2011 DODGE RAM 5500 Complaints

DRIVER WAS TRAVELING EAST ON NICHOLSON LANE, SLOWED TO MAKE A LEFT TURN ONTO NEBEL ST. AT WHICH TIME HE WAS TRAVELING 10 MPH OR LESS. THE DRIVER MADE THE TURN AND LOST STEERING ON THE 2011 DODGE RAM 5500 AND WENT INTO THE ONCOMING LANE OF TRAFFIC ON NEBEL ST. STRIKING 3 VEHICLES. THE ACCIDENT INVESTIGATOR DETERMINED THE ACCIDENT TO BE A MECHANICAL FAILURE. A CHRYSLER REPRESENTATIVE SAID IT WAS NOT. THIS IS THE SECOND 2011 DODGE RAM 5500 THAT HAS HAD THE SAME FAILURE. BOTH RESULTING IN AN ACCIDENT. THIS ACCIDENT INVOLVED OTHER PEOPLE AND PROPERTY. I HAVE FULL DOCUMENTATION ON THE PREVIOUS ACCIDENT WHICH HAPPENED IN 2011 ON A VEHICLE WITH VIN: [XXX] WHICH HAD APPROXIMATELY 65,000 MILES AT THE TIME OF THE INCIDENT. I BEGGED CHRYSLER TO LOOK INTO THE PROBLEM THEN, THEY DENIED ANY FAULTY PARTS AND CLAIMED THE DAMAGE WAS A RESULT OF THE ACCIDENT. I HAVE NOT TOUCHED THE TRUCK SINCE THE INCIDENT THAT OCCURRED ON 2/1/2013. PLEASE CONTACT ME SO WE CAN STOP ANY FURTHER INJURY AND OR PROPERTY DAMAGE. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION TO THIS MATTER. UPDATED 3/28/13 *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 05/09/2013 *JS

TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, HE HEARD A LOUD CLUNKING SOUND. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE TIE ROD HAD FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER THE MANUFACTURER'S RECALL FOR THE TIE ROD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE TIE ROD HAD FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD REVIEW HIS CASE AND CONTACT HIM BACK AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 46,000.

CHECK ENGINE LIGHT WENT ON. THE TRUCK IS STILL UNDER WARRANTY SO WE TOOK IT IN TO GO ARAPAHOE DODGE. THEY WERE UNABLE TO FIX THE PROBLEM. WE ARE NOT SURE IF SOMETHING IS WRONG W/ THE ENGINE BECAUSE DODGE CAN NOT GET THE CHECK ENGINE LIGHT TO TURN OFF. THE WARRANTY WE CURRENTLY POSSESS IS ONLY APPLICABLE UNTIL WE REACH 100,000 MILES. WE THINK DODGE SHOULD BE ABLE TO FIX THE PROBLEM UNDER THE WARRANTY. *TR