2010 DODGE RAM 2500 Complaints

HAD BEEN WAITING OVER 6 MONTHS FOR PARTS FROM DEALERSHIP TO REPAIR LEFT TIE ROD RECALL N49. ON 10/01/14, UPON LEAVING A GAS STATION AND ACCELERATING TO PROCEED DOWN HIGHWAY, THE LEFT TIE ROD BROKE, CAUSING THE VEHICLE'S LEFT WHEEL TO LOCK, RESULTING IN TOTAL LOSS OF CONTROL AND STEERING ABILITY, AND THE VEHICLE CROSSED OVER TO THE RIGHT SHOULDER, LANDING PARTIALLY IN A DITCH AND PARTIALLY REMAINING ON THE ROAD. LUCKILY THERE WAS NO TRAFFIC NEXT TO ME AND NO ONE WAS INJURED. THE TRUCK HAD TO BE TOWED TO THE LOCAL DODGE DEALERSHIP, WHO HAPPENED TO HAVE THE PART THEY WERE HOLDING FOR ANOTHER CUSTOMER WHO HAD NOT RESPONDED TO THE NOTICE THE PART WAS AVAILABLE, AND WAS USED ON OUR TRUCK THE SAME DAY. THE DISTURBING THING IS THAT CHRYSLER WILL NOW NOT REIMBURSE MY TOWING EXPENSE, EVEN THOUGH IT WAS TOTALLY RELATED TO THIS RECALL FAILURE. I HAVE BEEN CONTACTING MY LOCAL DEALERSHIP ROUTINELY FOR OVER 6 MONTHS TO INQUIRE ABOUT THIS PART AND BEEN TOLD EACH TIME THAT THE PART IS NOT AVAILABLE AND I AM 'ON THE LIST'. ON THE DATE OF THE INCIDENT, I WAS TOLD BY THE SERVICE PERSONNEL THAT THEY ARE ALLOWED ON A SMALL NUMBER OF PARTS AND THAT THEY CANNOT GET ADDITIONAL PARTS UNTIL THEY SUBMIT PROOF OF INSTALLING THE PREVIOUSLY SENT PARTS. YET THIS DEALERSHIP HAD PARTS THAT THEY HAD BEEN HOLDING FOR SEVERAL WEEKS FOR A CUSTOMER WHO HAD NOT RESPONDED TO THE NOTICE THEIR PARTS WERE IN. MEANWHILE, MYSELF AND MANY OTHERS ARE WAITING FOR PARTS AND RISKING INJURY EACH TIME WE HAVE TO TAKE THESE VEHICLES ON THE ROAD. I LIVE OUTSIDE THE CITY LIMITS AND MUST TAKE A HIGHWAY OR INTERSTATE TO TRAVEL ANYWHERE. LUCKILY MY BREAKDOWN/ACCIDENT OCCURRED AT A SLOW SPEED AND NOT THE 60 MPH THAT I WOULD HAVE BEEN GOING IN JUST A FEW MORE MINUTES. IT DOESN'T APPEAR THAT CHRYSLER TRULY VALUES THE SAFETY OF THEIR CUSTOMERS. *TR

I HAD CONTACTED SHERIDAN MOTOR INC. IN SHERIDAN, WY TO REPAIR N49 / NHTSA 13V-529 RECALL, ABOUT 2 WEEKS PRIOR TO SCHEDULED SERVICE DATE. WHEN I PICKED UP MY TRUCK, THE SERVICE REP, STATED THEY DIDN'T HAVE THE PARTS REQUIRED TO COMPLETE THE RECALL AND I WOULD BE PLACED ON A WAITING LIST AND NOTIFIED WHEN THE PARTS ARRIVE. I HAVE STILL NOT BEEN CONTACTED. THE FIRST TIME THIS RECALL HAPPENED (APPROX., 2012) THE SAME SITUATION HAPPENED, SHERIDAN MOTORS COULD NOT GET THE PARTS REQUIRED FOR THE RECALL. I HAD TO DRIVE 60 MILES TO ANOTHER DODGE DEALER TO GET REPAIR DONE. I HAVE NOW MOVED TO CHEYENNE, WY AND I HOPE THE LOCAL DEALER CAN GET THE PARTS REQUIRED TO REPAIR THIS RECALL. *TR

I TOOK THIS VEHICLE TO MARTIN SWANTY CHRYSLER DODGE IN KINGMAN ARRZONA DUE TO A RECALL NOTICED THAT I HAD RECEIVED. THIS WAS MY SECOND TRIP THEIR AS THE FIRST TIME THEY DIDN'T HAVE THE REPLACEMENT PARTS. THE SECOND TIME I RETURNED AT THE APPOINTED TIME AND 5 HOURS LATER THEY STILL HAD NOT WORKED ON THE TRUCK. NOT HAVING THE TIME TO SPEND AT THEIR SHOP I TOOK THE TRUCK BACK AND WAS TOLD BY THEM THAT'S THE WAY IT IS. SO THIS TRUCK HAS NOT BEEN GIVEN THE REPLACEMENT PARTS AS CALLED FOR. DEALER HANDLED THIS VERY POORLY AND I BELIEVE IT TO BE BECAUSE IT WAS NOT PURCHASED THERE. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHSTA CAMPAIGN NUMBER: 13V529000 (STEERING) IN DECEMBER OF 2013. THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WAS DRIVING WEST IN ROAD TX-375-LOOP HEADING THE I10, I TOOK AN EXIT FOR I10 EAST WHICH IS A BRIDGE. I TOOK IT AND THEN I HEARD A SOUND ON THE REAR WHEELS SO I SLOWED DOWN, AFTER THAT THE SOUND STOPPED AND I CONTINUED TO INCORPORATE TO I10-EAST. AFTER I TOOK THE I10 I WAS DRIVING AROUND 60 MPH WHEN SUDDENLY I HEARD THE SOUND AGAIN BUT THIS TIME AFTER A FEW SECOND A DIFFERENT SOUND APPEARED AND THE REAR WHEELS STOPPED RESULTING IN COMPLETELY LOST OF CONTROL. MY VEHICLE STARTED TO GO WITH NO DIRECTION AND THAN TOOK ME OUT OF THE HIGHWAY, ONCE I WAS ON THE SIDE OF THE ROAD THE VEHICLE MAKE A 180 DEGREES TURN AND I STOPPED HEADING WRONG WAY. I WAS SO LUCKY BECAUSE THERE WERE SOME TRAFFIC SIGNS AND I DIDN'T CRASH ANY OF THEM AND ALSO BECAUSE EVEN THOUGH THAT HIGHWAY IS ALWAYS FULL WITH TRAFFIC I DIDN'T CRASH WITH ANY OTHER VEHICLE. ONCE I TOOK A LOOK OF MY TRUCK I SAW THAT THE DRIVESHAFT WAS SEPARATED FROM THE REAR AXEL. I DIDN'T FILLED A CLAIM BEFORE BECAUSE CHRYSLER TOLD ME THEY WERE GOING TO FIX IT SINCE THAT INCIDENT HAPPENED BECAUSE OF A RECALL THEY DIDN'T FIX BEFORE. THE RECALL NUMBER IS M34 AND ITS BEEN 3 MONTHS AND AFTER I COULD HAVE DIED IN THAT ACCIDENT THEY HAVEN'T HELPED ME AT ALL. MY VEHICLE IS STILL IN THE DEALER AND CHRYSLER WONT AUTHORIZE TO FIX IT. *TR

HAVE BEEN UNSUCCESSFUL IN GETTING NHTSA 13V-529 RECALL DONE ON MY TRUCK. I HAVE BEEN PUT OFF BY THE CARSON VALLEY NEVADA DEALERSHIP SINCE APRIL 2014. *TR

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS PLACED ON A WAITING LIST. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE RAM 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT CALLED THE DEALER THREE MONTHS AGO TO HAVE THE RECALL REPAIR COMPLETED ON THE VEHICLE AND WAS RECENTLY ADVISED THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.