUIDS. CONSUMER WAS ABLE TO GET OVER TO THE SHOULDER AND CALL A TOW TRUCK. THE VEHICLE WAS TAKEN TO A DEALER, WHO INFORMED THE CONSUMER THAT ANOTHER TRANSMISSION WAS NEEDED. THE VEHICLE ALREADY HAD A TRANSMISSION REPLACEMENT AT 13,000 MILES. *AK

THE CONVERSION VANS FRONT HIGH RISE STARTED SEPARATING FROM THE BODY OF THE VEHICLE. THE CONSUMER IS CONCERNED THAT IT MAY COME COMPLETELY OFF AT ANYTIME WHILE DRIVING. THE CAUSE OF THE SEPARATION WAS UNDETERMINED. PLEASE PROVIDE MORE DETAILS. *NLM

WHILE DRIVING ON ANY KIND OF ROAD SURFACE VEHICLE WOULD PULL TOWARDS THE RIGHT, CAUSING THE DRIVER TO LOSE CONTROL. *AK

WITH LESS THAN 50,000 MILES THE AIR CONDITIONER FAILED DUE TO A FAULTY EVAPORATOR. REPAIR COST WAS OVER $800.00.*AK