2011 DODGE RAM 5500 Complaints

RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27. *TR

CONTACTED BY CHRYSLER ON OR ABOUT 12/1/2014, CONCERNING RECALL, P65. THIS RECALL EFFECTS THE DIESEL FUEL HEATER ASSEMBLY, WHICH AS NOTIFIED BY CHRYSLER COULD CAUSE A ENGINE COMPARTMENT FIRE. AS OF AN INQUIRY ON 2/18/2015, THEY STILL HAVE NO ESTIMATED TIME FRAME FOR MAKING PARTS AND REPAIRS AVAILABLE. OUR FIRST INQUIRY ON 12-19-2014, YIELDED THE SAME RESULTS. I CONTACTED OUR LOCAL DODGE DEALER 2/18/2015, WHO STATED "THERE ARE NO PARTS AVAILABLE FOR THE RECALL". *TR

LEFT SIDE TIE ROD END BROKE OFF AND FELL TO THE GROUND. THIS OCCURRED IN OUR PARKING LOT AS THE TRUCK PULLED IN AT THE END OF THE DAY. THANKFULLY IT DIDN'T HAPPEN WHILE HE WAS DRIVING. THIS IS A HUGE SAFETY HAZARD!!!

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE WINDSHIELD WASHER FLUID RESERVOIR TANK IS CRACKED AND WILL NOT HOLD FLUID. DRIVING INTO THE SUN THE WINDSHIELD NEEDED CLEARING AND NO FLUID TO CLEAN IT. BASICALLY DRIVING BLIND UNTIL OUT OF THE GLARE. *TR

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE STEERING BOX WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 60.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL NOISE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE DRIVER'S SIDE TIE ROD WAS FRACTURED DUE TO A SHEERED OUTER BOLT JOINT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,908.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A SUDDEN LOSS OF STEERING POWER WITHOUT WARNING. THE CONTACT WAS A INDEPENDENT MECHANIC WHERE HE DIAGNOSED THAT THE LEFT OUTER TIE ROD WAS CORRODED AND CAUSED THE STEERING CYLINDER TO BEND. AS A RESULT, THE LEFT OUTER TIE ROD AND THE STEERING CYLINDER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V657000 (STEERING). THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 47,621.

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS A LOUD CLUNKING SOUND FROM THE DRIVER'S SIDE OF THE VEHICLE. UPON INSPECTION, IT WAS FOUND THAT THE DRIVER SIDE TIE ROD END WAS FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE MANUFACTURER'S RECALL FOR THE TIE ROD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 22,775. UPDATED 9/10/13 *CN THE CONSUMER STATED THE VEHICLE ALSO HAD EXCESSIVE FRONT TIRE WEAR. NEW STEERING TIRES WERE INSTALLED 3 TIMES IN A SPAN OF 2 YEARS. THERE WERE 23,00 MILES ON THE VEHICLE. UPDATED 9/13/2013*JS